Carolina Chrysler Dodge Jeep RAM - Service Center

Need minor situation taken care of It is wonderful to find that some people in the service depart are courteous, kind and so willing to help. Thank you Rob for your kindness and for gr It is wonderful to find that some people in the service depart are courteous, kind and so willing to help. Thank you Rob for your kindness and for graciously helping me and treating me like an important customer. More

Excellent service since robbie came With robbie on board, the service dept hs soared. Always pleasant to work with and full of knowledge Look forward to business with them in the futu With robbie on board, the service dept hs soared. Always pleasant to work with and full of knowledge Look forward to business with them in the future More

Amazing Customer Service Experience The service team at Carolina Chrysler Dodge Jeep Ram is top notch. I had my Jeep in recently and the customer service was phenomenal. The service on m The service team at Carolina Chrysler Dodge Jeep Ram is top notch. I had my Jeep in recently and the customer service was phenomenal. The service on my car was great, and Robbie was extremely accommodating and professional. Plus, when a small issue arose after I brought it home, Robbie sent out two employees to check it out. Excellent experience!!!! More

Review I called this morning to ask where the light switch for the inside of my Jeep. The response was prompt and I didn’t have to explain a lot before I was I called this morning to ask where the light switch for the inside of my Jeep. The response was prompt and I didn’t have to explain a lot before I was given the appropriate answer. Thank you More

Outstanding Service Really helpful and trustworthy... The staff was very kind and they salesman was not pushy or demanding. I would definitely return when I am need to p Really helpful and trustworthy... The staff was very kind and they salesman was not pushy or demanding. I would definitely return when I am need to purchase. More

Awesome Service Department Every time I go to this service department, the staff is very friendly and quick to help regardless of how busy they are! I'm always greeted with a sm Every time I go to this service department, the staff is very friendly and quick to help regardless of how busy they are! I'm always greeted with a smile and I always leave knowing that my vehicle was taken very good care of! Thanks for all the hard work! More

Easy and painless experience! Was thinking about trading up on my truck. Came in to get an oil change and wound up doing just that. From the start my sales consultant was friendly Was thinking about trading up on my truck. Came in to get an oil change and wound up doing just that. From the start my sales consultant was friendly, patient and above all listened to my needs. She was professional and made the process easy. Michael also helped and made the process straight without being pushy. I highly recommend the team at CCJDR! More

Unbelievable So let me start off this review with the backstory, I bought my wife a new 2015 Dodge Grand Caravan back in 15 (naturally). Now fast forward to prese So let me start off this review with the backstory, I bought my wife a new 2015 Dodge Grand Caravan back in 15 (naturally). Now fast forward to present day, my wife was driving to pick up our daughter from preschool when she got a flat. She called me up not knowing what to do, so I used our service to change her tire since I was at work and two hours away. Well she calls me back because the mechanic cannot find the spare and says it’s not there and the tire cannot be repaired because the puncture is on the side wall. So of course I get furious, what kind of mechanic can’t find a spare? (I ended up apologizing) So after waiting for hours, she calls one of her friends to pick her and our daughter up. Meanwhile I call the tow company and had choice words (which like I said, I apologized later) and then I decide to call Carolina Chrysler just in case for some reason maybe they forgot about the spare when it rolled out of the factory, who knows. So I ended up talking to Travis Thompson, I tell him what has transpired. He is great and calm about the whole thing, he tells me when I get there to have the vehicle towed to the dealership and he will cover the cost. It’s about an hour till they close and I can’t wait for a tow because we have foster care convention in the morning in Greenville and need our Van. Travis says “Don’t worry, if we don’t you fixed up today I will get you a rental on me.” That would be great enough for a 5 star rating right there but like an infomercial, wait there’s more. I didn’t tow the van there but took the tire off and drove to the dealership. There I meet with more great members of the team (Robbie Hunter, Chris Brown, and Rachel Robinson) who took great care of my family. So I meet Travis and talk with him, come to find out and to my shock 2015 and newer vehicles do not come with spare tires!! That’s right, they have a space for a spare but no spare. Travis being the awesome guy he is tells me he is replacing my tire free of charge, a brand new tire. Then out of nowhere Travis and the rest of the service team throw in a brand new out of the box spare tire. All Travis asked from me is that next time I buy a car that I keep Carolina Chrysler in mind. It’s unbelievable and just unheard of these days for that level of customer service. I am so grateful and truly blessed, so thank you very much. More

Excellent Service I have needed work om my Jeep Grand Cherokee and every time I have had excellent service in a timely manner. I am especially pleased that the service I have needed work om my Jeep Grand Cherokee and every time I have had excellent service in a timely manner. I am especially pleased that the service people thoroughly explain what I need and why. More

Happy We had a very nice time buying our new ddodge dart. David and Steve made buying our car a pleasure after trying to get one with lug off Ford and not We had a very nice time buying our new ddodge dart. David and Steve made buying our car a pleasure after trying to get one with lug off Ford and not being able to get car in same payment range we were paying so a few days later we were in Carolina Chrysler jeep dodge getting oil change and came out with dodge dart within our payment range. More