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Carolina Chrysler Dodge Jeep RAM - Service Center

Lugoff, SC

4.3
57 Reviews

57 Reviews of Carolina Chrysler Dodge Jeep RAM - Service Center

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January 02, 2025

We own a RAM 6. 7 Cummins Diesel and have had unsatisfactory experiences with service departments at several of the RAM dealers in the Carolinas. We found Carolina Ch More

by BrushCreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Joel Hearon
October 09, 2024

Charges were almost double quote wno additional issues. Charged creditcard fees but paid with check. More

by Jeanna Rathel-White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie Hunter
Oct 10, 2024 -

Jeanna Rathel-White responded

We were quoted a price of $243 for the key replacement, but we were actually charged $414.22. That is a huge discrepancy. I understand that quotes can be under the actual amount if new issues/problems are found that have to be corrected, but that was not the case. A key w/programing was what was quoted and what we got, but the price ended up being almost double the quote. We were shocked!!! That's why one asks for a quote, so one knows what price to prepare for given no other issues arise. You can mail the refund for the credit card charge error and hopefully for the charges in excess of the quote you provided, although you don't sound as if you are going to stand by your word.

Oct 10, 2024 -

Carolina Chrysler Dodge Jeep Ram responded

Thank you for your review. After reviewing your visit, it shows that you were not charged double. There are however, separate charges. The cost of the part and the cost of programming the part. I do see that you paid by check and you were charged a credit card fee in error. We are happy to refund this amount. Please contact the dealership at 803-438-9160 and let us know if you would like to pick up the refund or have it mailed. Edit: I apologize if there was a breakdown in communication. We will get the check for the credit card error mailed to the address on file.

March 25, 2024

Service department did a great job diagnosis and repair for my wife's Jeep. Completely satisfied. More

by trever.mcneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Joel Hearon
February 07, 2024

Carolina Chrysler Dodge Jeep Ram is the most competent Heavy Duty Ram Truck (and Cummins Diesel) service location from Columbia to Charlotte. I am willing to drive over an hour one-way for their quality a More

by BrushCreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Joel Hearon
July 22, 2023

The service depart went above an beyond for us today as we got stranded at the rest area nearby. Thank you Robbie and your team, we are on the road home safely because of you . With grateful hearts, Bo More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter
June 10, 2023

Great service, great service advisor. Will recommend to anyone who needs great service in a timely fashion More

by hunterbj412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Adam Peoples, Joel Hearon
July 15, 2022

Still in the process of their service dept repairing an issue with rough idle and drive ability issue. Already was convinced to spend $1k on a tune up that did NOT fix the issue. They will continue working More

by Brandonarthur73gggvvvvv737 r bd b a yeh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Chris Brown
June 25, 2022

I arrived on time for my service appointment and at exactly 8:00am they took my RAM back for service, 30 minutes later the service was completed. Amazing, my first visit to the dealership was great. Co More

by Philip Boas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Chris Brown
January 21, 2022

Robbie Hunter and his service team do a great job. I’m very happy with my experience with them. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Chris Brown
October 01, 2021

Robbie took great care of me, had the problem taken care in a timely manner,let me know when the part came in and got me in for repair . Thank you. More

by lsowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter
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