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Carolina Chrysler Dodge Jeep Ram

Lugoff, SC

Overview
Reviews
Vehicles
4.8
818 Reviews
Call Dealership (803) 438-9160
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891 US-1

Lugoff, SC

29078

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Showing 818 reviews

October 09, 2024

Charges were almost double quote wno additional issues. Charged creditcard fees but paid with check. More

by Jeanna Rathel-White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie Hunter
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Oct 10, 2024 -

Carolina Chrysler Dodge Jeep Ram responded

Thank you for your review. After reviewing your visit, it shows that you were not charged double. There are however, separate charges. The cost of the part and the cost of programming the part. I do see that you paid by check and you were charged a credit card fee in error. We are happy to refund this amount. Please contact the dealership at 803-438-9160 and let us know if you would like to pick up the refund or have it mailed. Edit: I apologize if there was a breakdown in communication. We will get the check for the credit card error mailed to the address on file.

Oct 10, 2024 -

Jeanna Rathel-White responded

We were quoted a price of $243 for the key replacement, but we were actually charged $414.22. That is a huge discrepancy. I understand that quotes can be under the actual amount if new issues/problems are found that have to be corrected, but that was not the case. A key w/programing was what was quoted and what we got, but the price ended up being almost double the quote. We were shocked!!! That's why one asks for a quote, so one knows what price to prepare for given no other issues arise. You can mail the refund for the credit card charge error and hopefully for the charges in excess of the quote you provided, although you don't sound as if you are going to stand by your word.

September 21, 2024

I had an incredible experience with kati rose. I would highly recommend her and this dealership to my friends and family. Because they made me feel like family More

by Dennisgagnon69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kati Rose
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March 25, 2024

Service department did a great job diagnosis and repair for my wife's Jeep. Completely satisfied. More

by trever.mcneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Joel Hearon
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March 13, 2024

Great communication, follow up, customer service and salesmenship stars for Damien, Marshal, and Anna! Way to go team! More

by lori.jordan5678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nudelman, Robbie Hunter, Chris Brown, Heather Hagan, Joel Hearon
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February 07, 2024

Carolina Chrysler Dodge Jeep Ram is the most competent Heavy Duty Ram Truck (and Cummins Diesel) service location from Columbia to Charlotte. I am willing to drive over an hour one-way for their quality a More

by BrushCreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Hunter, Joel Hearon
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January 11, 2024

Friendly and helpful service particularly from a new employee Trey W. I will definitely purchase my next vehicle from this dealership. More

by SunshineNStL
Recommend Dealer
Yes
Employees Worked With
Trey Washington
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January 03, 2024

Great experience, Damion Billings was a joy. He answered all my questions with no hesitation. This is a wonderful dealership. I just couldn’t get financed, just yet. But I will be back. More

by Char
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave?, Damion Billings
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November 28, 2023

Fast, friendly, easy to work with, everyone there was nice and respectful and willing to help More

by Gregb112007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Billings
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November 21, 2023

If I buy it will be from Carolina ChryslerDoge Jeep Ram. Rebecca Cook was a pleasure to speak with. She along with the others at the dealership will find the right car. More

by Jaglewis
Recommend Dealer
Yes
Employees Worked With
Rebecca Cook
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November 18, 2023

We had a efficient purchase experience. They have a good selection of cars with variety of brands. Friendly and hard working stuff. More

by Yucheng
Recommend Dealer
Yes
Employees Worked With
Anna
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