Carmax
Kenner, LA
By Type
21 Reviews of Carmax
I did all the leg work to procure this unit. The Dealership shipped the unit without a paper title which caused a delay. Upon receiving the unit, the dealership did an inspection, apparently, an The Dealership shipped the unit without a paper title which caused a delay. Upon receiving the unit, the dealership did an inspection, apparently, and stated unit passed. Upon my inspection, I noticed a safety issue, worn brakes, and addressed it with the service manager. I was informed the unit met the minimum of 4mm brake pad thickness. I was also informed that there is a 90 day warranty and if I experienced brake failure, I can bring the unit back for service. Although I purchased the vehicle in this condition, my experience is unacceptable. My salesperson remained committed to selling the unit. I received the u it after purchase not detailed as promised on pick up. A manager explained the inefficiency of the detailing system in place, and offered a refund up to 200 dollars upon receipt of the invoice for completed work. Again, the dealership no resolutions, just promises. I could not recommend this dealership to anyone less knowledgeable about cars, and that includes everyone I know. This is my 54th purchase of a vehicle, I am an ASE Certified technician, and I currently build cars. This dealership is substandard for the regular public, safety wise, but certainly not challenging for the experienced. More
Found the car that my wife wanted, filled out the paperwork and assessed her trade in within 2 hours. Salesperson was knowledgeable across vehicle brands, friendly and accommodating. paperwork and assessed her trade in within 2 hours. Salesperson was knowledgeable across vehicle brands, friendly and accommodating. More
I never thought the car buying process could go so smooth our salesperson Kenny was so nice he didn't rush us or anything until we found what we really wanted. Would definitely recommend people to carmax in our salesperson Kenny was so nice he didn't rush us or anything until we found what we really wanted. Would definitely recommend people to carmax in kenner. More
Love the huge selection of cats to chose from and there are some very nice deals. The sales people are also generally nice. I had a long wait time when I was finalizing because of inefficient staffing. are some very nice deals. The sales people are also generally nice. I had a long wait time when I was finalizing because of inefficient staffing. More

