Carmax

I had such an amazing car buying purchase experience with CarMax in Jackson, TN. The ease of having a car I was interested in another state transferred to this location, being able to test drive before I ev CarMax in Jackson, TN. The ease of having a car I was interested in another state transferred to this location, being able to test drive before I even committed, and the final step of buying so easy and quick. I then had to bring it back because of an issue and even that was a quick fix. The service mechanic was SO dang friendly and explained what it was and answered all my questions. I wasn't treated like a dumb blonde, lol. I can't thank CarMax enough for a wonderful experience. There was NO pressure in the regular car-buying experience. You know, "let me go talk to my manager, I'll be right back" crap. I would've walked out. This is why CarMax is a different way of buying a car. I will totally be a repeat customer when it comes time to get another car, which, will be soon with my kids growing up to driving age. Thank you CarMax for a great experience. More

I had to drag this deal across the finish line. It started with the reservation. The reservation was a ridiculous wait time to get the car transferred from a dealership 2 hours away. It was nearly It started with the reservation. The reservation was a ridiculous wait time to get the car transferred from a dealership 2 hours away. It was nearly 3 weeks. Then no one contacted me. I actually drove by one evening and noticed the car sitting at the dealership. Keep in mind, I was told 2-3 days for the transfer. I called to let them know I'd seen and verified that the truck was at the dealership. I made an appointment to drive it after convincing the CSR that it was in fact at the dealership. Once at the dealership for the test drive, I drove the truck but couldn't do anything else because they didn't have internet. I told them to call me when it came back up and I'd return. No one ever called. I actually waited several days because I was so disappointed. It is fortunate for Carmax that I wanted to purchase this truck more than they wanted to sell it. The employees seemed incompetent, including the manager! More

I had a wonderful experience with my CarMax purchase. I cannot say enough good things about Latresha Perry! She was knowledgeable, friendly, patient, and so kind! She made the entire process so easy. I h I cannot say enough good things about Latresha Perry! She was knowledgeable, friendly, patient, and so kind! She made the entire process so easy. I had a lot of questions, and she talked me through every single one! More

This is the second car that I have personally purchased from TREE. She’s great no pressure but follows up and takes care of everything I need so I’ll give her a five star. I also had my daughter buy a car from TREE. She’s great no pressure but follows up and takes care of everything I need so I’ll give her a five star. I also had my daughter buy a car from her so that will tell you how much I like her. More

This dealership was perfect for me. They had so many selections. And the customer service was amazing. Tree took so much time talking making sure I had everything I needed. They had so many selections. And the customer service was amazing. Tree took so much time talking making sure I had everything I needed. More

While shopping car the CarMax in Jackson TN, it was the easiest car buying experience I have ever experienced. The last two times I’ve purchased a car it was way to big of a hassle to get anything accompli easiest car buying experience I have ever experienced. The last two times I’ve purchased a car it was way to big of a hassle to get anything accomplished but I left purchasing a car that drove like it was still brand new and had everything I was looking for. The salesmen I was working with was just there for the ride and it worked those are the salesmen that I appreciate. So if you guys go in to this store ask for Chris! More

There were a few issues that the sales agent (female) failed to cover. 1 showing the particulars with the interior such as how the radio works, cruise control, defrost n heating seat adjustment and gen failed to cover. 1 showing the particulars with the interior such as how the radio works, cruise control, defrost n heating seat adjustment and general settings of the seats More

Communication could have been a little better. Kept getting conflicting information.Everything else was great. Kept getting conflicting information.Everything else was great. More

Friendly, helpful, when looking for a vehicle the dealer was patient with us, helped find a car that we absolutely were looking for and within our price range. was patient with us, helped find a car that we absolutely were looking for and within our price range. More

Excellent service and attention from the staff, I have a very good experience with CarMax! If they fulfill what they promise in their agreements very good experience with CarMax! If they fulfill what they promise in their agreements More