Carmax

very good customer service and my car is a very nice clean car, thanks to Mr. Chris Castillo. Such a nice person, he knows his job I recommend CARMAX to everyone clean car, thanks to Mr. Chris Castillo. Such a nice person, he knows his job I recommend CARMAX to everyone More

Good morning. I bought a 2022 Jeep Gladiator Sport S from CarMax in Fort Worth. It was a great experience. My salesman Michael Chevalier was a good salesman and he I bought a 2022 Jeep Gladiator Sport S from CarMax in Fort Worth. It was a great experience. My salesman Michael Chevalier was a good salesman and helped me out. The truck was in perfect condition and ready for El Paso’s sand dunes. Highly recommend Michael Chevalier and the Fort Worth team. 5 stars! More

Carmax on Hulen treated me very professionally and helped me purchase the car I wanted! Ms. Cinnamon Harris, Mr. Will Hutchinson, and the GM Mr. Zach, went beyond the extra mile to ensure that my financial p me purchase the car I wanted! Ms. Cinnamon Harris, Mr. Will Hutchinson, and the GM Mr. Zach, went beyond the extra mile to ensure that my financial part of the process went through very well, Ms. Cinnamon, and Mr. Will educated me , and offered many options in the process, through credit research, and monthly notes, with test drives also, They helped me make the best informed decision, with no pressure,. Even their business office shows you professionalism, Mrs. Harris that works in the business office is very helpful. The professionalism at this carmax is 5 star. I would recommend anyone looking to purchase a vehicle to go there, I’m very satisfied with my vehicle, and the process, thanks again carmax!😁 More

Car was as presented. Initial wait time and wait to sign paperwork was a bit more than we anticipated but GM was made aware and graciously comp'd us a meal to offset any Initial wait time and wait to sign paperwork was a bit more than we anticipated but GM was made aware and graciously comp'd us a meal to offset any inconvenience. More

Second purchase of a car from Carmax 4700 River Ranch, excellent experience, I'll buy from this dealership again and recommend it to friends and family. excellent experience, I'll buy from this dealership again and recommend it to friends and family. More

I was met by great staff, no pressure sales, I truly appreciated this! All went smoothly so was a good experience, Thank you! appreciated this! All went smoothly so was a good experience, Thank you! More

Staff made my purchase so easy. I will definitely be buying here again in the future I will definitely be buying here again in the future More

I was thrilled to be able to once again purchase a vehicle from Carmax after having such a wonderful first-time experience several years ago. This specific location ensured that I will likely never go vehicle from Carmax after having such a wonderful first-time experience several years ago. This specific location ensured that I will likely never go through Carmax ever again. The hits seemed to keep coming. First, they canceled my car reservation without telling me after I paid and was waiting for it to be shipped from out of state. That car somehow became a loner car at the other location. Next, the trade-in value I was quoted ended up being far less after their team's thorough inspection. I know there can be limitations with inspections, but at no point were they up front until toward the end, and my entire out-of-pocket and finance plan had to be adjusted. Their thoughts about the trade-in value of my car stung that much more when the car I ended up purchasing had a few, albeit relevant, issues that I needed to return for their team to fix. The final transaction process also took forever. I had an early Saturday appointment and thought I'd be out of there within a few hours. It took almost six. Maybe it was just that day, but I honestly never felt like a priority as a customer. The staff was mostly friendly, but the overall car-buying experience from this location left much to be desired. I researched across the country for months, and the car I ended up purchasing at this location was literally the EXACT model I wanted. However, if I could have found a match anywhere else, there is no way I would've put myself through this experience — especially after the original shipping fiasco. It only got worse as things went on. My only positive takeaway from all of this was Jim from the service team. He's a stand-up guy and genuinely made me feel like an appreciated customer. More

Had a great experience with Dolf. He answered all of my questions and made the process easy. This is my 4th vehicle with Carmax and I'll continue to keep going back when it's time for He answered all of my questions and made the process easy. This is my 4th vehicle with Carmax and I'll continue to keep going back when it's time for anyone. Thank you again Dolf for your great customer service!! More