Carlton Motorcars

Very professional -did not pressure-everyone in the showroom was very friendly including the owner. If I could afford a Mercedes I would definitely buy from this dealer. showroom was very friendly including the owner. If I could afford a Mercedes I would definitely buy from this dealer. More

I was greeted warmly, given excellent information on the SUV I was interested in, the negotiations and transaction were all within one hour, and I am a very happy customer! This is my second experience pur SUV I was interested in, the negotiations and transaction were all within one hour, and I am a very happy customer! This is my second experience purchasing from this dealership in the past 3 years and I highly recommend them. More

My expereince at Carlton Motorcars was a very pleasant one especially with my sales associate Mr Wille Fields. He was very friendly, kind, sincere, and made me feel very comfortable with my purchase and one especially with my sales associate Mr Wille Fields. He was very friendly, kind, sincere, and made me feel very comfortable with my purchase and throughout the whole process. By the way, the rose they give you is a great touch as well. This was one of the best and least stressful car buying experiences I have ever had. Mr Fields continued to offer his services by following up with me after my purchase. During the purchasing/negotiation phase Mr Fields helped me arrive at a monthly price that would work for me and suit my budget by speaking with the finance staff to ensure I got the best possible deal. I usually always pre-qualify and get my own financing prior to purchasing a vehicle, but in this case I went with the offer the dealership was able to work out for me with the bank. I never felt rushed or pressured. He gave me the time and attention needed to purchase my ML 350. Mr Fields made the entire process simple and easy. Along with my test drive he also reviewed the features of the vehicle with me in detail. During my time at the dealership I met Mr Carlton who presented me with two small gifts. He was very polite as well. I have nothing but good things to say about this dealership and would recommend friends and family to do business here. As for me, as long as they offer this type of impeccable sevice I will continue to go back again and again. More

This was my first experience buying my own car and I did not know what to expect. We stopped by the dealership just to browse for a preowned ML350. After walking around the lot for a few minutes Pablo walke not know what to expect. We stopped by the dealership just to browse for a preowned ML350. After walking around the lot for a few minutes Pablo walked out of the building with his huge smile and great attitude. He was extremely friendly and not at all pushy. They had exactly the car I wanted there (year, model, color etc). We bought the car two days later and through all of the paperwork the Carlton team was kind and professional. Today I had to stop by the service center for a minor issue and Pablo was happy to help again. He showed me where the service center was and introduced me to the service team. I only had to wait less than 10 minutes for my question to be answered. The customer lounge in this area is great. Plenty of seating, snacks, coffee, and above all really really clean. This dealership is truly founded on customer service no matter if you are just browsing, buying, or having service. I highly recommend Pablo if you are even thinking about buying a Mercedes in the Upstate. More

After a long time spent looking and dealing with local car dealers I ran across a dealership in another state that had just what I was looking for. I called and spoke to salesman Ric Canova. He went far b car dealers I ran across a dealership in another state that had just what I was looking for. I called and spoke to salesman Ric Canova. He went far beyond what I expected in a salesman in that he was very professional and explained all about the car and gave me a very fair price. He made what could have been a very uncomfortable process into an easy transaction. When I went to pick up the car, eventhough the car was used I was made to feel like I was very special in that I was given a rose and other gifts. The real treat was getting to meet the owner Mr. Carlton who is 94 years old and still comes to the office every day. Even after my transaction Mr. Canova has kept in touch to let me know that they are always there to help if I have any questions concerning my car and to keep me updated on any specials they may be having. Since i am from another state it would have been easy for them to just have forgotten about me but they continue in making this a very pleasent buying experience. You can be assured that they will have my future business. If you are looking for a vehicle I would recommend buying from Carlton Motors. More

Was looking on the internet for a used GLK350 with some fairly specific features. Found a certified pre-owned one on Carlton's website that seemed to fit my needs and Pablo could not have been more helpfu fairly specific features. Found a certified pre-owned one on Carlton's website that seemed to fit my needs and Pablo could not have been more helpful. He answered my questions and even brought the car to my home for me to inspect. He then took excellent care of me throughout the purchase process taking time to show me all the car's features and to introduce me to their service department. Carlton also gave me what I consider to be an excellent price for my trade in. So, in total, this was one of the most pleasant and least stressful automobile purchases I've made in the fifty years I've been driving. More

I truly enjoyed my car buying experience. This is the first time I can honestly say enjoyed spending the majority of my day purchasing a car. John Armstrong is very knowledgeable in his field. He put our first time I can honestly say enjoyed spending the majority of my day purchasing a car. John Armstrong is very knowledgeable in his field. He put our car buying worries at ease as soon as we met with him. John helped me and my husband choose a car that fit both our family and financial needs. After we chose a car, William Duke the General Sales Manager went over and beyond to help us reach a price that would work for us. Both John and Wiiliam took the time and answered our questions and did not try to push us into a decision we may not be ready to make. Last but definitely not least, the personal touch and attention I rec'd from the owner Mr. Carlton, it was do nice to meet him and to hear of all the wonderful things he does for the community. Mr. Carlton is a true jewel. I could go on and on about this family owned business. Keep up the good work guys, you made my car buying experience very pleasant. I will be a loyal customer and tell others of this wonderful family owned business. Thanks so much to John, Wiilliam, and Mr. Carlton for helping me choose, and finance my dream car. I will definitely pass the word. Sincerely, JoCarol Stephens More

My wife & I recently purchased a new GLK350. Sean Deibert, our sales consultant, was very professional. The entire experience was simple, easy, and straightforward. I would highly recommend this de Deibert, our sales consultant, was very professional. The entire experience was simple, easy, and straightforward. I would highly recommend this dealership. More

I would like everyone to know that my recent purchase at Carlton Mercedes-Benz was by far the best experience I've had in purchasing a vehicle. Sean Deibert was very friendly and knowledgeable about the C- Carlton Mercedes-Benz was by far the best experience I've had in purchasing a vehicle. Sean Deibert was very friendly and knowledgeable about the C-250 that I was looking for. He was able to answer all of my questions and allowed me the time to think about my future purchase without being pushy, like the typical car salesman. Carlton Mercedes just gave that extra something that most dealerships do not. For example, I was greeted with a rose each time I was in the dealership. Sean was able to get a great deal on a 2012 C-250. On the day that I actual purchased the vehicle, Sean and the Carlton Mercedes team had basically taken care of all of the paperwork. It took 10 minutes to sign the paperwork and then Sean reviewed the features of the car and I was in and out of the dealership in an hour. Carlton Motorcars is nothing but top notch, extremely high integrity to their services, products, and professionalism! More

I wanted to upgrade my wife's Mercedes for her birthday but she was a little hesitant because she really liked her current Mercedes. When we arrived at Carlton Motors and met our Salesman Pablo, i birthday but she was a little hesitant because she really liked her current Mercedes. When we arrived at Carlton Motors and met our Salesman Pablo, it was like talking to a family member. Pablo treated us like we were close cousins and I say this because he was down to earth and very honest. At no time did we ever feel pressured or overwhelmed and Pablo ensured that we were treated with first class service. I honestly believe that Pablo's knowledge of the vehicle and his no pressure sales approach was one of the reasons that we purchased the new vehicle. Then the fact that Pablo and the sales manager gave us an excellent offer on our trade in and an even better price on the new vehicle, it only made sense to buy from Carlton Motors. I know that I will continue to purchase Mercedes Benz' and I will only purchase them from Carlton Motors. My wife loves her new car. Thanks, Pablo and the Carlton Motors' sales and finance staff. Mr Roberson More