Carlton Motorcars

Researched pricing on models and also compared with others offering similar models. Found them to be fairly priced and extremely helpful. Low pressure approach commensurate with the image and much more others offering similar models. Found them to be fairly priced and extremely helpful. Low pressure approach commensurate with the image and much more efficient in car turnover than previous experiences with other dealers. John Armstrong loyal to brand and puts the customer first. Purchased vehicle from them in January 2014. More

My experience at Carlton Motorcars was top notch. My salesperson Alex Park was pleasant, courteous, and well informed. I was introduced to the owner of the dealership, and both my husband and I were ve salesperson Alex Park was pleasant, courteous, and well informed. I was introduced to the owner of the dealership, and both my husband and I were very pleased with every aspect of our car buying experience. More

This is not our first purchase of a vehicle; therefore, we have had many experiences at dealerships and sales personnel. It was refreshing to have the type of professional quality and attention to details we have had many experiences at dealerships and sales personnel. It was refreshing to have the type of professional quality and attention to details that we received at Carlton Mercedes-Benze in Greenville, SC. Alex, the sales representative, was very professional, knowledgeable, and attentive to our concerns and needs. James and Frankie Williams More

I received a personal greeting immediately upon arriving to include a warm welcome, rose and a "How can I help you?". The sales rep was happy to educated me on the vehicles on the showroom floor and offered to include a warm welcome, rose and a "How can I help you?". The sales rep was happy to educated me on the vehicles on the showroom floor and offered to allow me to test drive any vehicle. The car was brought around promptly. The sales rep took me on the test track, show me some vehicle options and offered me to drive. We negotiated a price and they promptly prepared the paperwork while they cleaned up & filled up the vehicle. The staff was pleasant & offered further service options after purchase, refreshments and a conversation with the owner who was on premise. A very colorful character and we enjoyed the entire process. Felt very special and love my new Mercedes. More

I was referred to Mr. Fields through a friend who recently purchased a new Mercedes CLA. In the process, Mr. Fields remembered me being there months earlier and we chatted about the car I would be lo recently purchased a new Mercedes CLA. In the process, Mr. Fields remembered me being there months earlier and we chatted about the car I would be looking for in the future. Mr. Fields called me right away when he got the vehicle I was looking for in. He was very professional, thorough with the details and meticulous when it came to having the vehicle cleaned and ready for me! He made sure all the necessary paperwork was taken care of prior to my arrival. This made the paperwork part on my end very easy! Since then, my friend and I have already referred Willie another client! She purchased my trade in! I cant say enough about how pleasant my experience was at Carlton Motors- all because of how nice Willie Fields was! I will shop there again in the future! Thanks Willie!! Dr. Pam Owens More

I ordered a 2014 GL350 from Carlton Mercedes-Benz Dealership.The vehicle had a lot of options so I worked with my Sales Representative, Mr. Chapman, to get a good understanding of the standard featur Dealership.The vehicle had a lot of options so I worked with my Sales Representative, Mr. Chapman, to get a good understanding of the standard features as well as the optional features and functions of the vehicle. Mr. Chapman took the time to research and review each option and then clearly described the options to me. When the vehicle was delivered Mr. Chapman again reviewed the "Special Order Build List" to ensure the vehicle was manufactured as ordered. I had a great sales and delivery experience, everything went off without a hitch thanks to Mr. Chapman and his attention to detail and professional commitment to the customer. E N Blasi More

My experience with Carlton Motorcars was excellent. Tyrone Chapman treated me like I was his only customer. I purchased a 2011 MB ML350 4Matic in two days with (4) 2011 vehicles to choose from on the l Tyrone Chapman treated me like I was his only customer. I purchased a 2011 MB ML350 4Matic in two days with (4) 2011 vehicles to choose from on the lot. Mr. Carlton even addressed me on several occasions making me feel like every customer who walks through the door is special. The time spent with me from receptionist to Tyrone to Mr. Carlton were very pleasant and I would recommend Carlton Motorcars to a friend. A special thanks to Tyrone Chapman for his professionalism and the time he spent with me. Thank you to all and I wish you all a Happy New Year! More

This is the third vehicle I have purchased from this dealership. The quality of customer service has always been excellent. Sean was very knowledgeable and accommodating. Sean took the extra time an dealership. The quality of customer service has always been excellent. Sean was very knowledgeable and accommodating. Sean took the extra time and effort to show me the accessories and extras on my car. I love my car and the gifts I received from the dealership. More

The purchase of my new ML 350 was easy, informative and hassle free. William and Kerry were knowledgable and very accommodating. The whole experience was great from beginning to end. hassle free. William and Kerry were knowledgable and very accommodating. The whole experience was great from beginning to end. More

This dealership is AWFUL. They have the worst customer service I have ever experienced. They never fix the car correctly. They do not follow protocol. My car comes back worse then when i brought it. Save service I have ever experienced. They never fix the car correctly. They do not follow protocol. My car comes back worse then when i brought it. Save yourself the trouble, NEVER go here. Do NOT associate with this people. This dealership is a joke. It is a sad excuse for Mercedes. Everyone I have met that has been here regrets it. Do not go. More