Carlton Motorcars

Carlton Motorcars is reminiscent of the way customer service used to be so many years ago. Incredible person attention, people who greet you at the door, including the owner who is in his 90's. Of cou service used to be so many years ago. Incredible person attention, people who greet you at the door, including the owner who is in his 90's. Of course, it's their job to sell you a car but no detail was too small for them to attend. We actually drove from Georgia to South Carolina because they were able to help us with a very hard to find car. We will continue buying from them in the future. More

Our car buying experience here was absolutely the best we have ever experienced. From the time we drove onto the lot, we were met with a smile and knowledgable sales representative that answered any question have ever experienced. From the time we drove onto the lot, we were met with a smile and knowledgable sales representative that answered any questions we had. The entire process was painless and expedient! Willie knew every detail of the car eye wanted and took the time to go through many aspects with us. We worked out a deal and drove our new car home in a short time. We did have to come back for a visit to the service dept. the following Monday, but knew this before we bought the car. We were greeted professionally at the counter and though that visit took longer than actually buying the car, we were pleased and got the service to the car that eye came for. This is our second Mercedes and "if" we ever decide to trade or upgrade again, we will definitely go to Carlton Motors and see Mr. Willie Fields!!! We would recommend this dealership and Willie to anyone! Great experience and customer service!!! More

Great service from Tyrone. He was very helpful and knowlegable. I appreciate his great sense of humor and how it made the process easy for me. knowlegable. I appreciate his great sense of humor and how it made the process easy for me. More

Purchasing a used vehicle over the phone and 375 miles away from home originally gave us some concern. The discussions with our Sales Rep. were solid and comforting of the description of the vehicle and away from home originally gave us some concern. The discussions with our Sales Rep. were solid and comforting of the description of the vehicle and the purchase procedures, gave us confidence to continue through the purchase agreement. When we arrived at the Dealership we were very impressed with our Sales Rep., their management team and especially having the opportunity to meet the owner of this Dealership. The vehicle was exactly as described and the purchase procedure was very pleasant. Our Sales Rep. was very good about helping us understand this vehicle and would strongly recommend him to any buyer. We would definitely give Carlton Motors our highest ranks and recommend them. More

IN AUGUST MY WIFE DECIDED THAT SHE WANTED TO TRADE HER E350 FOR A SUV. WE PURCHESED THE E350 IN 2008 FROM CARLTON MOTORS AND HAVE EXCELLENT SERVICE FRON THE VEHICLE. WE WENT TO CARLTON AND SHE DECIDED THA E350 FOR A SUV. WE PURCHESED THE E350 IN 2008 FROM CARLTON MOTORS AND HAVE EXCELLENT SERVICE FRON THE VEHICLE. WE WENT TO CARLTON AND SHE DECIDED THAT SHE WOULD TRADE FOR A GLK350. WILLIE FIELDS WAS OUR SALES REP AND HE HANDLED THE TRADE VERY PROFESSIONALLY. AFTER 5 MONTHS SHE DECIDED THAT THE GLK350 WAS TOO SMALL AND WE CONTACTED WILLIE FIELDS AND ADVISED HIM THAT WE WOULD LIKE TO EXCHANGE IT FOR A ML350, A LARGER VEHICLE. MR. FIELDS WAS VERY PATIENT, MY WIFE CHANGED HER MIND THREE TIMES DURING THE NEGOTATIONS AND WILLIE WAS COOPERATIVE. SHE THEN DECIDED ON A CERTAIN ML350 AND WILLIE FIELDS HANDLED THE TRANSACTION PERFECTLY. HE THEN SIT IN THE VEHiCLE WITH MY WIFE AND EXPLAINED TO HER ALL OF THE OPERATIONS OF THE ML350. IF YOU WANT TO PURCHASE A MB, GO TO CARLTON MOTORS IN GREENVILLE, SC AND ASK FOR WILLIE FIELDS. WE HAVE BEEN DRIVING MERCEDES SINCE 1985 WHICH WE PURCHASED FROM RBM IN ATLANTA AND WILLIE IS TJHE BEST SALES REP THAT WE HAVE WORKED WITH. More

Sean was a joy to work with. He is totally honest, not pushy, very knowledgeable, friendly, and very accommodating to our needs. On our first visit he met us at the door of the showroom and we discussed pushy, very knowledgeable, friendly, and very accommodating to our needs. On our first visit he met us at the door of the showroom and we discussed what we were looking to buy. While we didn't buy that day, when we came back a couple of weeks later, again, he was there to discuss our needs again. We had narrowed our search to 3 cars. Infinity was offering us a great deal on an M37, Audi was not as negotiable on the A6 or A7. We decided on the E350 for a couple of reasons, we feel we got a good deal on the price and I had previously bought a Mercedes from your dealership and felt good about returning to it. Only small downside of the sale was when we came back in the morning to finish the financial part and pick up our car, We ended up sitting around for almost 2 hours as we were waiting for the finance manager to get our paperwork together. Sean went in to push him but we were still there too long. When we got in his office it only took a few minutes. Sean told him we had another commitment and needed to get the transaction complete. Overall a good experience. I have already given Sean's name to friend's of ours that may be in the market for another vehicle. Thanks, Cheryl McEl;hany More

Our experience was superb! Everyone especially Tyrone was very helpful, friendly and knowledgeable of the product. Tyrone answered our questions truthful and honestly. Great experience. was very helpful, friendly and knowledgeable of the product. Tyrone answered our questions truthful and honestly. Great experience. More

My wife and I went to evaluate what Mercedes automobile would be best for us as car for her. She needed a car with a rear seat but very sporty. Tyrone was very helpful in explaining the advantages of eac would be best for us as car for her. She needed a car with a rear seat but very sporty. Tyrone was very helpful in explaining the advantages of each class of mercedes and letting us test drive each to evaluate. After deciding Tyrone found the exact color and features we wanted and delivered promptly. Great experience from start to finish. Thanks to Tyrone for all his help in making our decision. More

I can't say enough, Carlton Motorcars exceeded any expectation I ever had from a car dealership. From treating my family like royalty while the waited, patiently, for me to make a decision to the rese expectation I ever had from a car dealership. From treating my family like royalty while the waited, patiently, for me to make a decision to the research and delivery of my new car. I am a customer for life. Not to mention the car is fantastic! E350 Sport. Thank you Carlton Motorcars!!!! - JCramer More

My wife and I have been shopping for a new SUV. We completed a lot of research and narrowed down our choice to three vehicles. The Carlton Mercedes dealership was our last visit. The moment we exite completed a lot of research and narrowed down our choice to three vehicles. The Carlton Mercedes dealership was our last visit. The moment we exited our car Sean Deibert greeted us. He was only interested in one thing - finding out what we wanted ... not what he wanted to sell. We were very interested in the GL550, but there weren't any new ones available. We could have looked at brochures and ordered a new one, but Sean told us that he could save us a lot of money by looking on his used car lot. We could not believe it, there was a 2014 GL550 with 2,500 miles. It was one of our top colors and Sean let us take our time driving the vehicle and answered all of our questions. We told him that we wanted the vehicle if he could work a deal. My wife and I knew what we wanted to pay and the Carlton group did not play around. They brought a price that was within a few dollars of what we thought was a fair price. Within 20 minutes the paperwork was completed and the car was ours! I was able to continue with my schedule and Sean took time to explain all of the features of our "new to us" car. We are so happy and excited. Thank you Sean for a great experience! Highly recommend this guy and this dealership. More