Carlton Motorcars

Member of the Family The first word that comes to mind is"Family". I have been doing business with Carlton Motorcars for more than six years. During this time, I have purc The first word that comes to mind is"Family". I have been doing business with Carlton Motorcars for more than six years. During this time, I have purchased 4 cars and have had all of them serviced by Carlton Motorcars. My sales advisor from the start, Pablo Goycochea, has treated me with respect, professionalism,and has been fair when negotiating a deal. His sales manager, Brian Paban has treated me with the characteristics. From time to time, I drop in at the dealership to say hello and see how Mr. Carlton is doing. Both Pablo and Brian treat me like a very good friend and make me feel welcomed. Much appreciated! When it comes to service, David Knutti, my services advisor for the past six years, goes out of his way to assure that all my service needs are met. He is very professional and knowledgable and very personable. So these reasons, I can honestly say that I do feel as if I am part of the Carlton Motorcars family. Thanks to Pablo, Brian and David and the entire Carlton Motorcars team for making my Mercedes-Benz ownership a real pleasure. More

Knowledgeable and not pushy We were looking at a new or used car and met John Armstrong who was very knowledgeable about Mercedes and showed a lot of patience with us during an We were looking at a new or used car and met John Armstrong who was very knowledgeable about Mercedes and showed a lot of patience with us during and after the purchase. He was helpful about the different vehicle specifications until we settled on an E class. Since we are USAA members John was great to work with using this program. The final paperwork was easy to get through and they have stood by their comments. The whole team during our purchase were professional. Brian who is the new car manager made it a point to say we want you 100% satisfied. More

Mr Bob Brackett is the BEST! My husband and I first just browsed through in Dec and Bob was not pushy nor did he make us feel uncomfortable as he showed us the inventory and gave My husband and I first just browsed through in Dec and Bob was not pushy nor did he make us feel uncomfortable as he showed us the inventory and gave brochures on the up & coming models. So after about after about 7 months of thinking when I made the decision and realized exactly what I wanted it was nice to walk in and be directed to him after I ask to see "Bob". The color of the model I wanted was not there so he let me test drive a simular vehicle and then had the only one in the country available shipped in within about a week. While waiting on the delivery he texted and kept me informed after delivery he followed up and ensured it was everything I ever wanted. Very kind, especially respectfully of my military service and got me a great price for my trade in. Thanks again Mr Brackett More

Patient Until the Deal is Done John Armstrong was knowledgeable about the car we were interested in and patient with us until we were ready to make a purchase. Even though we were John Armstrong was knowledgeable about the car we were interested in and patient with us until we were ready to make a purchase. Even though we were from out of town, we developed an excellent rapport with John. From the very beginning, he was very honest about the vehicle specifications, schedule of delivery, and financing. Everything he explained regarding the purchase of the vehicle came to fruition without any hassles. The final purchase was quite pleasurable and we could not ask for a better salesman who was polished and professional. As for Carlton Motorcars, we were so impressed with all the salesman working together! They too knew the Mercedes product line and features and that really helps with so many available options. This is what we had hoped and actually received from this Mercedes dealership! Thanks for making our experience so wonderful ... Adolphus and Pamela King More

BOB...the worst salesman I've ever dealt with OMG, BOB was the worst salesperson we have ever dealt with and my husband and I have purchased A LOT of cars over the last 20 years. He was rude and OMG, BOB was the worst salesperson we have ever dealt with and my husband and I have purchased A LOT of cars over the last 20 years. He was rude and condescending to my daughter and I. At one point he even said "I'm not trying to be mean, but" so clearly he knew he was being rude. He was so abrasive we literally had to get up and walk out we were so disgusted. We actually drove down the road and purchased a BMW for my daughter. My daughter said he left such a bad taste in her mouth she didn't even want a Mercedes anymore. HAHA I would NEVER step foot at this dealership again!!!!! I gave one star for poor because I did not know if I could submit with ZERO stars. More

Couldn't ask for more. John Armstrong was knowledgable about his product, polite and amenable to my requests. I asked, at the outset, that he not "lowball" me as I was not g John Armstrong was knowledgable about his product, polite and amenable to my requests. I asked, at the outset, that he not "lowball" me as I was not going to buy on the first visit. He did not, in fact the offer left with us after the visit had to be negotiated down instead of fighting to maintain an unrealistic first offer. An altogether good experience with good people in a well run store. More

Experience from beginning to end The salesman was excellent. He was very helpful and knowledgeable. His follow up was great! The carrier they use to deliver cars was not up to speed. The salesman was excellent. He was very helpful and knowledgeable. His follow up was great! The carrier they use to deliver cars was not up to speed. The delivery date was inaccurate because of the bad information given to the dealership. The car was delivered to me by the salesman who, again, was very helpful familiarizing me with the car. I would buy from them again. More

Cobbs' Review of Carlton Motors Greenville, SC From the moment you step into Carlton Motors, you feel welcome and appreciated. Women are even given a rose. No one pressures or harasses you. They From the moment you step into Carlton Motors, you feel welcome and appreciated. Women are even given a rose. No one pressures or harasses you. They are happy to address your questions, and give you their complete attention. We can truly say that no other car dealership, either here in SC or our former home state of NY, has made us feel as comfortable as Carlton Motors. This is true whether it was a mid-price or luxury car dealership. This is our third vehicle with Carlton, and you can tell they put customer satisfaction first. Willie Fields is our Sales Representative. He is excellent and was a key factor in our choice of Carlton Motors and Mercedes Benz. More

The most fabulous experience! This is my second purchase experience at Carlton Motorcars and I will continue to do business here. My husband and I dealt with Sean Deibert both time This is my second purchase experience at Carlton Motorcars and I will continue to do business here. My husband and I dealt with Sean Deibert both times and he is phenomenal! In addition, everyone I've ever had contact with at this dealership, from the service department to the sales representatives whom I wasn't currently dealing with, have been nothing short of kind and accommodating. The icing on the cake (besides the beautiful roses that are presented each time I walk through the door) is the attention given by Mr Carlton himself. I will definitely be back from this point forward any time I am on a Mercedes finding mission! More