Carlton Motorcars

Great Service Dept. Once again Carlton Motorcars and David Knutti have provided great service on my 2010 E350. Highly recommend them for service. As with any MB's, the Once again Carlton Motorcars and David Knutti have provided great service on my 2010 E350. Highly recommend them for service. As with any MB's, the cost is somewhat pricey, but Carlton tries to keep it as reasonable as possible. This includes not getting some services due to low mileage on the car. Based on previous experiences I have far more confidence in Carlton than an independent. Well worth the little extra you pay over an independent. More

Unprofessional and delayed my car purchase for 3 weeks. My name is Dominique Weston . I have been looking to purchase from a car Jimmy Garrett over the past month. It began on the 7th of November of 2016. W My name is Dominique Weston . I have been looking to purchase from a car Jimmy Garrett over the past month. It began on the 7th of November of 2016. We exchanged information and agreed on a price a few days after. Then this is where things get weird. He asks me for bank statements and give them to him a day after he asked for it . From here he ignores my texts and I have to call him to ask him when I can pick up and purchase this car. He says management has to approve , mind you this is on the 18th. Waiting on an management's decision to sell a car. What kind of dealership doesn't want to sell a car? Today is the 29th end of November I have to call Jimmy , of course no answer. Next I call his manager to find out what is going on. He says he can't sell outside of his "area" whatever that means. Why not tell me this on the 7th ? Why not tell me this when I sent my financial statements, but no I have to call and complain in order to find out. I believe this is some sort of discrimination due to my color , I have never heard of a dealership not wanting to sell a car, very suspicious . Please do not purchase a car from carlton mercedes , and if you have to please do no deal with Jimmy Garrett horrible customer service! More

WAY OVERPRICED!!! Had service done here today as were I bought my Mercedes. I got a "Service B" which includes oil change, cabin filter, brake fluid changed. And I Als Had service done here today as were I bought my Mercedes. I got a "Service B" which includes oil change, cabin filter, brake fluid changed. And I Also got the transmission flushed per their recommendation. Just this stuff... $970.00 I called Mercedes in Charlotte and they were half the price. I also asked to replace the spark plugs (4) and their yore was over $380.00. I called Hendricks Mercedes in Charlotte and they said it's only 220.00 parts and labor. Maybe the daughter that took over the dealership should stop taking her family on private jets all the time!!!! (I personally know they do) aka I know the pilot. Done with this place!!! NEVER AGAIN!!!!!!! More

Great Professional Sales Staff I recently purchased a new C43 Coupe from Carlton. Tyler Peden was my sales consultant. Tyler was very knowledgeable about the car. My purchase took a I recently purchased a new C43 Coupe from Carlton. Tyler Peden was my sales consultant. Tyler was very knowledgeable about the car. My purchase took a long time as the C43 model was not released yet. Tyler was with me through the entire process. This was my second Mercedes purchased through Carlton Motorcars and I would recommend them to anyone thinking about getting a Mercedes. The device department is also top notch for any routine work needed on your car. More

Love my new 2017 Mercedes 300E! I dealt with three people when recently purchasing my new car. Sean Dieberr was the first person I met when I pulled onto the lot. He was extremely he I dealt with three people when recently purchasing my new car. Sean Dieberr was the first person I met when I pulled onto the lot. He was extremely helpful and not the least bit pushy, which I really appreciated! He was the reason I came back the next week. That time I was not just looking, but interested in buying, and I dealt with Pablo Goycochea. He was also extremely helpful and knowledgeable in finding me the car I wanted. After going through Carlton's inventory and all other available inventory, we could not find one. The 2017 models were just beginning to come out, and that is what I wanted. With the help of Brian, they contacted Germany and found one for me. It wasn't even built yet, but on the list to be done. They reserved it for me and kept me up to date on its progress, even when it left the assembly line. They called me on August 24,and told me she was done, that it was her birthday. They even showed me how to track the progress of the cargo ship from Germany to Georgia! They were extremely caring and concerned and not the least bit condescending ( to a woman), Best buying experience ever! More

Best Service Ever! I used to be in love with my Jaguar until I had it serviced a few times by the Greenville Jaguar dealership. After that experience I vowed my next car I used to be in love with my Jaguar until I had it serviced a few times by the Greenville Jaguar dealership. After that experience I vowed my next car would be anything but a Jaguar. I purchased my Mercedes E400 from Carlton which was a pleasant experience, but I must say Sammy in the service department took it to it to the next level. He restored my faith in dealership service departments. The service was completed in a timely manner, he was courteous and professional and he even remembered to reset my backup mirrors that I happened to mention in passing. My compliments to Sammy and the team at Carlton Mercedes Benz. More

Very Disappointing Visit I am a woman who visited the Greenville Carlton MB dealership alone today to test drive an E350 that I had already decided to purchase. I drove 2.5 hr I am a woman who visited the Greenville Carlton MB dealership alone today to test drive an E350 that I had already decided to purchase. I drove 2.5 hrs to the dealership, and was helped by John. He was very polite, but did not address my concerns regarding the battery that had been replaced 4 times on the vehicle. When I first asked about why the battery had been replaced so many times, John stated "it hadn't been driven very much," even though it had a normal amount of miles for the year of the car. When I further questioned why the battery hadn't just been jumped instead of replaced, he again gave me another excuse. I then asked to speak to the mechanic, who was very helpful but again just a guess as to why the battery had been replaced 4 times. When I asked John to check the date on the main car battery, he came up with more excuses, including that I would be charged a service fee. He finally relented (without charging me) and had it checked (which took about 3 minutes.) Even after that frustrating experience, I was still interested in the vehicle; in fact, I had cleaned out my belongings and brought my own car title with me in anticipation of purchasing the car. John provided me with the sticker price less my trade in, and when I countered his offer with an initial one of my own, he simply stated no and got up from his desk. I felt that he did not take me seriously from the moment I walked in, and feel that if I had come in with my husband, I would have had a very different experience and would probably be driving that vehicle home today. As a two-time MB owner, I have never had such a distasteful experience with a Mercedes-Benz dealership, and will not be returning to the Greenville Carlton MB again. More

Professional , high quality, helpful and friendly These are the words that best describe our recent experiences with the purchase of our new GLC from Carlton and their best salesperson, Willie Fields These are the words that best describe our recent experiences with the purchase of our new GLC from Carlton and their best salesperson, Willie Fields. More

Recommend Carlton Motors The entire dealership worked to help me find the car I wanted. I would not hesitate to recommend this dealership to anyone. This is the second car I The entire dealership worked to help me find the car I wanted. I would not hesitate to recommend this dealership to anyone. This is the second car I have purchased here. Pablo Goycochea is always knowledgeable and helpful. I could not be more satisfied with my purchase. More

We recommend Carlton Motorcars and Willie Fields! My husband and I have purchased two Mercedes E Class from Carlton Motorcars and have been very pleased with the assistance provided by Willie Fields. My husband and I have purchased two Mercedes E Class from Carlton Motorcars and have been very pleased with the assistance provided by Willie Fields. He has been knowledgable, entertaining, and patient as he has carefully explained details about our cars. We always feel important and he has handled all necessary paperwork with expediency. We love our new 2017 300 E Class Mercedes and I enjoy driving it daily! More