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Carlton Motorcars
Greenville, SC
668 Reviews
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find:
* Comfortable lounges
* Free WiFi throughout the premises
* Flat-screen TVs and complimentary coffee and snacks in waiting areas
* Parts and accessories center
* Shuttle service available
* Factory-trained technicians and advisors
Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 668 reviews
April 28, 2023
Accessible, responsive and knowledgeable -- Stellar experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to ge experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to get my test drive started. Phillip then took over, and thoroughly answered my questions. No high pressure, just knowledge sharing. I was not rushed at all. When I came back for test drive #2 Phillip gladly spent time discussing some of the features, but again, no high pressure. It was just a conversation. Very pleasant. The vehicle, by the way, is stunning-- quality and amazingly comfortable ride. Hands down the better choice over BMW. More
by Lisa G. Greer
Employees Worked With
April 10, 2023
My husband and I have purchased three cars from Chad at Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonde Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonderful to work with. Chad was dedicated to finding the perfect car for me, and I absolutely love it! Chad’s follow-up and dedication to his buyers is unsurpassed! More
by Pkpalmer
Employees Worked With
Other Employees :
Chase - Software Specialist- 5 Stars
April 07, 2023
Carlton motors was very helpful in the purchase of my new GLA I am very please with this vehicle GLA I am very please with this vehicle More
by Mikerosero1
Employees Worked With
March 29, 2023
Ben is a very nice and patience salesman, also all the peoples in this dealership very friendly! peoples in this dealership very friendly! More
by mimi
March 28, 2023
Ben is a very knowledgeable, professional salesman. Needless to say he was also very patience since we visited the dealership several times asking questions and seeing what was in inventory. He answer Needless to say he was also very patience since we visited the dealership several times asking questions and seeing what was in inventory. He answered all our questions and guided us to the vehicle that checked all the boxes for us. Sincere thanks Ben for your help with this important purchase for us!! More
by Dvest
March 27, 2023
Dealership is awesome. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. The staff is friendly and polite. Pablo is the best salesperson. You couldn't ask for a more personable and professional person assisting you. More
by Ms K Winsagain
January 26, 2023
Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More
by saschasch1234
Employees Worked With
December 30, 2022
Excuses, Excuses, Excuses! This is all you will get if you need a repair under warranty or recall. Their top priority is only paying customers. I dropped off my car 8 weeks ago This is all you will get if you need a repair under warranty or recall. Their top priority is only paying customers. I dropped off my car 8 weeks ago! Yes! 8 weeks. I left a poor review on Google last week and now they want return my calls. My car needs the EPA Exhaust repair. Since it costs them money, my car is very low priority. Don’t waste your time with these folks. It seems they’re headed for bankruptcy as they can’t keep service techs because they don’t pay enough and they only want to do repairs that bring revenues. I suggest you go out of town to a larger dealership to buy your car. You won’t get good service after the sale at Carlton. This is Andrew Randolph, a long-time Greenville resident and former Carlton customer. More
by Andrew R
Employees Worked With
