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Carlton Motorcars

Greenville, SC

4.8
672 Reviews
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find: * Comfortable lounges * Free WiFi throughout the premises * Flat-screen TVs and complimentary coffee and snacks in waiting areas * Parts and accessories center * Shuttle service available * Factory-trained technicians and advisors Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
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2446 Laurens Road

Greenville, SC

29607

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Showing 672 reviews

September 18, 2019

Great experience! Alex helped by showing me all the bells & whistles on my new GLE350. He is an excellent professional who went to bat to allow me to get the best deal More

by SC Tennis Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leopard
Sep 18, 2019 -

Carlton Motorcars responded

Thank you for the 5-star review, and welcome to the Mercedes-Benz family. Please let us know if we can be of further assistance. Matthew Scoggins General Manager

September 14, 2019

Ask for Todd Thayer I had become very comfortable with my 2006 Mercedes and did not want to part with it, but the time had come. Fortunately, Todd Thayer made the trans More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Thayer
Sep 18, 2019 -

Carlton Motorcars responded

Nancy: This is great news, and I'll pass your feedback along to Todd. We're glad you found a perfect 2016. Please let us know if we can be a assistance in the future. Thank you again, Matthew Scoggins General Manager

September 13, 2019

MB C 300 I just purchased a certified MB C 300 from Carlton Motors. Both Pablo and Ben were helpful gentlemen and very accommodating. I would recommend them an More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Goycochea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Mandish
Sep 18, 2019 -

Carlton Motorcars responded

Jerry: This is great to hear! Let us know if we can be of further assistance in the future. Matthew Scoggins General Manager

September 09, 2019

No greeting Walked around the lot 10 mins or so. Went inside there were 3 salesmen standing around as well as someone sitting at the front desk and yet nobody gre More

by Worm
Recommend Dealer
Yes
Employees Worked With
Chad Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (finance guy)
Sep 12, 2019 -

Carlton Motorcars responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and I can assure you it was an uncommon occurrence. While I'm disappointed about your initial impressions, I'm happy that Chad was able to assist you. Please feel free reach out to me with any further comments, concerns, or suggestions you wish to share. My email address is scoggins@carltonmb.com. Thank you, Matthew T. Scoggins General Manager

September 09, 2019

Trading vehicles. Was able to provide most of the information needed for the trade before visiting dealership. Chad is a salesman. He stayed on top of things needed for More

by ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Carlton Motorcars responded

Thank you so much for your review, and I'm glad our team was able to assist. I'll pass this feedback on to Chad. Thank you again, Matthew T. Scoggins General Manager

August 31, 2019

Tyrone made it a perfect and easy lease experience Great experience working with Tyrone and love my new car and will definely come back great service. Best service department also they always are fast More

by Mnelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2019 -

Carlton Motorcars responded

Thank you for the 5-star review.

August 24, 2019

Best car buying experience Stephen, John and the entire Carlton team is excellent. I felt completely comfortable and respected. They were professional and friendly. Glad I chose More

by MBlanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Knupp, John (finance)
Aug 27, 2019 -

Carlton Motorcars responded

Thank you for the positive feedback and 5-star rating. I'll pass your feedback on to Stephen, Rodney, and John. Please let us know if we can be of further assistance. Thank you again, Matthew Scoggins General Manager

August 23, 2019

Very Happy! We had a great experience buying our second MB from Carlton. Due to work schedules, we arrived late in the day and everyone worked as a team to compl More

by CindyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Goycochea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Baek
Aug 27, 2019 -

Carlton Motorcars responded

Cindy: Thank you for the positive review and 5-star rating. We're here to serve our customers -- even if it means staying a little later. I'll pass your feedback on to Pablo and the team. Please let us know if we can be of further assistance. Thank you again, Matthew Scoggins General Manager

August 21, 2019

Easy to work with, no problem getting to drive and own a MB I have been researching used or certified MB cars and saw that Carlton had a similar one on their lot and randomly walked in to look at it. Todd came More

by Ava AMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Baek, Todd Thayer
Aug 27, 2019 -

Carlton Motorcars responded

Ava AMG: Thank you for purchasing the C43 from us. That is a great looking vehicle, and we knew it wouldn't last long. I'm sure you'll be just as pleased with your after-sales experience as you were with the sales process. We're here to help, so let us know if we can be of further assistance. Thank you for the 5-star rating. Matthew Scoggins General Manager

August 20, 2019

Very Content Less than a year ago I bought a 450 convertible from the dealer which I loved. Several weeks ago, in the kind of accident that makes the local news, t More

by SusanB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Aug 27, 2019 -

Carlton Motorcars responded

Susan: We were sorry to hear about your accident in the convertible, but we're especially glad that you were okay. This is a testament to the reliability and safety engineering of a Mercedes-Benz. I'll pass your feedback on to Brian and Robing. We're glad you're okay. Matthew Scoggins General Manager

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