Carlton Motorcars

I had a great experience at Carlton Motorcars, Inc of I had a great experience at Carlton Motorcars, Inc of Greenville. They gave me a generous allowance for my trade-in and a great deal on my new car. I had a great experience at Carlton Motorcars, Inc of Greenville. They gave me a generous allowance for my trade-in and a great deal on my new car. It was out of state for me but worth the drive. I would do it again! Shout out for Ben. He was very knowledgeable about all the features on my new car and making sure I knew how everything worked. He made buying a car easy! More

Excellent service advisor experience. Lovely waiting room equipped with coffee and snacks. Loaner cars available after a bit of a wait, but made the service experience all the better. equipped with coffee and snacks. Loaner cars available after a bit of a wait, but made the service experience all the better. More

My sales consultant Robin Rollins took an extraordinary amount of time with me. With a very limited buying market Robin found exactly what I was looking for with a reasonable price tag associated with my p amount of time with me. With a very limited buying market Robin found exactly what I was looking for with a reasonable price tag associated with my purchase. Robin has been my Sales consultant at Carlton Mercedes for over 20 years and I highly recommend him as a 5 Star sales consultant!!! More

Robin is a real pleasure to do business with.the sales and service departments are friendly and accommodating. I bought 3 cars from them already and would highly recommend them to anyone and service departments are friendly and accommodating. I bought 3 cars from them already and would highly recommend them to anyone More

Made an appointment a month in advance. When I arrived I was told that my car would be ready in 4 -5 hours. Then the service supervisor said that I would need to leave my car overnight ( I wasn’t told this was told that my car would be ready in 4 -5 hours. Then the service supervisor said that I would need to leave my car overnight ( I wasn’t told this in advance). I had traveled 50 miles to arrive at dealership. I felt that was very unprofessional and poor customer service. Also I was told that the service would cost in the $400-480 price range. When the service was completed I was presented with a bill that was over $950 dollars. There was a charge for $29 dollars, when I asked for the explanation of that charge I was told it was for rags that was used to perform the service on my car!!! I truly feel that I was taken advantage of…. Not a pleasant experience at ALL!!! More

Charlotte is the best dealer in the state! Pablo Goycochea is my repeat salesman and he always does right by the customer. My first service on my GLB was handles by Gary Elkhart and he did a great Goycochea is my repeat salesman and he always does right by the customer. My first service on my GLB was handles by Gary Elkhart and he did a great job in getting me in and out quickly and the work was top notch. I would highly recommend these gentlemen to anyone who is in the market for a quality Mercedes at a great price. Thank you both! More

Robin and the entire team at Carlton Mercedes are the best. David Knutti in the service department is outstanding and a big reason we have been long time clients...Customers for life! best. David Knutti in the service department is outstanding and a big reason we have been long time clients...Customers for life! More

Went to get my car serviced……Sammy and the team was very pleasant; everyone had great customer service front he moment I pulled up until when I left. pleasant; everyone had great customer service front he moment I pulled up until when I left. More

Carlton Mercedes needs to call themselves lucky to have Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) More

I had the pleasure of working with Ben Mandish when I purchased my GLC over the weekend. Most of my transaction was over the phone and email because I live in Savannah, GA. I flew out to Greenville, Ben purchased my GLC over the weekend. Most of my transaction was over the phone and email because I live in Savannah, GA. I flew out to Greenville, Ben picked me up from the airport and took me to the dealership. My car was already gassed up and detailed, so I only had to sign a few documents. Under 45 minutes and I was on the road driving my new car home. So glad to have this great experience after shopping all the southern Mercedes dealerships for the last 3 weeks. I highly recommend Ben and Carlton Mercedes-Benz! More