Carlson Toyota - Service Center

Oil change and tire rotation Great service and it was done in a minimum amount of time. Everyone was friendly and knowledgeable and took time to explain what needed to be done and Great service and it was done in a minimum amount of time. Everyone was friendly and knowledgeable and took time to explain what needed to be done and why. More

Fast, friendly and efficient service We have had Tyler as our primary service advisor since our 2008 RAV4. He epitomizes what a good service advisor should be; he has an understanding o We have had Tyler as our primary service advisor since our 2008 RAV4. He epitomizes what a good service advisor should be; he has an understanding of customer concerns and is quick to offer advice and solutions to questions regarding our vehicle. In addition, he does not demean any questions. More

They get it right. What’s more frustrating than a slow leak in a tire? I asked that one be fixed at a recent rotation visit. Even suggested it might take a tire removal What’s more frustrating than a slow leak in a tire? I asked that one be fixed at a recent rotation visit. Even suggested it might take a tire removal and remount. All the tests were done with no leak found. After having to add air twice in the last two weeks in below zero weather I was very unhappy. Shaun got me right in, had the tire remounted, and had me on my way. No hesitation or excuses. It was made right. More

Technical help Asked for instruction on how to use jumper cables to help someone start their car. The Technician (Tamika) was wonderful with her detailed explanation Asked for instruction on how to use jumper cables to help someone start their car. The Technician (Tamika) was wonderful with her detailed explanation and demonstration of the process, especially on which leads to attach first and detach first. I’m very pleased with her service. Haven’t needed to do it yet but it’s well below zero today (-18 at 1:45 pm) and may need to help family today when they get to the parking lot after work. More

Very friendly experience The service quality is excellent. Staff is friendly. The price is competitive and the waiting area is amazing. The coffee and the cookies help a lot The service quality is excellent. Staff is friendly. The price is competitive and the waiting area is amazing. The coffee and the cookies help a lot. More

Great Customer Service to Make Things Right I purchased a 2019 Toyota 4Runner and had requested installation of a remote starter and 3M Scotchguard protection (premium package). There was an is I purchased a 2019 Toyota 4Runner and had requested installation of a remote starter and 3M Scotchguard protection (premium package). There was an issue with the remote starter that I had selected - it wasn't compatible with the 2019 4Runner, so the dealership found a solution that was comparable to the one that I had ordered. I also had an issue with the condition of my vehicle when I picked it up from an outsourced shop for the 3M Scotchguard application - my 4Runner had a milky white film on the hood and windshield. I called the dealership and Scott told me to bring it in. Each person that I talked to in the dealership apologized for the issues and assured me that they would make things right - which is exactly what they did. While it was frustrating to be without my brand new vehicle for a week, I appreciated the honesty and consideration displayed by everyone at Carlson Toyota. More

Top notch service. Always. Justin has taken care of me and my car at each of my visits to Carlson Toyota. He knows how to take care of the customer. He always has respect for my Justin has taken care of me and my car at each of my visits to Carlson Toyota. He knows how to take care of the customer. He always has respect for my time and treats me with courtesy at every opportunity. More

Great customer experience Took car in for routine maintenance and was informed of a problem with the brake system. Glad that the car was fully checked out before I left the de Took car in for routine maintenance and was informed of a problem with the brake system. Glad that the car was fully checked out before I left the dealership. More

great customer service I appreciate the cleanliness and prompt attention that you receive when you go in for regular maintenance, such as tire rotation and/or oil changes. A I appreciate the cleanliness and prompt attention that you receive when you go in for regular maintenance, such as tire rotation and/or oil changes. After service has been completed on my vehicle, typically the intake person provides a face-to-face follow up of everything that was done and if they recommend doing anything else, if needed. I appreciate that! More

Had a noise in the fan motor. The noise in the fan motor would not recur while I had the 2018 Camry in for diagnosis. I will have to return when the noise is back. The noise in the fan motor would not recur while I had the 2018 Camry in for diagnosis. I will have to return when the noise is back. More