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225 Reviews of Carlson Toyota - Service Center
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September 10, 2021
Their mechanics need to go back to school, and their service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. More
by greg.knellerspence
December 27, 2020
I recently purchased a RAV4 from Carolyn Hagen at Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! More
by JL
Employees Worked With
Carolyn Hagen, Carolyn Hagen
April 01, 2020
Poor communication After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was t After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was that I was talked over by the service manager and later by his manager, neither of whom was a very good listener. In my original call, I had asked whether they were still open and able to do the work after the governor shut down certain activities due to COVID 19. He said they were. I then asked what precautions they were taking to protect staff and customers. I mentioned that I work in health care. He never answered my question, instead fixating on the idea that I must be sick and should not have an appointment. I spent way too much time on the phone arguing with him that, since the appointment was already on our calendars, it should be kept. He and his manager decided it might be okay for me to come after the shutdown ended on April 10, and so I asked what would happen if the shutdown was extended. I believe his name was Scott, and his answer was that he would call me on the 10th. I left that conversation feeling dissatisfied, because my car didn't get fixed, and because no future appointment was made. It was not until today that I was told that the original person I talked to in Service somehow misunderstood that he thought I was ill. However, I was not offered a new appointment. I did ask if they would do that. I was not abusive or swearing. I did have to raise my voice once while Scott was telling me why he was right about everything, because I couldn't get a word in edgewise. After he heard me, he said he would call me back later. He didn't say why. I told him that I had spent enough time on this, and I still need to get the service done on my car. I asked him not to call me. More
by Balbannock
Employees Worked With
Scott, 2 others
October 22, 2019
Horrible Customer Service They will not take responsibility for selling you a vehicle with issues and there will be absolutely no customer service! I’m a first time car owner a They will not take responsibility for selling you a vehicle with issues and there will be absolutely no customer service! I’m a first time car owner and my time at Carlson has been awful! More
by Ecgeiser
Employees Worked With
Management
March 03, 2019
Professional, kept us appraised of progress, expected outcom Professional, appraised of timeline, expected outcome. Always a good experience with this dealership and maintenance department. Highly recommended. W Professional, appraised of timeline, expected outcome. Always a good experience with this dealership and maintenance department. Highly recommended. Would service or purchase through them again. More
by Tom
Employees Worked With
Service department and intake staff.
February 24, 2019
Good people Everything was taking care of ..I appreciated that I had my gas fly looked at..it was frozen.windshied wipers work now.my oil got changed.and my ride Everything was taking care of ..I appreciated that I had my gas fly looked at..it was frozen.windshied wipers work now.my oil got changed.and my ride is smooth More
by Di loves toyota
Employees Worked With
Mike Williams
February 24, 2019
Oil Change & Tire Rotation Friendly, professional, thorough service! Always greeted warmly upon calling/entering facility. Been a pleasure to work with Carlson Toyota from the Friendly, professional, thorough service! Always greeted warmly upon calling/entering facility. Been a pleasure to work with Carlson Toyota from the first purchase to each scheduled maintenance appointment. More
by Satisfied Customer
Employees Worked With
Service Team
February 23, 2019
Always helpful and professional. I trust Carlson Toyota. From sales to service, always top notch. Would recommend whole heartedly and I have. They always wash my car after a service I trust Carlson Toyota. From sales to service, always top notch. Would recommend whole heartedly and I have. They always wash my car after a service visit. Thanks ! More
by Gowarrior3
Employees Worked With
Service
February 22, 2019
Warranty Work My truck was towed there on a Sunday due to a bad battery. They had my truck back up and running by 0900 on Monday. Very happy with the quick work!! My truck was towed there on a Sunday due to a bad battery. They had my truck back up and running by 0900 on Monday. Very happy with the quick work!! More
by MHE
Employees Worked With
Scott Backman
