Carlsen Subaru - Service Center

My girlfriend went in to buy crossbars for her 2014 Subaru cross trek. The guy (not sure who) sold her the part. We sat on them for 2 years and didn’t install. Once we went to it turns out the parts so Subaru cross trek. The guy (not sure who) sold her the part. We sat on them for 2 years and didn’t install. Once we went to it turns out the parts sold don’t fit with her model after trying to return them (no receipt) we were told they had no record of the transaction and couldn’t do anything without a receipt. They’re brand new. Definitely ripped us off and lied to us. Not a good brand for the Subaru name. Very disappointed. More

service appointment was easily made online. once I arrived to the dealership I was greeted politely and my car was taken in immediately. They are very covid conscious as they immediately p[aced once I arrived to the dealership I was greeted politely and my car was taken in immediately. They are very covid conscious as they immediately p[aced a plastic wrap around my steering wheel. The employee was wearing a mask and there is an abundance of hand sanitizer stations throughout the dealership. The service advisor Harry Singh gave me a written quote and gave me an estimated time my car would be ready.throughout the day he followed up with me on the status of my car and phoned me when it was ready for pickup. when I arrived to pick up my car, the cashier was friendly and helpful and my total charges were under the original estimate. They even washed my car.This was a great experience. Carlsen Subaru is a very honest professional dealership. I own 2 subarus(both purchased at Carlsen Subaru) I will definately purchase my next car from Carlsen Subaru. Also this is the only dealership that I will take my cars to for service More

Always a five star service! !!! The nicest and the most professional staff! I love coming here. They take care of my needs on a timely manner and always exceeds my expectations. !!! The nicest and the most professional staff! I love coming here. They take care of my needs on a timely manner and always exceeds my expectations. More

Carlsen Subaru is an honest dealership. I had my Impreza serviced there for years. They do more than what you pay for ! I had my Impreza serviced there for years. They do more than what you pay for ! More

Always a pleasant experience going to Carlsen for servicing. They treat me as well as if I were buying my car from them that day instead of just a routine servicing! servicing. They treat me as well as if I were buying my car from them that day instead of just a routine servicing! More

My first service at Carlsen Subaru in Redwood City, service appointment was straight forward, no hassles. Service advisor Gwen Denard walked me through recommended maintenance items in detail. Vehicle service appointment was straight forward, no hassles. Service advisor Gwen Denard walked me through recommended maintenance items in detail. Vehicle was serviced and ready for pickup on time as promised. Drop off and pick up from my workplace was done with care. More

Staff is supremely knowledgeable and competent . .. and polite. My 6 month service covered all needed elements to ensure continued excellent performance of my 2015 Outback. The overall cost was reaso .. and polite. My 6 month service covered all needed elements to ensure continued excellent performance of my 2015 Outback. The overall cost was reasonable. More

Great Customer Service! I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready fo I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready for 24 hours, but it was done in less than 1 hour. Very friendly people, and very clean dealership. They put a smile on my face! More

Worst service department in the Bay area They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carl They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carlsen. So disappointing since we LIVE in Redwood City and have been an all Subaru family for years! More

Regular Maintenance Service Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle ba Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle back. More