Carlsbad Chevrolet

I first went to the dealership in January to see what they had because I had a loan from my credit union. When I got there I gave them my approval letter to see what I could look at and what deals could they had because I had a loan from my credit union. When I got there I gave them my approval letter to see what I could look at and what deals could be done. Unfortunately they told me they could help me even though they were unable to. We were unable to get a deal done with my approval letter being that I needed to cover 10% of the msrp. They said they could get something done with their lenders but promised not to run my credit more than needed. They preceded to run my credit at least 6 times even after I told them I want to just wait til I got some money to cover the deal I got with my credit union. While this was going on it is winter and they had the ac on in the building. I had to go to the bathroom just to stay warm. I eventually got the keys back to my car I was wanting to trade in at almost 8:45 and I got there at 5:30. They were still running my credit the next day. I eventually got a car from them two weeks ago but it was because it was the best deal for me but I would prefer to never shop at Carlsbad Chevrolet for another car. Their customer service was unsatisfactory and my credit union did most of the work. Not to mention the cleaning job they did on the car was unsatisfactory as well. All around they need a lot of improvement and I hope this review leads to that improvement. More

Took vehicle in Tuesday morning for analysis and repair, service manager advised me it would be a couple of days (the way I understand is a couple is 2), this sounded reasonable to me. Wife and I ( a cou service manager advised me it would be a couple of days (the way I understand is a couple is 2), this sounded reasonable to me. Wife and I ( a couple) were also in the market for an SUV. Our salesman was very helpful in explaining what they had to offer, yet when we asked for prices of ones we were interested in he said he didn't, mgmt. knew but would get mad if the sale staff asked in advance, NO SALE here. Back to repair of my vehicle. Waited a couple of days for response, not happening, finally had to send a text, which the salesman we talked to responded and found out that nothing had been done to the vehicle, possibly early next week. Called service the following Monday (the 6th day) and was told nothing had been done and they may get to it that day. I told them not to touch it and I would be there very shortly to get it. Upon entering the service dept. the service stated "Sir you were advised it would be a couple of days". She also asked me to sign some forms which I refused and stated "You did nothing to my vehicle and I will not sign anything". Through their BS they not only lost a customer, they also lost the sale of a vehicle. I will never deal with or recommend them to anyone. I tried to rate them a couple of points (6) lower on the scale but don't know how to count the way they do. More

Not friendly, customer service is horrible. Service desk worker never looked up to talk to me. Just kept her head in the computer Service desk worker never looked up to talk to me. Just kept her head in the computer More

Seth in service department was great and easy to work with. I will be returning for my next service needs on my vehicle with. I will be returning for my next service needs on my vehicle More

There was no problems getting this vehicle into the service department and there was no waiting to get the work performed. service department and there was no waiting to get the work performed. More

Very friendly service staff. Go there for all my service on my truck. Sales staff is great also. Especially my little hunky bear Jonathan Valenzuela. on my truck. Sales staff is great also. Especially my little hunky bear Jonathan Valenzuela. More

Service was great and people are amazing!! They kept me updated. They fixed all my issues and the vehicle runs great now. Will not go anywhere else updated. They fixed all my issues and the vehicle runs great now. Will not go anywhere else More

Took truck in for repairs and cost 1800.00; dollars. The next day the truck broke down and called a wrecker to pick it up. next day the truck broke down and called a wrecker to pick it up. More

Sale department was very professional , have dealt with Johnathan on numerous occasion and he always adheres to the customers needs and is never over bearing. Johnathan on numerous occasion and he always adheres to the customers needs and is never over bearing. More

Was given pricing that was exceedingly expensive. I needed to get my Buick repaired. They did work that I did not authorized. I will not use this dealer again. needed to get my Buick repaired. They did work that I did not authorized. I will not use this dealer again. More