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Chuck Hutton Nissan
Jackson, TN
81 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 81 reviews
June 21, 2024
I brought a rogue in October went back to trade in April with only 4,000 miles on it and they took 12,000 off what I give for it. I will never buy there again!! That just shows me how much they think of the with only 4,000 miles on it and they took 12,000 off what I give for it. I will never buy there again!! That just shows me how much they think of their vehicle. More
by Harrishulk12
Employees Worked With
I don’t remember. It was at carlock Nissan in Jackson tn
Helpful June 01, 2024
I brought my car in to have the routine service done, transmission fluid changed, oil change, tire rotation and everything else checked. Jonathan informed me the transmission fluid was supposed to be cha transmission fluid changed, oil change, tire rotation and everything else checked. Jonathan informed me the transmission fluid was supposed to be changed at 50,000 miles, I informed him I had always brought it to Carlock and they never said anything, Jonathan looks back and then apologized that it had not been done and stated he would make it right. When I got home I realized they had not rotated the tires. Called had to bring back, they rotated tires, I left then realized they did not fill the fluids up, so took back for third time. After living and driving the around 3 miles home, I parked it and the next day I got up to go to work and the car would not start. Called dealership and I was told I had to pay to get it towed in. After two weeks I still had not been told what was wrong then I get phone call saying I had 64 codes and was not sure why it was doing that and they would have to trace each wire to find out why. So I have always dealt with Jonathan but he was on vacation, so this time I had Spencer. Spencer calls me around 3 to 4 weeks after having vehicle towed in and he tells me a mouse must have chewed my wires and it would take around $8000 to replace but insurance should pay for it. He stated he hadn’t ever seen this on a new car before, I asked if I could have the wiring harness but was told he had to give it to the insurance representative then asked for pictures and never got them. Car was in shop for two months and then before going to pick up car Spencer calls and says my battery was dead and that was another $500 dollars. When I went to pick up car , I asked about battery and Spencer told me it was fried, I told it was fine when I had it towed in, then he tells me because it sat fine. Just want to warn people to be careful with Carlock and avoid Spencer if you still choose to do business there. Jonathan is MUCH better. More
by Malachi Perry
Employees Worked With
Spencer zero stars
February 05, 2024
Cristina was amazing! I would DEFINITELY recommend her over anyone else. She was honest and not pushy. She worked with me until we found my dream car! And made it look per I would DEFINITELY recommend her over anyone else. She was honest and not pushy. She worked with me until we found my dream car! And made it look perfect!! Best experience and would definitely recommend! Hands down! More
by Caitlinbrooke09
Employees Worked With
Cristina
January 14, 2024
Took my used rouge for an oil change With/out the check engine light being on When my vehicle was done had an check engine light On My transmission hasn’t be serviced before I received the vehicle now engine light being on When my vehicle was done had an check engine light On My transmission hasn’t be serviced before I received the vehicle now it needs to be serviced wow More
by lmulconrey
Employees Worked With
Tiffany Carey, Ashley Roberts, Dan'ya Big-Shooter Brooks Sr., Rachel Holladay, Dominic Bass, Bryan Nance
June 19, 2023
We CANNOT say enough good things about John Rich and Johnathan Morris. We've had several issues with my Armada in the past couple of months, and despite being so short-handed, and BUSY beyond belief, yo Johnathan Morris. We've had several issues with my Armada in the past couple of months, and despite being so short-handed, and BUSY beyond belief, you'd think we were their only customers. Above and beyond doesn't describe. Both gentlemen possess endless patience and graciousness. True men of integrity, which is becoming more and more difficult to find these days. We won't take our vehicle anywhere else. We owe you a debt of gratitude. God bless you both! More
by christielou
Employees Worked With
John Rich, Johnathan Morris
April 26, 2023
I found just what I wanted and Alyn Byrum made it happen for me. I am very pleased with the service and care they took to get me into my new ride. Hats off to Carlock of Jackson you all are the best! I will for me. I am very pleased with the service and care they took to get me into my new ride. Hats off to Carlock of Jackson you all are the best! I will definitely be back for my next purchase. More
by teresamairemccoy
Employees Worked With
Alyn Byrum
March 18, 2022
Mr. Brooks was very professional! His main concern was to make sure I left with the car I wanted. I appreciate him taking the time to make sure I was fully aware of every step and detail. I would recommend h make sure I left with the car I wanted. I appreciate him taking the time to make sure I was fully aware of every step and detail. I would recommend him to someone else for a car! More
by Kaitlin
Employees Worked With
Dan'ya Big-Shooter Brooks Sr.
March 04, 2022
Saw the car online and got a response quickly! Brooks was the perfect guy! I came in on a Saturday and left with a car that same day! Very satisfied with the dealership as well! Brooks was the perfect guy! I came in on a Saturday and left with a car that same day! Very satisfied with the dealership as well! More
by robinsonslayla
Employees Worked With
Dan'ya Big-Shooter Brooks Sr.
