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Carlisle Cadillac Buick GMC - Service Center
Carlisle, PA
519 Reviews
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519 Reviews of Carlisle Cadillac Buick GMC - Service Center
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October 10, 2018
Oil change tire rotation I was told by salesman when looking at a vehicle to purchase that when I had my 2 required services of an oil change and tire rotation I would recei I was told by salesman when looking at a vehicle to purchase that when I had my 2 required services of an oil change and tire rotation I would receive a loaner car for the day. I was also told I would get lifetime inspection and lifetime loaner car. When I called in to set up appointment I was informed that only if one was available on the date. I would have to pre schedule if I wanted one. I took vehicle to get service done and waited on it. It took them one and one half hours for completion. After all the time it took you would have thought I would of had my vehicle washed like is done at most dealerships. I purchase a car every three years. I do not foresee me going back to this dealership. More
by jmarks1
Verified CustomerEmployees Worked With
Bob Purvis, Alex Bender
October 04, 2018
Service call Worst service experience I have ever had at a Buick dealer. No one smiles, very confusing as to the warranty of the battery in my car. All my service Worst service experience I have ever had at a Buick dealer. No one smiles, very confusing as to the warranty of the battery in my car. All my service has been done at a dealership. I live in Summerville SC , but had bought my car at Graham before I moved. Service at McElween in Summerville had always been superior. When the battery was taken out of course the clock needed reset; was not done by service. I could have gone to another dealer, but went to Graham because I used to get good service there. Absolutely would not return there. More
by ccbaprobono
Employees Worked With
Karen McBeth, Alex Bender
October 04, 2018
The best Honestly the best dealership I’ve ever been to. They genuinely care about each person that walks in the door. They want to help you and not just sell Honestly the best dealership I’ve ever been to. They genuinely care about each person that walks in the door. They want to help you and not just sell you something that’s not right for you. Great group of people. More
by anthony.watson3
Employees Worked With
Jason Ramey, Alex Bender
October 04, 2018
Great Customer Service Great Service! Very Friendly! Very Helpful! Everyone went out of their way to make us feel comfortable and that all our questions where answered. We Great Service! Very Friendly! Very Helpful! Everyone went out of their way to make us feel comfortable and that all our questions where answered. We could not say enough about the way we were treated. More
by ssulz1
Employees Worked With
Jason Ramey, Michael Krupski
September 29, 2018
Park Assist not working. Asked them to tell me why my park assist did not work.They came back and said it was broken and here is our bill for $65.00. This is a good reason why Asked them to tell me why my park assist did not work.They came back and said it was broken and here is our bill for $65.00. This is a good reason why I don't use new car dealer service. More
by flapsup
Employees Worked With
Karen McBeth
September 28, 2018
State inspection Service department was courteous and knowledgeable. Waiting room was nice. It offered coffee and cold drinks and snacks for customers. The only negati Service department was courteous and knowledgeable. Waiting room was nice. It offered coffee and cold drinks and snacks for customers. The only negative aspect would be that the dealership doesn't have a courtesy car wash. More
by rosenylund1
Employees Worked With
Karen McBeth, Alex Bender
September 26, 2018
Great service The service department is excellent when it comes to servicing and repairing my wife's car. They dont try to sell you on extra services or unnecessar The service department is excellent when it comes to servicing and repairing my wife's car. They dont try to sell you on extra services or unnecessary repairs More
by scott.e.halbleib
Employees Worked With
Karen McBeth, Alex Bender
September 19, 2018
Great service It was time to have my car inspected & when I received a large coupon card, listed was winterization so I made an appointment with Karen to have both It was time to have my car inspected & when I received a large coupon card, listed was winterization so I made an appointment with Karen to have both done at the same time. My car was completed in two hrs. & I was happy it was on the porch & I didn't have to go out in the rain. The staff was courteous & cheerful & I have no complaints More
by IH54
Employees Worked With
Karen McBeth, Alex Bender
September 12, 2018
The model by which all Dealers should be Best service experience ever. So great that I not only get my GMC serviced there but also my Ford F150 and my Toyota! I think that should say it all Best service experience ever. So great that I not only get my GMC serviced there but also my Ford F150 and my Toyota! I think that should say it all. More
by BAILEY6NAVY
September 11, 2018
Oil change experience We have been pleased with the service at Carlisle Cadillac Buick. They have great customer service and take good care of our vehicle. It would be nic We have been pleased with the service at Carlisle Cadillac Buick. They have great customer service and take good care of our vehicle. It would be nice if they threw in a complimentary car wash with service like other dealers do. More
by amycworden
Employees Worked With
Bob Purvis, Jason Ramey
