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Carlisle Cadillac Buick GMC - Service Center

Carlisle, PA

4.4
519 Reviews

519 Reviews of Carlisle Cadillac Buick GMC - Service Center

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May 03, 2024

They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More

by wynkill34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Carlisle Cadillac Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

May 01, 2024

Mike in Service is a gentleman and always willing to assist. He has made me believe I purchased a vehicle from a quality dealership. Unlike other dealerships who normally want nothing to do with the cus More

by jcardinale61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krupski, Dirk Bauer, Will Allen
May 02, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much, John, for your excellent review! We are so glad Mike had the opportunity to work with you and thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2024

Charged me over $700. For 2 hours of labor. Work might be good but $700? More

by bobmcgugin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 29, 2024

Michael was great and helpful. Service was done on time and as promised. When taking other cars to dealers for service, I'm used to having them washed and returned clean. That is t More

by douglask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We look forward to working with you again.

April 27, 2024

Things moved pretty quickly and the service was well done, from what I can tell! More

by aml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

April 23, 2024

Great dealership. Always able to get service quickly and not booked out weeks or months like other dealerships. Great customer service. More

by bskbarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2024

Friendly and clean. 7k service was smooth. Reported another issue that was not properly documented/communicated with tech leaving the issue unresolved. During pick More

by goodfamilyoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 18, 2024

I just bought a new car from Aiden Drury who was extremely knowledgeable and patient explaining new features to someone replacing a 25-year-old car. More

by myoung19
Recommend Dealer
Yes
Employees Worked With
Aiden Drury, Will Allen
Apr 19, 2024 -

Carlisle Cadillac Buick GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Aiden was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Carlisle Cadillac Buick GMC Team

April 09, 2024

Rapid service, well done and a very kind staff. The prices might have been a little bit lower in my opinion. But, apart from that everything was perfect. Congratulations. More

by allancav98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dirk Bauer, Will Allen
Apr 09, 2024 -

Carlisle Cadillac Buick GMC responded

Allan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 05, 2024

Had a good experience with Mike at check in, but after checking my bill I noticed they rotated my tires - which I did not need or request. More

by k.calaman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

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