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Carlisle Cadillac Buick GMC - Service Center

Carlisle, PA

4.4
519 Reviews

519 Reviews of Carlisle Cadillac Buick GMC - Service Center

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July 09, 2024

They have been great. The constant service for my truck has been outstanding. They understand when I have circumstances that change. Very accommodating. More

by brianben40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

June 18, 2024

Fast and courteous. They worked the spring service into my inspection appontment even though I did not inlcude it when I scheduled on-line. More

by bill110
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

June 18, 2024

Our salesperson was Tyler Carroll. This is our second transaction with Tyler. He was excellent to work with and kept everything moving as quickly as he could while making sure we wer More

by PEARSONS126
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 10, 2024

Extremely kind, efficient, and always the best customer service! I won’t take my car anywhere else. More

by be.robison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

June 03, 2024

I had a great experience overall. Everyone I dealt with was very friendly and helpful. More

by nicholke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

May 30, 2024

Great that I could schedule a wait for appointment. Time was not wasted. Short wait. More

by jancfeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

May 29, 2024

Staff was pleasant and helpful. They kept me update on the status of my repair. More

by rgimble2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Allen
May 30, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

May 29, 2024

Michael and Tyler were very professional, helpful, smart and pleasant! Make you feel very welcome! More

by samuel717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Carlisle Cadillac Buick GMC responded

Samuel, Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad Michael and Tyler were able to help, and we hope to see you again!

May 27, 2024

Noisy waiting room waiting area. No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but More

by bsbb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never told me their names
May 29, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for sharing your feedback with us. We appreciate your input regarding the waiting area experience and the Cadillac service. At Carlisle Cadillac Buick GMC, we strive to provide top-notch customer service and a comfortable atmosphere for all our guests. Your comments have been noted, and we will address these areas to enhance the overall customer experience. If there is anything else we can assist you with or if you would like to discuss further, please feel free to reach out to us directly. Thank you again for choosing Carlisle Cadillac Buick GMC. Sincerely, The Carlisle Cadillac Buick GMC Team

May 23, 2024

Tyler was great, scheduled my work, then when the technician noticed something that I had forgotten, called me and brought it to my attention which they then took care of. So Tyler and the technicia More

by lynl52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for your outstanding service in ensuring everything was taken care of during our visit. We appreciate your attention to detail and excellent customer care. Our technician also did an exceptional job in identifying and resolving the issue promptly. We are thrilled to hear about your positive experience with us at Carlisle Cadillac Buick GMC. We look forward to serving you again in the future. Sincerely, The Carlisle Cadillac Buick GMC Team