Back

Carlisle Cadillac Buick GMC - Service Center

Carlisle, PA

4.4
519 Reviews

519 Reviews of Carlisle Cadillac Buick GMC - Service Center

Sort by
August 22, 2024

They were very professional. Everything they said they would do, they did. Even when something unexpected happened, they handled it very professionally. We were very, unexpectedl More

by margiehoward1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaiti Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aiden Drury. Very good person to deal with.
Aug 23, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team, Margie. We're glad to hear we delivered such a great experience!

August 19, 2024

Always polite and knowledgeable also the waiting area is always clean with water and snacks nice place to do business with More

by swopejacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Carlisle Cadillac Buick GMC responded

Jacob, Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 18, 2024

We made our appointment for service and got the service set up rather quickly. They told us what the problem was and waited for our approval prior to fixing it. Would highly recommend CCB for quality car More

by Shaffermd42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 14, 2024

2 engine check lite come on in 60 days. Waiting over week still no part. Warranty about ready to run out. Got quoted price of $300.00 now saying $ 331. And they take care of labor. Auto zon More

by lpeters2265
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Gomez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, The Carlisle Cadillac Buick GMC Team

August 14, 2024

We have been customers of CCB since 2002. During that time we would say that service has been very good and at times exceptional. With that said we plan to continue our relationship with you More

by raberd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaiti Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 13, 2024

Even when I have a vehicle that I purchased elsewhere, I have always received great service from a courteous staff-thanks Michael . More

by pslee1009
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Aug 13, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you! Michael and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Carlisle Cadillac Buick GMC.

August 13, 2024

Great! Made a bad situation less stressful. Kaiti was amazing & drove me home. Thank you. More

by tinathompson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaiti Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Tina, and we look forward to working with you again.

August 07, 2024

Always make your service appointment a pleasure. They give you great reminders and emails on your service date and time. Nice clean facility with ample waiting room. More

by robertsunday1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you, Robert, for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

July 15, 2024

awesome parts department Tom went above and beyond to find us parts!!!! I would recommend this parts Department for any gm cars. More

by scorp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 12, 2024

This was the first visit for our new Buick and we love the car. plus the first visit was free More

by harryhdk70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Carlisle Cadillac Buick GMC responded

Harry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

2
...