Carl Hogan Toyota
Columbus , MS
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Needed new battery. After leaving dealership, discovered wrong battery had been installed(obvious size difference from original), known 'rough idle 'issue that happens After leaving dealership, discovered wrong battery had been installed(obvious size difference from original), known 'rough idle 'issue that happens after battery replacement in older Camry was not addressed, battery terminal protector was left dangling and fingerprints all over hood and fender of my white car. Returned to dealer and they acknowledged wrong battery had been installed. They had installed a 550 cold cranking amp instead of the correct 750 CCA battery. I just don't see how that big of an error could happen when it was so obvious the battery was not even close to the same size as the OEM battery! I told the technician about the rough idle also. Correct battery was installed but the paperwork was not changed to reflect the new/different battery even though I asked about it. They claimed it was changed "in the computer". Service manager then tried to explain that I needed some throttle body work/cleaning to correct the rough idle. I declined knowing it just needed to be 'reset'. I left the dealership and discovered the technician had already reset the rough idle problem,so I'm glad I declined the service managers 'suggestion' of further service work. To top it all off, they hit me with a $5 upcharge for using my credit card and they have a $5 fee for 'shop supplies'. I really don't know what 'supplies' they could use to change a battery since all that is needed is a wrench and/or a socket! I don't even trust this dealership to do my oil changes anymore. I most likely won't return to this dealership. More
They did not help us keep saying that they'll do their best. I've been out sick with diabetes type 1. So I told my wife to use my last paystubs and they acted as if . So I think that we will be moving on best. I've been out sick with diabetes type 1. So I told my wife to use my last paystubs and they acted as if . So I think that we will be moving on to a company that can help us get into a car. Because people should help people and not put them down no matter what they case is . Everyone deserves a chance were they hold up to there end of the bargain or not. You give your people a fighting chance why not those who are really struggling. Not just those who can righteously afford it the shoe fits both ways. Always needing two people names on the paperwork. Instead of one what's going on in the world today. More
Carl Hogan Toyota is this anything and trust word they knowingly sold us a car that had mechanical damage that was $6500 worth of damage it now they refused to even on a reading group give us a call back knowingly sold us a car that had mechanical damage that was $6500 worth of damage it now they refused to even on a reading group give us a call back More