Carl Burger Dodge Chrysler Jeep RAM World

The moment we called to get info on a car the service was excellent. Once we went to dealer Jesse Garcia greeted us and provided excellent customer service. No doubt I would buy a car from here again. I’m sa excellent. Once we went to dealer Jesse Garcia greeted us and provided excellent customer service. No doubt I would buy a car from here again. I’m sad I did not come last year when I bought my Jeep. I will bring my car for service here and will be my dealer of choice. Sales to finance they were all great! Thank you More

Frank went above and beyond and I appreciate his I can help you attitude. BUT you guys should be coming out to customers car instead of us going inside. Its so awkward walking the in that door and pe help you attitude. BUT you guys should be coming out to customers car instead of us going inside. Its so awkward walking the in that door and people just stare at you like your lost. More

I went to carl burger to receive a oil change /filters. .0n monday 03-09-20 went to express service to obtain service on 2016 Wrangler sport. As I eyed waiting room to wait for service I asked myself should .0n monday 03-09-20 went to express service to obtain service on 2016 Wrangler sport. As I eyed waiting room to wait for service I asked myself should I get a coffee or ask a question???. As I thought on this I representative said you have a question??? . I replied oh it can wait till the end of year 2020. So, after, a short time a gentleman came up to me - his name is : Dennis Jack Ford . Mr. Ford asked many questions ????. Further as the day progressed Mr. Ford answered my questions as I did his questions ??. He helped me feel comfortable and I developed a trust in his advise. He was extremely professional and supporting . so further , I originally came to carl burger dodge- jeep- Gmc for service and I appreciate his style and much help in making a decision that I didn't think was realistic or possible until maybe the of the year 2020. Also, further - he pointed to the possibility that after I communicated that my ex-wife is greatly in need of a adequate vehicle. So, he explained and gracious with more outstanding professional research inquired and located a vehicle that she was surprised and pleased to meet all of her needs. The only !!! well unfortunate factor in the equation is that she is relying on my financial support to accommodate her in this vehicle venture . Again, I appreciate Mr. Dennis Jack Ford support Respectfully, Michael Dennis Rias Retired Engineer San Diego Fire Service as well : VietNam veteran combat medic USN - Marines First Marine Division- Camp Pendleton - California More

Best customer service I’ve received at a dealership. They were straight to the point on my deal and got me out the door and in my new car in no time. Highly recommend!!!! were straight to the point on my deal and got me out the door and in my new car in no time. Highly recommend!!!! More

Great experience. Jesse Garcia and Mike Kaziyev were very friendly, professional, and courteous. Jesse returned my phone calls or texts very quickly. Mike was very helpful by discussing the package warrantie friendly, professional, and courteous. Jesse returned my phone calls or texts very quickly. Mike was very helpful by discussing the package warranties. I believe I chose the right coverage for my 2019 Promaster City SLT. More

Great price on a fantastic vehicle. Fair honest and upfront. Easy to understand and seem to go the extra mile to make sure I was satisfied. Would recommend to a friend. upfront. Easy to understand and seem to go the extra mile to make sure I was satisfied. Would recommend to a friend. More

I had a pretty good experience here. I was able to test drive the exact cars I was looking for and the route let me get a really good feel for the cars. Jose was great to work with, very funny. Sonny was T drive the exact cars I was looking for and the route let me get a really good feel for the cars. Jose was great to work with, very funny. Sonny was THE BEST, no joke, super personable. He made the whole process feel easy and did a great job of making sure I understood what I was getting/what I needed. Thanks guys! I'm so happy with my new car! More

Sonny went the extra mile to ensure we were completely satisfied and then went one step better and made the deal even better after we were already completely satisfied. That level of effort and profession satisfied and then went one step better and made the deal even better after we were already completely satisfied. That level of effort and professionalism is not found often especially in the automotive sales industry. He had our best interest at heart. More

Carlos was great. He was very helpful and patient with us. He assisted us through the whole process and invested a lot of time in making sure our family was comfortable. He answered all our questions and us. He assisted us through the whole process and invested a lot of time in making sure our family was comfortable. He answered all our questions and made sure we understood everything. More

Mike is an unethical and incompetent manager Mike totally messed up our financing paperwork. If not for another finance associate catching Mike's egregious error, our car would have been register Mike totally messed up our financing paperwork. If not for another finance associate catching Mike's egregious error, our car would have been registered under the wrong names! Finance is probably the most important step in a car purchase; it is the final stop to establish all the legalities of ownership and cost. The ability to establish accurate names of the registered owners is a very basic and reasonable expectation of the finance staff. An error surrounding the most basic aspect of finance such as this might be excusable if caused by someone new to the position. Mike is a manager and has been in his position for over ten years, which makes such a rookie mistake completely unacceptable and inexcusable. Moreover, when I pointed out to Mike that he messed up our paperwork, he threw an ostensible "they" under the bus by saying, "I didn't do it, they did it." When asked who "they" were, he referred to his own sales department. Adding insult to injury, he also tried to blame US, the customers, for not catching the mistake MIKE made in HIS job. First of all, Mike is a manager of finance, so he should be completely owning anything that happens in his department (good or bad). Second, that he would not only shirk responsibility but then blame his own sales department for his own error and oversight is unprofessional and shows a tremendous lack of ethics and common decency. Third, that he blamed the customer for an error in the paperwork for which HE is responsible for generating further demonstrates his lack of ethics and decency. We have purchased a new car every year for the last three years from Carl Burger, but no more. Mike has cost Carl Burger a former life-long customer. Since Carl Burger has placed an unethical narcissist like Mike in such an important position, we will never return to this dealership. Such inappropriate staffing is reflective of the tone at the top in a company, and as such, we will find another dealership to support. More