Carl Burger Dodge Chrysler Jeep RAM World

Dear Dealer Rater, I would like to share my experience Dear Dealer Rater, I would like to share my experience in purchasing my vehicle with your dealership. I visited several Chrysler dealerships in the Dear Dealer Rater, I would like to share my experience in purchasing my vehicle with your dealership. I visited several Chrysler dealerships in the county prior to coming to the La Mesa location. At the CV location we felt extremely pressured to “like” this or that car. We even felt we were doing something bad to them by their reaction when we said we would like to check out other dealers. I had communicated to the salesmen that I was tired and in pain from a recent automobile accident and didn’t have the strength to continue car shopping. I became so frustrated that I decided I would take my 15K cash and invest with Toyota. My husband suggested we should give the La Mesa location a shot since we had purchased our first 300 in 2005 and didn’t encounter any problems. So there we go, off to your Dealership and like I mentioned before I was tired, in pain and hungry. I feared feeling harassed and pressured by salesman telling me what they think I wanted to hear just so they can have my business. As soon as we walked in we met a young salesman by the name Sunny. He was professional, genuine and personable. We immediately knew we were going to give that particular employee our business. He helped me decide between the Challenger and the 300, as I was struggling with which car I liked best. He told me to drive them both to decipher which was a better fit for me, my family and how it drove for me on the highway since I do a lot of commuting. I did as he suggested and I immediately I knew the 300 was my fit. We quickly found the 300 I wanted to purchase so we sat down with Sunny and A finance person, I forget his name. We told him we have 15K and would like to finance no more then 7 – 9K. He proposed a ridiculous price and monthly payment. We informed him it was unreasonable and could he either lower the price of the car or adjust the monthly payment. He told us that since we didn’t have the 15K with us he was unable to modify his initial proposal. He even told us that no dealer would ever allow a car off the property without the 15K having been provided first. When we bought our 300 back in 2005 we drove the car off the property without providing any down payment. My husband brought in a check to the dealership of 35K a week later for our purchase, so we knew that was not a true statement. My husband and I are professionals and have purchased many cars and have never felt as unimportant to a merchant as we felt that very day. We had 15K cash to put as a down payment and we were treated as if that amount of money comes along every day all day. We were provided no options whatsoever. My husband and I joked about it on our way home we couldn’t believe he let us walk out with 15K cash, providing zero options. In spite of our experience with finance we both decided we would return back to that same dealership and give Sunny our business. He deserved it. Had it not been for Sunny’s pleasant and warm attention to us we would have left for good and purchased a Toyota. I communicated my concerns and disbelief to Sunny the very next day. I told him that as much as I disliked the dialogue with finance that we wished to return and give him our business he assured me that we would deal directly with him throughout the entire process of purchasing my vehicle. He was very apologetic and had nice words to say about finance as service recovery. Sunny’s efforts continued to impress us and were adamant we were going to purchase a car for him even if it took weeks for us to find that perfect car. We sat down with Sunny. When it came to the financial conversation to seal the deal on the 300 the same car as the week prior we were able to come up with a good deal and purchased the same car we had attempted to purchase a week prior with a significantly lower monthly payment and the process was smooth and professional. Sunny is definitely an asset to your company. I will refer my family and friends to him and him only if they’re in the market to purchase a vehicle. He was a delight to work with his conversations were professional and personable. I felt he genuinely cared about us. He made our experience at your dealership wonderful. Thank you, More

I highly reccomend Carl Burger Dodge and Sonny Kareem. I I highly reccomend Carl Burger Dodge and Sonny Kareem. I went to Carl Burger Dodge looking for a van. As soon as we pulled into the lot I was greeted I highly reccomend Carl Burger Dodge and Sonny Kareem. I went to Carl Burger Dodge looking for a van. As soon as we pulled into the lot I was greeted by a nice guy with a big smile. He was very friendly and immediately began helping me look for what I needed. Sonny worked with me on the price and helped me find the best fit for my family on my budget. I test drove several cars before I finnaly found the one that fit my needs. I was so happy with my experience and Sonnys's customer service that I sent my mother there to purchase a vehicle the next week. The process was fast and I was out of there in no time. In the future I will be returning to Carl Burger Dodge for all of my car needs. Thanks so much Sonny. More

Always very friendly and courteous. They do work very hard to win your business. I've dealt with Eric the salesman many times, he had sold me two cars already. John the assistant sales manager was very hard to win your business. I've dealt with Eric the salesman many times, he had sold me two cars already. John the assistant sales manager was very nice and professional as well. More

I was looking to by a car for my teenage daughter and was trying to find a newer used car with low miles at a fair price and was having a hard time. I had visited several dealers and was starting to get disc trying to find a newer used car with low miles at a fair price and was having a hard time. I had visited several dealers and was starting to get discouraged. Then I saw an advertisement on the autotrader for Carl Burger's listing some sale prices which seemed to good to be true. I then sent a request for information on the vehicles to Eric Cermeno in the Internet and Fleet Sales department. He responded promptly and provided me with the information I requested along with price quotes for the vehicles I was interested in. The prices were so good I immediately called to make an appointment. I had a a pretty good down payment but still needed to apply for a loan. I've had some credit issues in the past and was expecting to pay a very high interest rate and thought I might possibly be denied. To my surprise not only was able to get me pre-approved, but the interest rate was half what I was expecting. My daughter and I went to the dealership and met with Eric. He had the vehicles ready and waiting for us to drive. The environment was totally kicked back, no high pressure tactics or b.s. with pricing. Just straight forward fair and honest pricing. Not only did I get the car I wanted for my daughter, but I was able to get it loaded with options at a price much lower than the market value listed at all the car research websites. This was my first time at Carl burger but it won't be the last. Next, year I'm planning to by myself a new vehicle and this is where I'll be buying it. If you are looking to buy a Dodge, Chrysler, or Jeep, do yourself a favor; call Eric Cermeno in the Internet and Fleet sales department at Carl Burger. You won't regret it. Sincerely, Rob Noel More

Been having so much fun in the new Jeep that I almost forgot to thank Sonny! While on vacation, I found(online) a Jeep at Carl Burger’s that was exactly like the one we were going to order from our local forgot to thank Sonny! While on vacation, I found(online) a Jeep at Carl Burger’s that was exactly like the one we were going to order from our local dealer(750 miles north). My wife and I stopped in to take a look at it and met Sonny. He answered all our questions with a smile and in no time felt more like a friend then someone we just met. I highly recommend this dealership and ask for Sonny when you come in! You’ll be glad you did! More

Very professional and friendly. Eric was easy to speak with and gave detailed information for the questions I needed answered. It was easy experience dealing with him via email and over the phone. Bennett with and gave detailed information for the questions I needed answered. It was easy experience dealing with him via email and over the phone. Bennett kept the finance simple and easy to understand. Overall great painless experience, would recommend this dealship and hope to work with them again. More

Sam was fantastic to work with. He was efficient, and made the whole transaction smooth. We were very pleased with the entire process. We will definately purchase our next car from this dealership! made the whole transaction smooth. We were very pleased with the entire process. We will definately purchase our next car from this dealership! More

The initial encounter was some what strained but the final outcome was far more than I expected. it seemed the dealership was just so busy when I arrived. the folks were friendly and they did appear to final outcome was far more than I expected. it seemed the dealership was just so busy when I arrived. the folks were friendly and they did appear to be experts in their fields. My beautiful lil Convertible navy blue PT cruiser was GORGEOUS when i picked her up. I can tell my precious car was in good hands. Yes I wwill recommed this service department. I am seriously considering purchasing my next car from this dealership... I just need for the sales to be as nice and cooperative as the service department. Thank you Sean. More

I have purchased mulitiple vehicles, each vehicle taking me 5+ hours to get it sold to me. This experience was the first time i have not needed to wait very long for an answer. Sonny was extremely friendly me 5+ hours to get it sold to me. This experience was the first time i have not needed to wait very long for an answer. Sonny was extremely friendly from my first call to the dealership for inquiries all the way to driving off with a new vehicle. His courteous, friendly, and professional work ethic got me in and out of the dealership in 2 hours. I was shocked at how quick it took. He made sure i was alright though out the visit offering water, a seat, and he took my pickiness and difficulty deciding my options and worked with me to decide quick and easy explaining each feature whether it be useful based on what i needed the vehicle for. I live 4 hours away from this dealership and did not want to have my time wasted for nothing. so for him to be able to get me in and out with what i want made me a very satisfied person. i'm extremely pleased with the dealership. thanks again sonny. More

Robert was very honest and understood our needs and finiacial situation, He worked with us to get us into the SUV that we loved and helped us understand all the details of the deal. finiacial situation, He worked with us to get us into the SUV that we loved and helped us understand all the details of the deal. More