Carl Burger Dodge Chrysler Jeep RAM World

Great Customer Service I usually lease my cars but this time I thought I would purchase a car instead. I was not quite familiar with the process, however Sam made everything I usually lease my cars but this time I thought I would purchase a car instead. I was not quite familiar with the process, however Sam made everything so simple and easy and found me an awesome deal. I am really lucky to have worked with such a kind and caring salesman. Sam made me feel very comfortable, and I was able to freely tell him exactly what I wanted and he was able to find it for me right away. Quick service, kind and friendly demeanor, and might I add how handsome he is! Really enjoyable experience I am referring Sam to everyone I know looking to purchase their next car. More

Service with David Garcia David has been my advisor now for several years, always honest and dependable, easy to work with. Thanks David David has been my advisor now for several years, always honest and dependable, easy to work with. Thanks David More

Amazing service I have purchased 14 cars in the wet 21 years and Carl Burger is by far the best I have dealt with. They listened to my needs and made everything work. I have purchased 14 cars in the wet 21 years and Carl Burger is by far the best I have dealt with. They listened to my needs and made everything work. I was in and out in under an hour. The service was so great my husband also bought a new vehicle from Carl Burger that same evening! My sales consultant and his Manager were absolutely amazing. I have referred everyone looking for a new vehicle to Carl Burger! More

Ram truck leasing experience Sam Potrer was cooperative, helpful and patient during my truck leasing experience. Chris Selfani made closing the deal quick and easy. Sam Potrer was cooperative, helpful and patient during my truck leasing experience. Chris Selfani made closing the deal quick and easy. More

Financing went from says everythings good, then NOT APPROVED Found a 2015 Ram Promaster 3500 EXT at Carl Burger dealership that I wanted so I emailed the Internet Dept and got a response back from Justin Hurta. Found a 2015 Ram Promaster 3500 EXT at Carl Burger dealership that I wanted so I emailed the Internet Dept and got a response back from Justin Hurta. He was pleasant to deal with so I let him run my credit over the phone to make sure everything with financing would be squared away before I drove 100+ miles each way to the dealership (I'm in Riverside County, they are in San Diego County).. So Justin runs my credit (hard inquiry on my credit score) but he says it came back looking good (I have a credit tracker and I had 719 on TransUnion and 689 on Equifax) so he tells me from what his finance guy says I should be around 4.9%-5.9% APR with 72 months which I agreed would be OK... So the next day I decide I will make the drive to Carl Burger to make the purchase of the new 2015 Ram Promaster. I talk with Justin again to schedule a time and be sure the vehicle and paperwork will be ready when I get there and Justin says yes he will get it going and to secure financing with one of there banks...Well an hour after we spoke (I was already on the road to San Diego) I get a call from Justin saying they are not getting any banks to take my loan and they have tried 2-3 banks which now shows 3 hard inquiries on my credit report now! So now my credit score dropped to 682 and 650! I'm really disappointed that this dealership dinged my credit score like this and still not able to finance me on the vehicle after supposedly everything "looked good" Justin tells me over the phone while I'm an hour into the drive down to there dealership is "the only way I can sell you this van today is if you pay CASH" ! Wow ! Went from being fully financed with little to no down payment to $40,000 paying for vehicle in full. If anything I guess I should be grateful they called and told me this before I walked into the dealership. I STILL WANT THE VEHICLE but now my credit score is damaged for awhile so don't know how I'm going to be able to finance. I wish Carl Burger would have at least had given me some kind of financing options like $10,000 down which I could have done but no they simply said no bank wants to touch me... More

Great Service David Garcia did a great job in communicating care and timely service in the repair and ordering of replacement parts for my van. He also called to David Garcia did a great job in communicating care and timely service in the repair and ordering of replacement parts for my van. He also called to keep me updated on all progress. More

great!!!! Got my Jeep renegade thanks to troy and his Team thanks!!!! Great customer service, super kid friendly and just a g r eat experience. Thanks again. Got my Jeep renegade thanks to troy and his Team thanks!!!! Great customer service, super kid friendly and just a g r eat experience. Thanks again. More

Best experience ever ! ! This dealership is amazing but only because of the Javier and Sonny! They are both very friendly compared to the other dealerships I went to in the ! This dealership is amazing but only because of the Javier and Sonny! They are both very friendly compared to the other dealerships I went to in the San Diego area. They actually cared about doing everything they could possible to help me get my dream jeep. They took the time to answer to all my questions. They both gave me the best deal out there that I could find . I can't thank them enough for helping me And so happy to have worked with them . Bennett in the financing department is super nice and understanding as well. Thanks again, Mabel ! More

thank you He Knows his job well, like to help his customers,ask for him to help you , also i would like to say thank you Humberto He Knows his job well, like to help his customers,ask for him to help you , also i would like to say thank you Humberto More

Great Service Went in for an express oil change 5/9/15. Vanessa Bennet and the other members of the team were friendly and efficient. My oil change was quick and th Went in for an express oil change 5/9/15. Vanessa Bennet and the other members of the team were friendly and efficient. My oil change was quick and they told me how I could save money by purchasing an oil change package, which I did. Additionally on inspection they found I needed a new air filter so that was replaced as well. More