Carl Burger Dodge Chrysler Jeep RAM World

Customer Service Priscilla Montano was exceptional. She was professional, efficient, and most of all gave me her undivided attention. I appreciated her friendliness Priscilla Montano was exceptional. She was professional, efficient, and most of all gave me her undivided attention. I appreciated her friendliness and her ability. I will return. More

Schedule issue I have had my Caravan serviced here for quite some time. This time it was for a recall issue with the ignition. I had an appointment at 9 on Tues, I have had my Caravan serviced here for quite some time. This time it was for a recall issue with the ignition. I had an appointment at 9 on Tues, was told when I checked in that it would be all day and "possibly not ready until morning." Received a call abut 4 that it was to be on the top of the list for morning (which sounds to me like it was not even looked at that time). I asked if would be mid morning and he said he hoped so..... Finally had it back by about 4 on Wed. I called about 11 and was told should be ready between 3 and 4.......Ireally don't know but suspect that again they had not even started - ?? probably a 2 hour or so job?? I was extremely disappointed in this situation. If I had known, I would have done things a bit different and done some errands on Mon that I planned for Wed. If they could not reasonably get to it on Tues, then why not say so and reschedule or adjust schedule. I could have brought the car back on Wed (or whenever). I am appreciative of having shuttle service and the service, just not so pleased with the timing situation. More

New Car Purchase The minute my wife and arrived at the dealership we were given the red carpet treatment. My Saleperson Dennis Jack Ford, went above and beyond in assi The minute my wife and arrived at the dealership we were given the red carpet treatment. My Saleperson Dennis Jack Ford, went above and beyond in assisting me with my new purchase of a 2015 Dodge Challenger. This has been my dream car since 2009, and I'm so pleased I waited and did the purchase with Carl Burger Dodge. I've told my neighbors if you want a good deal on a car head to Carl Berger Dodge. This has been a wonderful retirement gift from God and I'm really blessed to enjoy His gift to me. Agape, Darian C. Woodruff Sr. More

New Car Humberto Perez at Carl Burger was the perfect person for assisting us with the purchase of 2 new Jeep vehicles. We had decided we would buy but Humbe Humberto Perez at Carl Burger was the perfect person for assisting us with the purchase of 2 new Jeep vehicles. We had decided we would buy but Humberto made it a better experience by not being to pushy or harassing us into something we did not want. He respected our choices in vehicles and facilitated our driving away in the cars that we wanted. My daughter and I will recommend Humberto Perez to our friends and family who become interested in buying. More

David Garcia is the BEST Service Advisor! I had to bring three of my vehicles in for service in one day. My Daughter's 2011 Dodge Nitro Detonator for a failed battery-done and out the door; m I had to bring three of my vehicles in for service in one day. My Daughter's 2011 Dodge Nitro Detonator for a failed battery-done and out the door; my Wife's 2009 Dodge Challenger SRT8 for a failed battery-done and out the door; and my 2007 Chrysler 300 SRT8 to have the front bumper replaced. All of the work done expediently, correctly and economically priced. Mr. Garcia provides intuitively correct estimates, provides status updates and you leave his service desk with a smile on your face. The professional mechanics and technicians perform outstanding quality work. You have no questions driving down the road as to the vehicles performance capabilities. I have no qualms about purchasing another vehicle here or continuing to have them serviced here also. This is due in a huge part to the likes of the staff there, especially Mr. David Garcia. More

Great customer service! I can't even begin to thank the people at Carl Burger Dodge. I went in there to inquire about a 2015 charger, and next thing I know I'm sitting down b I can't even begin to thank the people at Carl Burger Dodge. I went in there to inquire about a 2015 charger, and next thing I know I'm sitting down buying a new car. They were so knowledgeable, helpful, and most of all friendly. Christian was the guy who gained my business, and he was for sure one of the best. I work in retail management and I would kill for an employee like him. Bennett was the guy who did all my paperwork, and he was very thorough and knew what he was doing. I didn't fill like he was rushing me, and explained everything I signed! I didn't get to work with all of your team, but from working with these two guys I can tell you have a great staff. Thanks Carl Burger. More

2015 Jeep Renegade Joe was very friendly and accommodating. Did not feel pressured by him at all even with two test drives. Was able to answer all my questions. Overall, Joe was very friendly and accommodating. Did not feel pressured by him at all even with two test drives. Was able to answer all my questions. Overall, excellent customer service and helpful staff. I would recommend him to friends. More

not quite satisfied with service We purchased a 2012 Chrysler and my grandson did most of the test driving and dealing with the salesman, Mr. Salvador Lara. He was very polite, profe We purchased a 2012 Chrysler and my grandson did most of the test driving and dealing with the salesman, Mr. Salvador Lara. He was very polite, professional and knowledgeable. I was just curious why when asked, he didn't agree to align the tires when told that the car pulled to the right and needed an alignment. I realize that is pricey; but not for a dealership. Second the car was on empty and again when this was mentioned to Mr. Lara he would not even put a couple of gallons of gas into the car to assure my grandson would get to a gas station. The car was not an 'as is' sale there are warranties etc so why the lack of customer satisfaction? I was very upset as they had to have their money asap but to xxxx with whether the client/customer had enough gas to even get the car off the lot!!! I WAS VERY DISAPPOINTED WITH THE LACK OF SERVICE. I am due to trade my own Jeep in but am not going to visit your dealership at this rate. Also,Mr. Lara is not listed among your employees although he said he has been there several months??????? More

Outstanding service!!! Mr Andre Broutin was fantastic during the recent service experience. He was very congenial. He kept me up to date on the progress of the service twice Mr Andre Broutin was fantastic during the recent service experience. He was very congenial. He kept me up to date on the progress of the service twice daily; He made this whole thing as painless as possible. I will return. More

Patient Sales People Was greeted by a sales person as soon as I got to the dealership. He was very helpful and patient with me. Wissam was able to answer all my questions Was greeted by a sales person as soon as I got to the dealership. He was very helpful and patient with me. Wissam was able to answer all my questions regarding the cars I was interested in and made the buying process go by faster. It was also very smooth in the finance department. Mike was able to explain all my options in regards to warranties. It was obvious he wanted me to make an informed decision. Overall, it was a great experience. I wouldn't hesitate to buy another car at this Carl Burger's dealership. More