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51 Reviews of Carl Black Chevrolet - Service Center
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May 03, 2019
Great care of my Chevy Cruze Quick, accurate assessment of what maintenance was needed for my 2012 Chevy Cruz. I was advised of all costs ahead of time and provided with options. Quick, accurate assessment of what maintenance was needed for my 2012 Chevy Cruz. I was advised of all costs ahead of time and provided with options. I appreciated the courtesy and respect given by the full team —Chris, Terry, and everyone else. More
by ChevyOwnerInKentucky
Verified CustomerEmployees Worked With
Chris in service dept., Terry Maddox
May 02, 2019
No Problems here I have given Carl Black 5 stars because they are efficient and if they find something wrong with your vehicle that you didn't know about they will dis I have given Carl Black 5 stars because they are efficient and if they find something wrong with your vehicle that you didn't know about they will discuss it with you up front to see if you want to take care of it at that visit.Carl Black is very prompt and you don't have to stay all day waiting.Wednesday May 1,2019 my car was finished before I could nod of in the waiting area!.Zachary is very friendly and has you waiting to go almost as soon as he comes and gets you..Anything else that he reccomends,he does..I dont think I would go to another dealer unless it was an absolute emergency.KUDO'S TO CARL BLACK CHEVROLET!! More
by GKENO1
Employees Worked With
Zachery is the only one I know by name.
April 26, 2019
Satisfied This was my first time working with Shawn Carter and by far my best experience I’ve had a Carl Black. Made the process easy and worked within my sched This was my first time working with Shawn Carter and by far my best experience I’ve had a Carl Black. Made the process easy and worked within my schedule. Very prompt. More
by WHardin
Employees Worked With
Shawn Carter
April 25, 2019
Unsatisfied I have taken my car here twice. Each time after I picked it up there were additional issues with my car that were not there when I brought it in. Not I have taken my car here twice. Each time after I picked it up there were additional issues with my car that were not there when I brought it in. Not sure if I will return. More
by Dbeah
Employees Worked With
Chris
April 25, 2019
Good dealership People that greeted me when I got there were kind, service done quickly and was called when it was done , the gentleman that took care of my appointme People that greeted me when I got there were kind, service done quickly and was called when it was done , the gentleman that took care of my appointment was great. More
by Jimmy64
Employees Worked With
Don’t remember guys name, sorry
April 19, 2019
Worst experience ever Over the weekend I got a car accident. I had it towed to Carl Black Chevrolet to get repairs done. After the mechanics did their diagnostic I found ou Over the weekend I got a car accident. I had it towed to Carl Black Chevrolet to get repairs done. After the mechanics did their diagnostic I found out my bills and be about $5,000. I called my insurance to file a claim, but Carl Black refused to sign off that the accident caused the damages to my vehicle. After had my vehicle towed to another shop, the other mechanics told me that not only did Carl Black take my engine apart to look at it they didn't put any of the parts back in place and drove it to the front of a lot. when I asked them why they risk damaging my engine further they just shrugged their shoulders and said they would have charged me if they put it back together. Don't ever go to Carl Black Chevrolet More
by John316
Employees Worked With
Zach Poole
April 18, 2019
Time wasting Had a collision with road debris that caused damage to secondary radiator in Volt. This led to electrical system problems. They had the car for over Had a collision with road debris that caused damage to secondary radiator in Volt. This led to electrical system problems. They had the car for over 9 weeks trying to get it repaired. Each time they replaced a component it would trigger a different problem that something else needed to be replaced. That is not the problem. The main problem was that on two occasions they told me my car was ready to be picked up, but when I got there they asked another question about the car and told me it wasn't ready. More
by yoyodyn
Employees Worked With
john chavez, Linda Faye McGee
February 06, 2019
Nightmare of an experience Well to start off I scheduled an appointment 2 weeks in advance and when I got there for my appt. I was told it would not be seen for 4 days so not su Well to start off I scheduled an appointment 2 weeks in advance and when I got there for my appt. I was told it would not be seen for 4 days so not sure why I needed to schedule an appointment. They also did not have any courtesy vehicles for me to use. Next the dealership lost my keys and expected me to just go without a vehicle until they could find my keys. After telling them multiple times I was not leaving without a vehicle they finally gave me a courtesy vehicle. When they still could not find my keys after 4 days they made me a new set. I then called to schedule for them to fix my vehicle and they once again had no courtesy vehicle for me so had to continue driving my unsafe car for 2 weeks and I finally called them to let them know it was not wanting to start and getting worse etc. and they finally had a vehicle for me to use. They then fixed the vehicle and 5 days later my engine light came back on and so I took it back and they came up with multiple other problems that they never diagnosed the first time and completely missed so who knows if they even diagnosed the correct part. After all of this we are now in a dispute because I am not going to pay to fix these other parts that were missed the first time and they are expecting me to pay half towards it when it was their miss in the beginning. They obviously did not do a very thourough diagnostic inspection on my vehicle. More
by Jenn123
August 14, 2018
Great Service My husband and I have not dealt with a dealership for a while because of a really awful experience with Serra Chevrolet however both of our Chevy's ne My husband and I have not dealt with a dealership for a while because of a really awful experience with Serra Chevrolet however both of our Chevy's needed some work that could only be performed by a dealership. We were very pleasantly surprised by the service we received from Carl Black. My husband took his car in first and just kept complimenting Zach Powell and the service he provided. If my husband is giving good praises that says A LOT, he is a man of few words. My car was next and my service advisor was John Chavez, once again we received excellent service. We were pleasantly surprised by the experience we had at Carl Black Chevrolet. They had fair prices and communicated very clearly and often about what was going on with our vehicles. Great place to have your car worked on. More
by s.tate
Employees Worked With
Zach Powell, John Chavez
May 01, 2018
Awesome Customer Service! I went in for some service on my truck I bought from Carl Black Nashville about a year ago from them. I could not have had a better time with their se I went in for some service on my truck I bought from Carl Black Nashville about a year ago from them. I could not have had a better time with their service department. Zach Powell kept me up to speed on what was going on with my vehicle and it was out in a timely manner! The waiting lounge had coffee and charging stations for my laptop so I could do my work! 5/5! More
by Brittany
Employees Worked With
Zack Powell
