Carl Black Chevrolet - Service Center

Our Chevy Cruze was on a 2020 roadtrip from Mississippi to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Mich to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Michigan to Carl Black in Nashville where I knew I could let sit for a few days if needed due to any parts delay. Service center called and quoted the price to replace the clutch. Gave them him the ‘go ahead’ to proceed with the clutch replacement. Received a second phone call from service department with an update, he stated that when the radiator lines were being removed the mechanic discovered the radiator reservoir was filled with engine oil. He stated that the vehicle has a blown head gasket and it will be over $7,000 to replace the clutch and the blown head gasket (along with the complete cooling system due to oil contamination). I was abit taken back by this as the vehicle has never been overtemped. The service department stated that it is odd but still can occur. He texted me a video of the black oil in the reservoir. I advised not to proceed with any further repairs as over $7,000 in repairs is greater than the value of the car and I need to make a decision to scrap the vehicle. The service department stated scrapping the vehicle may be my decision and the mechanic that discovered the oil stated he would purchase the vehicle from me. I was perplexed with how a clutch repair had turned into a head gasket repair. I did some research and made a number of phone calls. I advised the service department I would not be selling to the mechanic and coming to pick it up with a truck and trailer and bring back to Mississippi. When I arrived at Carl Black to load up the vehicle I was given the vehicle to load on trailer disassembled and a zip lock bag of bolts and screws in the back seat along with parts. The service department stated that in order to put it back together I would be charged double labor. The vehicle was towed back to Mississippi where I began to look at. I was surprised to see when I removed the radiator line that there was no oil in the line only black oil in the reservoir. I drained the bottom of the radiator and only orange radiator fluid came out. I flushed the coolant system 3 times and ran the engine at temp. I was unable to duplicate any oil infiltration into the cooling system. It was starting to appear that the Carl Black service department is not shooting straight. I towed to a local mechanic who pressure checked the system with no findings. After the pressure check I advised to replace the clutch. Since that time I have driven the vehicle without any problem. I decided the best thing to do is call the Carl Black General Manger and detail this matter, there may be a mechanic at his dealership that is not above bar. The General Manager stated he was grateful that I called. He stated it is not the call he wants to get but an important call. He stated to send him the videos from his shop with oil in the reservoir and he would investigate. A few days passed and I received a call from a Service Manager. The Service Manager explained that he investigated the matter and they had never quoted me any blown head gasket repairs. I asked if he saw the video that his shop sent and asked why would I spend time and money to have it towed back to Mississippi after advising to proceed with the clutch repairs. He stated that he is “only a third party” on this matter. I asked to have the General Manager call me as obviously I was quoted head gasket repair costs. I also texted the GM to call me to further discuss the matter. To date I have received no call-backs from the General Manager to close the matter. I find myself now writing these reviews to provide caution to others that may consider Carl Black services. More

Horrible experience If I could give 0 stars, I would. Honestly, the worst service department I've ever had to deal with. I had to bring my Chevy Cruze in 4 separate times If I could give 0 stars, I would. Honestly, the worst service department I've ever had to deal with. I had to bring my Chevy Cruze in 4 separate times within a month because they kept incorrectly fixing issues, each time having to leave my car for 3-5 days. I'm going to spare you with all the details, but here is the worst part of the entire process. I took my car in because it had a check engine light on. They "fixed" my car and I left, on my way home the check engine light comes on again... I bring the car back in, they call me and say it's a break sensor and they should have caught it originally so they replace it. I pick up the car, take it home and now my break lights won't turn off. Never had this problem before. I took my car back in and I told them there is something wrong with the new break sensor they installed because now my break lights won't turn off. They tell me I need to leave it with them yet again. They call me and say it's not the break sensor's fault, it's my breaks causing the break lights not to turn off. They say I need all new breaks and rotors and charge me $700+ to fix the issue. I get the car back home, and my break lights still won't turn off. I take the car BACK and they once again tell me I need to leave it with them. 5 days later they call me and tell me it WAS the faulty break sensor they originally installed, and it's been replaced. So they created an issue by installing a faulty break sensor, charged me $700+ for something that didn't at all fix the issue they introduced, and only after they charge me $700+ do they magically realize it was the faulty break sensor they had originally installed that was causing the issue. I would not recommend this dealership to anyone I know, ever. More

It was OK I did not have an appointment . It’s better to make an appointment . The oil change before the last one they put regular water in my windshield wiper reservoir. When I used my wiper It’s better to make an appointment . The oil change before the last one they put regular water in my windshield wiper reservoir. When I used my wipers ice froze on the windshield. Service tech said this happens with the no freeze fluid. I’ve never had it freeze before. More