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51 Reviews of Carl Black Chevrolet - Service Center
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June 16, 2020
AWESOME NEVER MET A GENERAL MANAGER SO HELPFUL AND SO SUPPORTIVE OF ALL THE EMPLOYEES! FINALLY A GENERAL MANAGER THAT UNDERSTANDS PEOPLE!! GREAT DEALER AND E NEVER MET A GENERAL MANAGER SO HELPFUL AND SO SUPPORTIVE OF ALL THE EMPLOYEES! FINALLY A GENERAL MANAGER THAT UNDERSTANDS PEOPLE!! GREAT DEALER AND EMPLOYEES! More
by CSTRINGER0
Verified CustomerEmployees Worked With
May 17, 2020
Top notch staff from bumper to bumper. Jordan and Ahin set the bar high when it comes to customer service. Once you go Carl Black you’ll always come back. set the bar high when it comes to customer service. Once you go Carl Black you’ll always come back. More
by DIESELBOYSTUDIOS
Employees Worked With
Other Employees :
Tremayne Townsend, Jordan Howard
January 30, 2020
They got me in. Checked on me from time to time seeing if I was okay and needed anything. Very professional and knowledgeable during my visit I was okay and needed anything. Very professional and knowledgeable during my visit More
by WARREN2111
November 05, 2019
Kiante Young is the reason I recommend this dealership After driving a Nissan Leaf for 6 years I came to Carl Black Chevrolet to lease a Chevy Bolt. My husband and I were fortunate to connect with Kiante After driving a Nissan Leaf for 6 years I came to Carl Black Chevrolet to lease a Chevy Bolt. My husband and I were fortunate to connect with Kiante Young. He hadn't sold or leased a Chevy Bolt when we first met but he did a deep dive research on the car so that he could answer every question before we came back the next day. I've had the car for 1 year and discovered yesterday that the charger cord wasn't working properly. I left two messages with the service department. When I didn't get a return call, I called Kiante. He was on it! I was at the dealership 20 minutes later and within another 20-30 minutes I was back on the road with a new charger cord. He is professional, kind and even remembered who I was after a year. I've never had such a great experience with a Car Sales Professional. Carl Black Chevrolet will have my business as long as he's there. More
by pat
Employees Worked With
Other Employees :
Zac in the service department was also very helpful when I got there.
June 07, 2019
Awesome. Will not go any where else for service now. Great people. Shout out to Zack. Thank you Carl Black Chevrolet. The shuttle service was such a great expe Will not go any where else for service now. Great people. Shout out to Zack. Thank you Carl Black Chevrolet. The shuttle service was such a great experience too. More
by Happy bull Dawg
Employees Worked With
Zachary Powell
June 06, 2019
Horrible experience If I could give 0 stars, I would. Honestly, the worst service department I've ever had to deal with. I had to bring my Chevy Cruze in 4 separate times If I could give 0 stars, I would. Honestly, the worst service department I've ever had to deal with. I had to bring my Chevy Cruze in 4 separate times within a month because they kept incorrectly fixing issues, each time having to leave my car for 3-5 days. I'm going to spare you with all the details, but here is the worst part of the entire process. I took my car in because it had a check engine light on. They "fixed" my car and I left, on my way home the check engine light comes on again... I bring the car back in, they call me and say it's a break sensor and they should have caught it originally so they replace it. I pick up the car, take it home and now my break lights won't turn off. Never had this problem before. I took my car back in and I told them there is something wrong with the new break sensor they installed because now my break lights won't turn off. They tell me I need to leave it with them yet again. They call me and say it's not the break sensor's fault, it's my breaks causing the break lights not to turn off. They say I need all new breaks and rotors and charge me $700+ to fix the issue. I get the car back home, and my break lights still won't turn off. I take the car BACK and they once again tell me I need to leave it with them. 5 days later they call me and tell me it WAS the faulty break sensor they originally installed, and it's been replaced. So they created an issue by installing a faulty break sensor, charged me $700+ for something that didn't at all fix the issue they introduced, and only after they charge me $700+ do they magically realize it was the faulty break sensor they had originally installed that was causing the issue. I would not recommend this dealership to anyone I know, ever. More
by york12
Employees Worked With
Zack
June 06, 2019
It was OK I did not have an appointment . It’s better to make an appointment . The oil change before the last one they put regular water in my windshield wiper reservoir. When I used my wiper It’s better to make an appointment . The oil change before the last one they put regular water in my windshield wiper reservoir. When I used my wipers ice froze on the windshield. Service tech said this happens with the no freeze fluid. I’ve never had it freeze before. More
by Silverado
Employees Worked With
Not sure
June 05, 2019
Told they would check battery I was told that they checked my battery and couldn’t find a reason my car wouldn’t start bc everything was fine. Well when driving after leaving tract I was told that they checked my battery and couldn’t find a reason my car wouldn’t start bc everything was fine. Well when driving after leaving traction control and engine shut down...on road. Found out it was a bad cell. They knew I was having to drive back home to another state. At least they didn’t charge me. And their communication was poor. Called multiple times in one day to see what was going on. More
by Chev123
Employees Worked With
Chris
June 05, 2019
Air was not working, , Carl black did me right Thought compressor was out, thought fuse was bad, thought everything except for what Carl black found. Thank you for taking care of me, not just my c Thought compressor was out, thought fuse was bad, thought everything except for what Carl black found. Thank you for taking care of me, not just my car More
by TROY.REDDING37
June 04, 2019
Good experience The experience I received from the employees as good and the length of time for the service was very quick. I am very satisfied. Thanks! The experience I received from the employees as good and the length of time for the service was very quick. I am very satisfied. Thanks! More
by SYLVIA.PATRICK
Employees Worked With
Chris
