Carl Black Chevrolet - Service Center

I feel so insulted after my interaction with Ahin. I purchased my 3500 Silverado 10 years ago from Carl Black and had the most amazing experience they earned my loyalty for 10 years. Today that chan I purchased my 3500 Silverado 10 years ago from Carl Black and had the most amazing experience they earned my loyalty for 10 years. Today that changed. My truck required service and when I made the appointment yesterday I asked about a loaner and they said I would have to ask when I check in. So I'm checking in and nothing is available. When I purchased my truck 10 years ago they allowed me to test drive different diesels while my original truck was getting serviced and I ended up trading it in and buying the new one. So I asked if I could speak to a sales person to see if I could test drive an SUV or other kid friendly vehicles as we need to get a 3rd vehicle. My service advisor went to ask and they said no so I asked if I could speak with them so I could explain the situation. We're hoping to buy in the next few months- but I wasn't asked any questions- I was informed by Ahin that- "it sounds like I'm trying to use them." I was so shocked that I was being accused of trying to use someone when I'm actually a customer in the process of shopping for my next car. My mom is a GM employee and I get GM family discount so I will not be buying a different brand- but I definitely will not be buying from you. I was wanting to test drive cars sir and if you wanted my business you just lost it. I am a sales rep of high end wellness equipment and I am just shocked that a sales person would treat someone this way. More

I bought a remote control for my truck and I went to be programmed and I was never attended to cordially, the customer service staff was very rude as was their manager, I would never visit Carl Black Chevr programmed and I was never attended to cordially, the customer service staff was very rude as was their manager, I would never visit Carl Black Chevrolet again on 535 Murfreesboro Pike in Nashville Tn More

Don't get me wrong, Carl Black mechanics are really good but the customer service advisors could use some skills training. Zack has a problem with providing customer service since he won't return phone call but the customer service advisors could use some skills training. Zack has a problem with providing customer service since he won't return phone calls or communicate with the customer. Then he had the nerve to say it was bad information from the customer. No, the customer gave him the information, he is the one that did not call the customer back with the new updates; like, no we don't have your car. Zach could not spend two minutes to return a call to the customer and say the car was not received from the tow truck driver. In a two hour timeframe he could not call the customer and advise the car was missing. That is not customer service, that is incompetence. More

They put me in a no win situation. I took my very old Yukon to them to see if it was worth repairing. I had been told by an independent mechanic that the engine needed replacing. I I took my very old Yukon to them to see if it was worth repairing. I had been told by an independent mechanic that the engine needed replacing. I wanted a second opinion from a dealer. A few days later they told me that they could make the repairs needed for 2k. I approved the repairs even though the vehicle is only worth maybe 6k. After making those repairs I was informed that while on a test drive they realized that the oil pressure was very low and they needed to perform an engine diagnostic for another $400.00. I approved this even though I did not understand why this was not done first. The result was that the engine needed to be replaced and that would cost 10k. They offered to reduce the initial cost of repairs if I replaced the engine. So 12k or so to repair a vehicle worth 6k. My other option was to pick up the car with what amounts to a blown engine for 2k. A phone call to the service manger resulted in a reduction to 1.2k for the repairs to a blown engine. So I picked up the car which is basically scrap metal for 1.2k today. It could be worse I suppose…….I do have a fresh tune up on a blown engine. More

Very bad I replaced my brake pads and rotors but still noise coming soon as I press the brake. They didn’t fix when i get back there. Poor service and customer service. noise coming soon as I press the brake. They didn’t fix when i get back there. Poor service and customer service. More

I have been taking my Chevy Silverado to Carl Black for serving for over a year. Each encounter is fantastic. The staff here is consistently friendly, up front about pricing, and happy to answer questions. serving for over a year. Each encounter is fantastic. The staff here is consistently friendly, up front about pricing, and happy to answer questions. Leonard recently went above and beyond for me on my last visit, helping to re-engage my tailgate after another truck backed into my fender. As silly as it might seem, the fact that my tailgate wasn't properly connecting and I wasn't able to fix it on my own was a huge stressor to me. Leonard's thoughtful precision saved the day and I feel much safer driving my vehicle. If you are looking for fast, reliable, friendly service - Carl Black is top notch! More

Horrible experience. This is my mother’s car and she has cancer and is completely stressed out now and scared to drive her own car. First repair — unskilled mechanic supposedly left a connection loose. Serv cancer and is completely stressed out now and scared to drive her own car. First repair — unskilled mechanic supposedly left a connection loose. Service rep was so cavalier about everything. Mechanic mishap could have put my mother’s life in danger on the highway. Had to demand to have it towed back to dealer and demand a loaner car. Never offered refund. After second repair, car now making a cracking noise. Should have checked out awful reviews of this dealership first. And in the midst of a global pandemic not ONE staff person in dealership worn a mask and I was there at least three different times during all the mishaps. And how can this dealership demand customers wear masks and not one staff person wears a mask. How can cam service rep and that mechanic live with themselves with how they put my mother’s life in danger? I just don’t know what to do now. Overall, they are crooks and a dangerous dealership. More

Ahin serviced my gas cap, was very quick and friendly. I didn’t have to wait around as soon as got there I was able to pull right in to get my service done didn’t have to wait around as soon as got there I was able to pull right in to get my service done More