Carl Black Chevrolet

Triston worked with us by text and phone as we lived 200 miles from the dealership. We were able to successfully negotiate the best new car price and the best trade-in value for our existing car. That is miles from the dealership. We were able to successfully negotiate the best new car price and the best trade-in value for our existing car. That is the reason we traveled such a distance to purchase our new car. More

I feel so insulted after my interaction with Ahin. I purchased my 3500 Silverado 10 years ago from Carl Black and had the most amazing experience they earned my loyalty for 10 years. Today that chan I purchased my 3500 Silverado 10 years ago from Carl Black and had the most amazing experience they earned my loyalty for 10 years. Today that changed. My truck required service and when I made the appointment yesterday I asked about a loaner and they said I would have to ask when I check in. So I'm checking in and nothing is available. When I purchased my truck 10 years ago they allowed me to test drive different diesels while my original truck was getting serviced and I ended up trading it in and buying the new one. So I asked if I could speak to a sales person to see if I could test drive an SUV or other kid friendly vehicles as we need to get a 3rd vehicle. My service advisor went to ask and they said no so I asked if I could speak with them so I could explain the situation. We're hoping to buy in the next few months- but I wasn't asked any questions- I was informed by Ahin that- "it sounds like I'm trying to use them." I was so shocked that I was being accused of trying to use someone when I'm actually a customer in the process of shopping for my next car. My mom is a GM employee and I get GM family discount so I will not be buying a different brand- but I definitely will not be buying from you. I was wanting to test drive cars sir and if you wanted my business you just lost it. I am a sales rep of high end wellness equipment and I am just shocked that a sales person would treat someone this way. More

I bought a remote control for my truck and I went to be programmed and I was never attended to cordially, the customer service staff was very rude as was their manager, I would never visit Carl Black Chevr programmed and I was never attended to cordially, the customer service staff was very rude as was their manager, I would never visit Carl Black Chevrolet again on 535 Murfreesboro Pike in Nashville Tn More

Service surpassed our expectations, leading to a great deal. Their attentiveness and dedication made sure we found exactly what we were looking for. deal. Their attentiveness and dedication made sure we found exactly what we were looking for. More

Tristan was an incredible service through this process. I was looking to buy out my lease and he made this process seamless & efficent. We all know the car dealership horror stories - this was quite the op I was looking to buy out my lease and he made this process seamless & efficent. We all know the car dealership horror stories - this was quite the opposite. It was pleasant, quick, and helpful. Tristan is very communicative, helpful & has a great head on his shoulders. More

I spoke with Kiante over the phone before coming into the showroom because I had a unique set of circumstances and didn't want to waste anyone's time if I was not a candidate for a new vehicle. Kiante set my showroom because I had a unique set of circumstances and didn't want to waste anyone's time if I was not a candidate for a new vehicle. Kiante set my mind at ease, welcomed me, listened and truly heard my story, and worked with me to explore my options. I am so pleased to say that nearly six months later, I still feel lucky to have had Kiante in my corner to assist me in my purchase of a Chevy Trax. My vehicle is a pleasure to drive and I am grateful for the exemplary customer service from every staff member I engaged with at Carl Black Chevrolet. More

Best sales person I ever met did very good for my first car. Great customer service. car. Great customer service. More

Absolutely outstanding experience with Triston Moreno! He delivered my BMW with the best attitude and professionalism I've ever encountered. I traveled all the way from Ohio, and out of all the car salesp He delivered my BMW with the best attitude and professionalism I've ever encountered. I traveled all the way from Ohio, and out of all the car salespeople I've dealt with over the years, Triston was the only one who truly impressed me. His knowledge, courtesy, and dedication to customer satisfaction are unmatched. If you're in the market for a vehicle, Triston is the guy you need to see. Five stars all the way! More

Don't get me wrong, Carl Black mechanics are really good but the customer service advisors could use some skills training. Zack has a problem with providing customer service since he won't return phone call but the customer service advisors could use some skills training. Zack has a problem with providing customer service since he won't return phone calls or communicate with the customer. Then he had the nerve to say it was bad information from the customer. No, the customer gave him the information, he is the one that did not call the customer back with the new updates; like, no we don't have your car. Zach could not spend two minutes to return a call to the customer and say the car was not received from the tow truck driver. In a two hour timeframe he could not call the customer and advise the car was missing. That is not customer service, that is incompetence. More