Carl Black Chevrolet Buick GMC - Service Center

Excellent Service Dept. I have four vehicles and I choose Carl Black as my only service department. Kyle and Sean are in tune with making sure that my vehicles are serviced p I have four vehicles and I choose Carl Black as my only service department. Kyle and Sean are in tune with making sure that my vehicles are serviced properly and on time. Thank you again for the excellent service! More

Purchase of Corvette and Solution to wheel replacement David Seldin and Raheem in finance both worked diligently to both put my deal together on my brand new corvette and solve an issue with my tire warran David Seldin and Raheem in finance both worked diligently to both put my deal together on my brand new corvette and solve an issue with my tire warranty company when I ran over a nail while out of town. David and Raheem worked hard, double checked with me and did everything they could to solve my issue as soon as possible. I went from worried relaxed because they were able to take care of me so quickly. More

Just a Saturday Stress free ! I wasn't pressured into buying a new car . If I would have I would have left . Josh was helpful ,listening to what I wanted . Stress free ! I wasn't pressured into buying a new car . If I would have I would have left . Josh was helpful ,listening to what I wanted . More

Taking way to long to fix problem. I have been to this service department 3 times with an engine light on and have yet to have it fixed. The first time I went the service associate put I have been to this service department 3 times with an engine light on and have yet to have it fixed. The first time I went the service associate put a diagnostic on it and said it was ok to drive but I would have to come back to have it fixed. I had made an appointment but that didn’t get my car in to get it repaired. I had to make another trip and I live about 25 miles away from this dealership. I made another appointment to come in and left my car for 4 days and nothing was done again. I had told them ahead of time that I needed my car back because I was going out of town. They had not even looked at it. I made another appointment and went back a third time. It was there a week and they never got the part in to fix it. I got my car back. I at least got a loaner to use both times. Now I am waiting to be seen again. I made another appointment because they now have the part. I made the appointment 1 1/2 weeks ahead of bringing it in but they now don’t have a loaner for me. I just bought this car new 8 months ago and also bought the extended warranty. Little good it is doing me. If I had to do it again I would not buy from this dealership. Very frustrated! More

drove a car in for repair had to tow it out. I was had an impact on the freeway on a road trip. I took the corvette to Carl Black as I figured the dealer would good at fixing the car. However aft I was had an impact on the freeway on a road trip. I took the corvette to Carl Black as I figured the dealer would good at fixing the car. However after the insurance company got hold of them they changed and would not back up their original statement to me about how damage had occurred. They let the insurance company say how they thought it had occurred. the insurance company took nearly 2 months to get anywhere. And are trying to deny the claim. That's what they do! however the car was driving and functioning when I brought it in. After 2 months at the lot and having the insurance expert look at it, it no longer goes into park nor will it start. I was not told this when they told me to pick it up. And I had to rush and et it towed to a home. The tow truck driver said a kid at the lot said he drove it quite a bit and it always started he had no idea what happened. When I gt to the car and it didn't start I popped the hood to see the air filter sitting on top of the engine. As I reached for the air filter the hood fell on my head. The hood hinges where fine when I drove it in but now don't work. They also don't look right, they look really old. It seemed like they were using my car as a parts car as it sat there! Things that weren't wrong with it are now wrong! it will be sitting in FL as we have to go home to WA and not sure how or when we can return! They didn't seem to care much about us after the insurance adjusters and experts came by! I would not recommend this company to my worst enemy! I would not ever do business with them again! They are rude after they feel you are of no use as in not getting insurance money! I'm horrified that they made excuses as to how my car drove in but had to be towed out. They didn't care at all! I now have a non running corvette sitting in Fl Because Carl Black did something to it after I turned it over to them. I have a feeling they are not who they claim to be. I feel totally scammed! More

Service Staff is friendly and welcoming. Have only had one bad experience. It was with a salesman and I believe he’s no longer employed there. Service departm Staff is friendly and welcoming. Have only had one bad experience. It was with a salesman and I believe he’s no longer employed there. Service department is slow/overbooked, More

Amazing Experience I came in for an oil change and drove off with the new car. I had intended to get a new car anyway. Darryl Driver, at the Service Department had me I came in for an oil change and drove off with the new car. I had intended to get a new car anyway. Darryl Driver, at the Service Department had me laughing from the jump. His banter with my son was hilarious. I was late for my appointment and he was able to squeeze me in. He gave me the information I needed and advised me accordingly. He was great. My sales agent John and Manager Hector were so attentive, knowledgeable, patient and cooperative. John had the best Hawian Shirt of the day. He should have won the award for best shirt. This experience was awesome. More

Excellent! Every time I come to Carl Black - which have not been too many - I receive excellent service. Yesterday, though, Sean Womer - Service Consultant - we Every time I come to Carl Black - which have not been too many - I receive excellent service. Yesterday, though, Sean Womer - Service Consultant - went the extra mile to ensure I received the best service ever. By clicking a couple of extra buttons that, honestly, I'm not sure other service individuals would have done, he discovered my car issues were all covered under 'extended warranty' and my out of the door cost was $0.00!!! That just does not happen! I want to comment Sean and the other service personnel that ensured 1st that I obtained a loaner vehicle and 2nd that my vehicle was repaired in record time. More