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Carl Black Chevrolet Buick GMC - Service Center
Orlando, FL
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of Carl Black Chevrolet Buick GMC - Service Center
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May 01, 2019
Tahoe repair Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong h Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong having your GM product serviced here. More
by WNG3
Verified CustomerEmployees Worked With
Corey and Jimmy
April 30, 2019
A happy customer. The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family. More
by BERNIE5477
Employees Worked With
Bryan Levitt
April 29, 2019
Battery service Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my q Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my questions and made sure each service I requested was documented. More
by KAIRSTEN721
Employees Worked With
Sean
April 29, 2019
3 Hour Oil Change I have no intention of returning to Carl Black for service let alone another purchase. The staff was unprofessional and made me feel I was bothering I have no intention of returning to Carl Black for service let alone another purchase. The staff was unprofessional and made me feel I was bothering them. I had an appointment yet still waited more than 3 hours for a simple oil change. I had two additional concerns and when mentioned them upon check in was dismissed and not addressed. More
by KMSNOW99
Employees Worked With
Don’t see name listed
April 14, 2019
Excellent Service Dept. I have four vehicles and I choose Carl Black as my only service department. Kyle and Sean are in tune with making sure that my vehicles are serviced p I have four vehicles and I choose Carl Black as my only service department. Kyle and Sean are in tune with making sure that my vehicles are serviced properly and on time. Thank you again for the excellent service! More
by ctsdi
Employees Worked With
Sean Wormer
March 13, 2019
Purchase of Corvette and Solution to wheel replacement David Seldin and Raheem in finance both worked diligently to both put my deal together on my brand new corvette and solve an issue with my tire warran David Seldin and Raheem in finance both worked diligently to both put my deal together on my brand new corvette and solve an issue with my tire warranty company when I ran over a nail while out of town. David and Raheem worked hard, double checked with me and did everything they could to solve my issue as soon as possible. I went from worried relaxed because they were able to take care of me so quickly. More
by CHRISBONE16
February 14, 2019
Just a Saturday Stress free ! I wasn't pressured into buying a new car . If I would have I would have left . Josh was helpful ,listening to what I wanted . Stress free ! I wasn't pressured into buying a new car . If I would have I would have left . Josh was helpful ,listening to what I wanted . More
by SUNKAT43
January 29, 2019
Stranded - Carl Black unwilling to help I ended up with a flat tire on my morning commute and have been sitting on the side of the road for 2 plus hours now all because Carl Black of Orlando I ended up with a flat tire on my morning commute and have been sitting on the side of the road for 2 plus hours now all because Carl Black of Orlando lost my wheel lock key 5 weeks ago during a routine oil change & tire rotation. They are unwilling to bring me a universal key, unwilling to tow my vehicle there, and roadside assistance (both OnStar & Life 360) is legally not allowed to bust the wheel lock off my tire. UPDATE: After sitting on the side of 429 south for four hours (YES, I SAID FOUR HOURS) I decided to accept the “courtesy” 25 mile tow limit from General Motors and pay out of pocket for the remaining miles to get my vehicle back to Carl Black. This was after they decided they were unable to bring me a universal key lock, unsuccessful at convincing Don Mealey Chevrolet to accept my vehicle on their behalf, AND flat out told NO when they attempted the same at Danny Len Buick. I arrived at Carl Black Chevrolet via Lake County Tow at 2:48pm. No one there could provide a reasonable explanation, but assured me they’d get the spare tire on it and all the lug-nuts replaced and provide me with a matching lug-nut key as fast as humanly possible. I had already purchased a replacement 285/45/22 tire elsewhere (at this point, I’d lost all confidence in CB GMC). I needed to get there no later than 4:30 (9 minute drive time from Carl Black) to have the tire replaced TODAY. I relayed this to the service department and stressed the importance. At 4:32pm, they STILL had not finished with my car. At 5:02pm the service advisor walked over to hand me my keys. He was very apologetic, but unfortunately I was beyond frustrated and every word he uttered fell on deaf ears. I am flabbergasted at their lack of customer service skills and their inability to problem solve. We have purchased SIX vehicles from Carl Black over the last 4 years and have always been gracious, thus remaining loyal customers. But. All. That. Changed. Today. If you’re in the market for a new vehicle, consider yourself warned. Sincerely, Disappointed Consumer More
by LoyalCustomerNoMore
Employees Worked With
Service Manager Kyle, Anthony Little
November 30, 2018
Taking way to long to fix problem. I have been to this service department 3 times with an engine light on and have yet to have it fixed. The first time I went the service associate put I have been to this service department 3 times with an engine light on and have yet to have it fixed. The first time I went the service associate put a diagnostic on it and said it was ok to drive but I would have to come back to have it fixed. I had made an appointment but that didn’t get my car in to get it repaired. I had to make another trip and I live about 25 miles away from this dealership. I made another appointment to come in and left my car for 4 days and nothing was done again. I had told them ahead of time that I needed my car back because I was going out of town. They had not even looked at it. I made another appointment and went back a third time. It was there a week and they never got the part in to fix it. I got my car back. I at least got a loaner to use both times. Now I am waiting to be seen again. I made another appointment because they now have the part. I made the appointment 1 1/2 weeks ahead of bringing it in but they now don’t have a loaner for me. I just bought this car new 8 months ago and also bought the extended warranty. Little good it is doing me. If I had to do it again I would not buy from this dealership. Very frustrated! More
by Reedy
Employees Worked With
Sean Womer has been friendly but the service dept is run inefficiently.
October 31, 2018
Tried to fight me,and over charged Run from this place. They charged me $1,100 for changing a break line. After I told the manager that is insane he said we don't need your business. (I Run from this place. They charged me $1,100 for changing a break line. After I told the manager that is insane he said we don't need your business. (I spent 10k in parts, and service in the last 8 months at this dealership) After leaving dealerships my intercooler pipe kept blowing off. I called the dealership from the side of the road. They told me to come back to the dealership. I returned to the dealership were I was approached by a lot porter. Saying " Do we have a have a problem?"trying to physically fight. More
by Cloiselle86
Employees Worked With
Two Service managers
