Carl Black Chevrolet Buick GMC - Service Center

Overcharged without approval I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the re I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the required services exceeded this amount. I later received a text with a quote that I found very overpriced, so I opted not to service my vehicle at this time. All of the communications for my car came through text which I found rather unprofessional, so I attempted to reach out by phone. I called the employee, Darryl, twice throughout the day with no response, and then called the dealership directly where I was told that he was unavailable and would reach out to me. Finally, with about 30 minutes until closing I decided to just go pick up my car because I had not heard back at all. When I arrived to pick up my vehicle, I was told the charges were $198, nearly double the approved amount. When I addressed this with the employee, he told me "I don't know what is going on in your personal life, but I can give you a 10% discount. You look like you need it". This was very unprofessional, rude and uncalled for. Ultimately, I was able to get my vehicle serviced at the Midas across the street for a third of the price and MUCH better customer service. More

Not very invested in their customers I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days f I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days fix. Once I was able to get a rental car they said I couldn’t go over 100miles a day in it (I need to for work) they said there was no way around this and we agreed they would have my car ready by Monday night and I would make arrangements to have the day off work to prevent too many miles. They would call me later that day with an update. No call thursday, no call Friday. I finally reached out they said they would call me back sat morning. No call sat, closed Sunday. No call Tuesday until 5:30pm to say it was ready and I have 24hrs to pick it up before I get charged for rental. I work all day and can’t pick it up until Thursday. More

A happy customer. The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family. More

Battery service Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my q Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my questions and made sure each service I requested was documented. More