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Carl Black Chevrolet Buick GMC - Service Center
Orlando, FL
64 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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64 Reviews of Carl Black Chevrolet Buick GMC - Service Center
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August 27, 2019
Poorly Organized Service Department I called to see if this GM dealership could perform a recall service on my Cadillac ATS, also a GM car. Seems reasonable. The service department em I called to see if this GM dealership could perform a recall service on my Cadillac ATS, also a GM car. Seems reasonable. The service department employee on the phone told me they could complete the job. They even said they went to check with the shop since they weren't sure if the job could be performed there, and that they were told that it could be done. An appointment was scheduled to perform the job with no uncertainty as to why I was coming. The make and model of my car, as well as the exact recall service I would be there for was read back to me over the phone when I made my appointment. I showed up for my appointment, walked up to the desk, and the person who I went to check in with didn't even know what I was there for. I told them and everyone at the service counter just looked at me and said that they can't do that service at their location. My appointment was in their computer, which I had called ahead to check the morning of my appointment. So, I essentially just drove through morning traffic to get there, after having to adjust my work hours to fit in the trip to the service center, only to be told that the service that I was explicitly told they could perform could not be performed and that I'd have to go to the nearest Cadillac dealership, nearly 40 minutes away. This service experience was atrocious. I'm sure they're not normally this bad, but if you have anything more complex than standard maintenance, don't bother with them. They can't even get their stories straight on what a customer is there for and if they can do it. More
by Dan
Employees Worked With
I did not get anyone's name. Just check who was at the service counter at 8am on August 27th
July 10, 2019
No customer service Don’t go here they had a service advisor name Sean they fired for not following through with customers they moved me to one called Zach that was suppo Don’t go here they had a service advisor name Sean they fired for not following through with customers they moved me to one called Zach that was supposedly a lot better he does not call back when promised they’ve had my truck for 2 1/2 weeks it is not been fixed this is a lousy dealer do not go here for service do not go here for sales if I could give them less than one star I would More
by Mike9243
Employees Worked With
Zach, Shawn
May 29, 2019
New car The Sales representative was very understanding to my time and questions. Ben helped with how the car operates and the features of the car. This is t The Sales representative was very understanding to my time and questions. Ben helped with how the car operates and the features of the car. This is the third car from Carl Black and the whole team we’re very friendly and let me take my time. Thank You More
by SORRENTINODAVE
Verified CustomerMay 06, 2019
Overcharged without approval I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the re I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the required services exceeded this amount. I later received a text with a quote that I found very overpriced, so I opted not to service my vehicle at this time. All of the communications for my car came through text which I found rather unprofessional, so I attempted to reach out by phone. I called the employee, Darryl, twice throughout the day with no response, and then called the dealership directly where I was told that he was unavailable and would reach out to me. Finally, with about 30 minutes until closing I decided to just go pick up my car because I had not heard back at all. When I arrived to pick up my vehicle, I was told the charges were $198, nearly double the approved amount. When I addressed this with the employee, he told me "I don't know what is going on in your personal life, but I can give you a 10% discount. You look like you need it". This was very unprofessional, rude and uncalled for. Ultimately, I was able to get my vehicle serviced at the Midas across the street for a third of the price and MUCH better customer service. More
by Heather P
Employees Worked With
Darryl Driver
May 05, 2019
Great service Sean was great! He welcomed me into the service area and checked me in for my pool change. And promptly called when my car was ready. Sean was great! He welcomed me into the service area and checked me in for my pool change. And promptly called when my car was ready. More
by EDWANNA
Employees Worked With
Sea
May 03, 2019
Good services Excellent customer services. Was very happy with the help with Mr. Raheim Brown, Ali Mahmoud and Mr. Hector Jimenez. They help us find the car that w Excellent customer services. Was very happy with the help with Mr. Raheim Brown, Ali Mahmoud and Mr. Hector Jimenez. They help us find the car that we wanted and price of my new 2019 GMC Sierra. More
by ARNYANDMY
May 01, 2019
Not very invested in their customers I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days f I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days fix. Once I was able to get a rental car they said I couldn’t go over 100miles a day in it (I need to for work) they said there was no way around this and we agreed they would have my car ready by Monday night and I would make arrangements to have the day off work to prevent too many miles. They would call me later that day with an update. No call thursday, no call Friday. I finally reached out they said they would call me back sat morning. No call sat, closed Sunday. No call Tuesday until 5:30pm to say it was ready and I have 24hrs to pick it up before I get charged for rental. I work all day and can’t pick it up until Thursday. More
by WNG3
Employees Worked With
Sean
May 01, 2019
Tahoe repair Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong h Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong having your GM product serviced here. More
by WNG3
Employees Worked With
Corey and Jimmy
April 30, 2019
A happy customer. The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family. More
by BERNIE5477
Employees Worked With
Bryan Levitt
April 29, 2019
Battery service Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my q Sean was friendly and professional and kept in consistent communication with me regarding the progress of my car service. He also answered all of my questions and made sure each service I requested was documented. More
by KAIRSTEN721
Employees Worked With
Sean
