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Carl Black Chevrolet Buick GMC - Service Center

Orlando, FL

2.7
63 Reviews

63 Reviews of Carl Black Chevrolet Buick GMC - Service Center

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February 06, 2022

My family always uses CBO. We’ve always received excellent service. I recently had my second personal experience with their service department. Sean Womer was personable, professional, and truly c More

by kimggdsmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Womer
December 21, 2021

My truck is 2 years old with 30,000 miles and there were several warranty issues. When I arrived, they told me I would have to leave my truck for 3 to 4 days and they did not tell me this when I scheduled More

by Jay
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Liberatore
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2021

Terrible service dept . Dropped of truck with instructions that I think the bcm is bad . No marker lights working on the left side... $372 later still not working .. turned out it was a fuse .. o More

by cread1orl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Womer
July 04, 2021

I am a verified customer ::: I’ve purchased a 2021 Chevy just in April and I’ve been to the service Dept. 3 times and every time has been a disappointment. The lack of communication is horrible, barely any More

by Gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey Shelton
April 20, 2021

I left my car at Carl Black for a recall and the change of the brake fluid, James attended me and told me that it would be ready in 3 to 4 hours, I left it at 8 in the morning and I had to return to Carl B More

by Holger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
james
February 11, 2021

I bought a 2021 GMC Arcadia which am very happy with.the young salesman who sold us the vehicle was on his day off and some one from your staff called him and he called me back right away.I was helped by a More

by BENCARD626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Araf Muhammad
January 11, 2021

Call Black is awesome everyone was very nice to me show me a pretty nice truck that kept me under my budget and I will definitely recommend Carl Black to friends and family More

by POOHCOX007
Recommend Dealer
Yes
Employees Worked With
December 31, 2020

I received horrible customer service at the service department. They failed to update me on my vehicle and gave me no time frame on when it would be fixed. The soonest appointment that could be made wa More

by K_P
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle, Karim
December 17, 2020

Disorganized mess and a complete waste of my day, almost 8 hours in something that was supposed to be done with in a few minutes. More

by B
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Hanes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs, Bryan Levitt
November 20, 2020

Service department is phenomenal. Always quick and friendly. Karen is great. They always keep me updated on the status of my vehicle. Send me video inspections. More

by Kevhepl H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Brown, Bryan Levitt, David Judovits
2
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