Carl Black Chevrolet Buick GMC - Service Center

BUYER BEWARE SOLD US A CAR WITH MOLD!!! WE recently purchased a used vehicle from Carl Black Kennesaw which had been previously owned by an employee there. After a few months we come to fin WE recently purchased a used vehicle from Carl Black Kennesaw which had been previously owned by an employee there. After a few months we come to find out that there is water in our trunk. We took the vehicle in for service to find out that there were hoses not attached properly and the carpets seats etc were full of mold. The service manager said that this mold had to be there for a long time. Needless to say we wanted it fixed and were told that we had to pay 1100.00 for this. Needless to say we are extremely upset about 1) the health concern of driving a vehicle full of mold 2) Carl Black would not take responsibility and sold us a vehicle that they knew had a safety issue. 3) we were treated with no care or consideration from management. Carl Black Kennesaw has no integrity or care. STAY AWAY!!!!! More

POOR SERVICE..CHARGED CARD TWICE!!!! I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before C I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before Christmas!!! Accounting rep responsible for the refund(Sheila Beck) has NO CUSTOMER SERVICE skills!! She didn't get out her chair to explain to me or talk to me directly, only to the service rep as she just stared on with no concern through her glass window. So asked to speak to Director-No definitive time frame on my refund after talking Service Director. They don't even know how long it takes their vendor (MES) to process the refund. It takes 2 seconds to take your money, but Carl Black has no clue how long MES will take to process my refund/credit. INCOMPETENT!!! So now I'm left to figure out how to pay for: dinner I was hosting for 15 kids I mentor, groceries, gas for my car, my birthday plans, last minute Christmas items, not to mention regular bills......because who knows when Carl Black will show ACCOUNTABILITY and give me MY money back. It doesn't affect them personally so they DO NOT CARE!!!! More

Poor customer service and long wait I arrived at the service dept after calling early morning about what i needed and some slow guy (advisor)took in my order to get my tire put on. After I arrived at the service dept after calling early morning about what i needed and some slow guy (advisor)took in my order to get my tire put on. After waiting almost 2 hours i had to get up and walk around to get someone to get my car that was just sitting there after it was ready. The guy who helped me felt the need to stress the fact that he was just helping me out to get me out of there after all the time i waited because everybody was at lunch including the guy who originally sent my car back for the tire to be put on. He saw that i was pissed ans had a 10momth old baby with me and never apologized he instead talked crap about how i should be happy to be out that quick and he is surprised it only took almost 2hrs to change my tire because they are not like the tire shops themselves. I spent 135.00 which i feel like i should get some money back for the horribpe service i received and the time i waited without being notified it would take so long. I had already told him that i had dr appointments i needed to get my children to by 2:30pm and he still acted as if he didnt give a xxxx. I had arrived there at about 12pm or a little after. I am the one noticed my car was back outside juat sitting ans had to get someone to check me out had i not sis that there ia no telling how much longer i wouldve waited. More

Terrible Customer Service I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes out damaged in one or more places. Every time they fix it but I've noticed all the repairs have been half xxx. It has gotten to the point where I come into the dealership, show them everything wrong about my car cosmetically, and yet it still comes back with curbed wheels, 80 extra miles on it, dents, scratches etc. Not to mention, I brought my 2014 Camaro ss 1le in due to burning smell. My service advisor said it could be the clutch and they would check it out at no cost. After getting my car back all messed up, they decided not to look at the clutch as promised. All around bad vibes from this dealership. More

Put 100 unauthorized miles on my Corvette Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that m Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that my On-star mileage and performance tracking system was wrong. They said they logged it correctly and nobody drove the car. Yeah, sure, On-star is faulty. Had they owned up to joyriding in my stingray and tried to make it right I would've been a lifelong customer. Instead, to deny it and blame a digital satellite system that "erroneously added" 100 miles is not only an insult of the lowest order but plain ignorant. More

Ridicuulous excuse for a dealership! Most ridiculous place Ive ever been. First we were sold a car, then told that we couldnt have it, because the other dealership wouldnt give it to th Most ridiculous place Ive ever been. First we were sold a car, then told that we couldnt have it, because the other dealership wouldnt give it to them... then they charged us more for another one. Then 2 weeks in, noticed something bulging out of the side of the driver seat.... brought the car in to make an apt, was told to just drop it off Wed night for service Thur. It would be "quick and easy". Dropped it off. NO one had any clue who I was, what I was doing there or anything.... Then Thursday I didnt hear from them, so we called. "Oh we called you this am, we didnt know what was wrong with it". They had our number wrong... supposedly fixed it. Friday.... they tried to call us again... number still wrong.... We finally called that afternoon to find out that they had to order a part, no clue of knowing when it would be in. Number was STILL wrong. Man said he was fixing it right then.... They would call me Sat am, so I could pick up the car, until the part was in. No call Sat... I called, number STILL freaking wrong!!! How hard is it to get a number right? Total and complete lack of communication on the whole thing! Fast forward to yesterday... my part was in. Dropped my car off. Was told to leave it overnight so they could wash it and fill the tank before I picked it up. Today I waited till 2 (after not recieving the phone call telling me it was ready, that I was supposed to get) When I got there, it wasnt ready.... "10 mins while they wash it". 45 mins later, they roll up with my car. My daughters seat (in the back) is covered with long black marks all over it. And the front driver seat is totally dingy, and dirty. Looks like leather in a car you've had for years, that picks up the color from your jeans!! Absolutely ridiculous!!! So now my brand new car, which has spent almost as much time at this stupid dealership, as it did in my own garage, has a dingy nasty used looking seat! I was livid! The woman "brought it back to her manager".... 15 mins later, rolled up, walked past me (without even looking at me) said "they wiped it off for you". Um, why didnt they clean the mess they made before they said they were done? It is still not clean. It still looks dingy and grey! I should have gone with my gut at the beginning of this whole ordeal and walked quickly away from Carl Black! Ill tell you, when we are in the market for a new car, we certainly wont be returning here!!! More

Fast Service I had been having trouble with the dealership in Dublin, GA for three weeks about a defect with my wheels. I stopped by Carl Black on a Saturday, wait I had been having trouble with the dealership in Dublin, GA for three weeks about a defect with my wheels. I stopped by Carl Black on a Saturday, waited for about an hour and told they had new wheels ordered. I'll get them mounted next weekend. It was such a relief to go from weeks of headaches and lies to one hour and problem solved. More