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Carl Black Chevrolet Buick GMC - Service Center
Kennesaw, GA
47 Reviews
47 Reviews of Carl Black Chevrolet Buick GMC - Service Center
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June 14, 2018
Miserable experience - start to finish I know that every car dealership can be shady from time to time, but these guys are just plain rotten lying xxxx. They refuse to honor warranty items, I know that every car dealership can be shady from time to time, but these guys are just plain rotten lying xxxx. They refuse to honor warranty items, like scheduled oil changes, even when I have documents proving they are still valid. They claimed all of the oil changes had been used (my document stated 3 were included, they said their "system" stated it should be two); they said the first two had been used BEFORE THE TRUCK HAD 3000 miles on it! WTH? When I called them out on it, they knew they'd been busted, but they wouldn't budge. DO NOT PURCHASE A VEHICLE HERE! More
by carlblacksux
Employees Worked With
Service Dept
June 08, 2018
Service Center has been very Professional Carl Black is easy to deal with and schedule appointments with. They offer quick turn around on repairs and service. I have been very pleased with the Carl Black is easy to deal with and schedule appointments with. They offer quick turn around on repairs and service. I have been very pleased with them over the last decade. More
by REKAYAK
January 30, 2018
ARGUMENTATIVE - GO ELSEWHERE! 25 YEARS I HAVE BEEN DOING BUSINESS AT CARL BLACK GMC KENNESAW - NO MORE, EVER! THEY REFUSED TO WARRANTY A 2017 GMC YUKON XL 4X4.... 25 YEARS I HAVE BEEN DOING BUSINESS AT CARL BLACK GMC KENNESAW - NO MORE, EVER! THEY REFUSED TO WARRANTY A 2017 GMC YUKON XL 4X4.... More
by CARL BLACK KENNESAW
Employees Worked With
TERRY, NICK
June 20, 2017
Best experience ever Please go out if you need a car I met Richard and he's amazing he had answers to all my questions and most of all I walked away satisfied Please go out if you need a car I met Richard and he's amazing he had answers to all my questions and most of all I walked away satisfied More
by Delritak
Employees Worked With
Richard Preister
May 31, 2017
Customer Service I enjoyed coming to the Dealership. Richard was very professional and helpful to us. We came to look at cars for our daughter Graduation!! If you're l I enjoyed coming to the Dealership. Richard was very professional and helpful to us. We came to look at cars for our daughter Graduation!! If you're looking for a great Dealership and very professional people, this is the place for you!! More
by Selina82
Employees Worked With
Richard Priester
April 28, 2017
Outstanding customer service experience I came in to service a vehicle that my mother owns, Richard assisted me for I didn't know where to go... he answered all of the questions that I had i I came in to service a vehicle that my mother owns, Richard assisted me for I didn't know where to go... he answered all of the questions that I had in regards to purchasing my own vehicle as well as questions I had regarding the company and my mothers car - when I'm finally ready to purchase my new car, he's the guy that I'm going to see ... keep up the great work Richard & Carl Black Chevrolet More
by Anna QiQi
Employees Worked With
Richard Priester
April 27, 2017
Richard Priester Very dedicated and a hard worker!! Makes sure you are completely satisfied before you drive off the lot!! I always refer customers to him!!! Best s Very dedicated and a hard worker!! Makes sure you are completely satisfied before you drive off the lot!! I always refer customers to him!!! Best salesman at Carl Black!! More
by Cheleychelez
Employees Worked With
Richard Priester
April 25, 2017
Great place Awesome place. Great people working here. Richard priester being one of them. Astand up guy. Couldn't ask for a Better experience!!!!! They made it as Awesome place. Great people working here. Richard priester being one of them. Astand up guy. Couldn't ask for a Better experience!!!!! They made it as easy as possible. More
by TishaB.123
Employees Worked With
Richard Priester
April 25, 2017
Overall person Richard is a beautiful person inside and out. His customer service skills are excellent! It's a pleasure to know and be around. Carl Black is very luc Richard is a beautiful person inside and out. His customer service skills are excellent! It's a pleasure to know and be around. Carl Black is very lucky to have him More
by MsTiggs85
Employees Worked With
Richard Priester
April 08, 2017
I was treated unprofessionally by the service department. I contacted the dealership to have my airbag recall work done. They had me drive to the dealership to examine the airbag and ordered it. I waited 2 I contacted the dealership to have my airbag recall work done. They had me drive to the dealership to examine the airbag and ordered it. I waited 2 hours and left when they were finished. No problem, I understand. Two weeks later they called me and made the appointment for the installation. When I arrived they refused to service the call and said to take it to another dealership. Completely unprofessional and rude. Sales department is as slippery. Go buy a FORD they didn't take the bail out! More
by R Crock
Employees Worked With
Service Manager and Service Advisor Jason Nellis
