Carl Black Chevrolet Buick GMC - Service Center

Extended warranty Mr. Pope was very helpful and informative. He took the time to explain the difference between the warranties for me to make an informed decision. I wo Mr. Pope was very helpful and informative. He took the time to explain the difference between the warranties for me to make an informed decision. I would definitely recommend Mr. Pope with Carl Black GMC. More

Long wait time I scheduled an appointment online for 12pm. Upon arriving at the service counter, they couldn't find my appointment in the system. I was also told tha I scheduled an appointment online for 12pm. Upon arriving at the service counter, they couldn't find my appointment in the system. I was also told that they go on break at 12pm, so I would have a 2-3 hour wait - for an inspection. I ended up being there for over 4 hours! The employee at the service desk was very polite, but the wait time is just unacceptable. More

Swimmingly Went in for an oil change and after having a price estimate of my current truck, I easily got out of the old truck and slipped into a new truck. Wasn’ Went in for an oil change and after having a price estimate of my current truck, I easily got out of the old truck and slipped into a new truck. Wasn’t intending of getting a new truck but I love it. More

Great service people are great to my cars are good cars and my wife car to Happy year to car black 🎆🎆 Thanks special thanks to my son Richa service people are great to my cars are good cars and my wife car to Happy year to car black 🎆🎆 Thanks special thanks to my son Richard Priester 111 More

Excellent I would recommend the dealership to all my friends and family and I will definitely be back in the future for another new car I would recommend the dealership to all my friends and family and I will definitely be back in the future for another new car More

Customer Service After purchasing a 2017 GMC truck, I had an issue with how the detailing was done prior to delivery. I spoke with Scott Jordan and explained my concer After purchasing a 2017 GMC truck, I had an issue with how the detailing was done prior to delivery. I spoke with Scott Jordan and explained my concern. His excellent customer service skills and concern became evident when he said "I apologize. It was human error. All we can do is move forward and make it right with you." We made an appointment and Scott had his detailing expert, Armondo, walk around with me. As we walked, Scott saw a small crease in a fender and said "Let me have our dent guy take that out for you as another way to make this up to you." I was impressed because he certainly did not have to do that. He also gave me a loaner to drive that night. When I picked up my truck the next day, it was sparkling like it had just come off the assembly line. Armando and his crew had done an amazing job. Best of all, the fender crease was totally repaired along with a small dent in the tail gate that I hadn't even noticed. Succinctly, I complained, Scott and Armondo acted, and both went over and above what was their responsibility to assure that I was totally satisfied. That, ladies and gentlemen, is superior customer service. Thank you so much, Scott and Armondo. More

Great, quick service Great service. I bought my truck in immediately after receiving a service notice and they got me in and got everything taken care of prior to a long t Great service. I bought my truck in immediately after receiving a service notice and they got me in and got everything taken care of prior to a long trip. More

great I Went in for service of my 2015 Sierra slt with computer issues and ended up purchasing a new 2018 Sierra SLT from Alex and micheal I Went in for service of my 2015 Sierra slt with computer issues and ended up purchasing a new 2018 Sierra SLT from Alex and micheal More

Awesome! I came in for service and found a vehicle I wanted and bought it that morning. I traded in a Buick and bought a GMC. I came in for service and found a vehicle I wanted and bought it that morning. I traded in a Buick and bought a GMC. More

My review of Carl Black Excellent customer experience from the Service department as always. Andre Grammar provides excellent service and detailed explanation of service nece Excellent customer experience from the Service department as always. Andre Grammar provides excellent service and detailed explanation of service necessary to keep your vehicle on the road. The Sales department - Sapphire and especially Lamar Yarborough provided excellent service and assistance in getting me into a new vehicle as did Frank Madonna who handled the financial part. More