Carl Black Chevrolet Buick GMC

Horrific customer service. I thought it may be Justin, my advisor that is failing. But, after contacting others, its the entire department. I had 7 calls in to Justin with zero I thought it may be Justin, my advisor that is failing. But, after contacting others, its the entire department. I had 7 calls in to Justin with zero call backs in regard to status of my vehicle. Reception takes message, has excuse why they cant call, then says someone will call back, and they dont. When I did finally speak to Justin, he lies and says he tried to call me. Now, I just want to pick my H1 up because I dont want them touching it and they have another excuse that its not ready for pickup. So Day 4 waiting to hear when, and nothing. Complete joke for service. Stay away. I am sorry I bought my 2024 2500 Denali from them now. But I will never go back for service of any kind. Matt Hill More

Kevin was our sales representative on January 20th 2024. He conducted himself in an ethical and professional manner during the purchase of a 2024 Camaro SS. We are very pleased with Kevin and his attention He conducted himself in an ethical and professional manner during the purchase of a 2024 Camaro SS. We are very pleased with Kevin and his attention to detail ! More

disHonest service dept in Orlando not interested in fixing your car just charge high fees fixing your car just charge high fees More

These guys were great. They went out of their way to deliver the car on Sunday night at 8 PM. I would highly recommend this dealership. They went out of their way to deliver the car on Sunday night at 8 PM. I would highly recommend this dealership. More

Shami was great every step of the process a fast and enjoyable experience 5 stars enjoyable experience 5 stars More

Prompt, courteous and professional sales team; our sales associate had thorough knowledge of the vehicle and options and provided us with a clear understanding of the process. associate had thorough knowledge of the vehicle and options and provided us with a clear understanding of the process. More

We had a great experience at Carl Black, especially with the knowledgeable Shami helping us with our car buying. He did a great job educating us on our choices and we are so pleased that we made a purchase the knowledgeable Shami helping us with our car buying. He did a great job educating us on our choices and we are so pleased that we made a purchase with him. Great after purchase service as well. Thanks Shami! More

Great service and friendly staff. Pleasant experience. Shami was fantastic to work with and knowledgeable. Pleasant experience. Shami was fantastic to work with and knowledgeable. More

very nice experience special whit leonard willis he is professional sales person he drive me to no problem issues whit my truck.thanks willis professional sales person he drive me to no problem issues whit my truck.thanks willis More

This was the easiest vehicle purchase we have ever had. We contacted the dealership online with inquiries about two different Chevrolet models as well as two different GMC models. We made an appointment to We contacted the dealership online with inquiries about two different Chevrolet models as well as two different GMC models. We made an appointment to come in, and all four vehicles were ready for us to see. When we were done with our test drives, they already had the numbers available based on the value of the truck we were trading in. We couldn't have asked for a smoother or more efficient transaction. From management to the salesperson to the gentleman who did our financial paperwork, everyone treated us like we were the most important people there. Exceptional service all around! More