Carl Black Chevrolet Buick GMC

My truck is 2 years old with 30,000 miles and there were several warranty issues. When I arrived, they told me I would have to leave my truck for 3 to 4 days and they did not tell me this when I scheduled several warranty issues. When I arrived, they told me I would have to leave my truck for 3 to 4 days and they did not tell me this when I scheduled the appointment. I had to fight with them to get a loaner car which took 5 days to get, thus leaving me without a vehicle. They failed to provide updates, thus leaving me in limbo and calling to check the status every few days in which I was continuously told we don't know when your vehicle will be ready. The vendor used to replace my leaking back window also broke molding in my truck, thus I had to wait longer for the replacement molding. Almost 2 weeks later I go to pick up my truck, I walk in the service area where 10 guys are stand and not one of them says how may I help you. Then once I get someone's attention they hand the keys over to someone else to bring the car up and said He's good to go. I had to ask for paperwork and then ask if they did everything. They pulled the truck up with tape still over the back window, I asked is that still needed, no they just forgot to take it off. Very unprofessional and have no customer service, I will never take my truck here again. More

10/10 Recommend Leo and the team at Carl Black. They definitely did the the correct things in helping me get into the vehicle that I needed. Leo didn't push, or try to stick me in a vehicle with more th definitely did the the correct things in helping me get into the vehicle that I needed. Leo didn't push, or try to stick me in a vehicle with more then I needed. More

This is the third car we have purchased from this dealership. Leo was professional and personable and not pushy at all. We always have a great experience here and will continue to come back. Thank yo dealership. Leo was professional and personable and not pushy at all. We always have a great experience here and will continue to come back. Thank you! More

Leo was great, he help me to take the best decisions on my purchase of a car my purchase of a car More

Thank you Bruno and staff at carl black chevy gmc orlando for an amazing experience for an amazing experience More

Just wanted to give a quick pat on the back to somebody that made a truck buying purchase a great and wonderful experience. Lizzie was absolutely amazing at her communication and her happy energy during t that made a truck buying purchase a great and wonderful experience. Lizzie was absolutely amazing at her communication and her happy energy during the whole process. I’ve bought hundreds of vehicles from all over the country from other dealers and hands down she was my favorite sales rep to work with. Thanks again so much for working with me and I look forward to working with her again in the future. More

Terrible service dept . Dropped of truck with instructions that I think the bcm is bad . No marker lights working on the left side... $372 later still not working .. turned out it was a fuse .. o instructions that I think the bcm is bad . No marker lights working on the left side... $372 later still not working .. turned out it was a fuse .. old bcm was fine they did no diag at all. More

Lizzie has been a big help pointing me in the right direction for my truck buying needs. I highly recommend going and talking to her about buying trucks cars etc. I’m currently waiting for a Chevrolet direction for my truck buying needs. I highly recommend going and talking to her about buying trucks cars etc. I’m currently waiting for a Chevrolet 3500 to be delivered that she has assisted me with buying More