Carl Black Chevrolet Buick GMC

I went in for a service on one of our 2 Sierra pickups. While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he said that he would be able to get me into a new truck, lower the APR and lower the payment. I was thinking" sure you can." Well after setting me up with Bob (Yokes), it was a done deal. There was a little negotiation of course, but the pressure to do something was non-existant. I then asked about my wife's Sierra, and after more work on their part, we were set up to leave the lot with two new '12 Silverados. They were able to do what Carson had stated, which really surprised us to be honest. So after my wife got done with work, she came by and signed her portion of the paperwork, we drove home with smiles on our faces. This past week, we went back, believe it or not, and were able to get our daughter a '13 CRUZE. It took them a lot of work this time to get the deal that would work for us, but their persistance, made all of us happy. Everyone was always pleasant and asking what they could do for us, are you taken care of. A very clean and comfortable dealership and if you're in that market for a new vehicle, please go see them and ask for "Yokes." Both Scot and Kam in the finance office took the time and effort to explain our options and make us feel like we were family. Thier service department is staffed by caring and knowledgeable personnel and will do whatever they can to have you leave "Completely Satisfied." We have recommended them to a very close friend and she will be getting her first new vehicle on her own this week. A lot of employees that I don't know worked behind the scenes to make all of this happen and for them, our family is grateful. Thier advertisement of "The Red Carpet Treatment" is not a slogan, it's is thier way of doing business. More

I was researching the Volt for a few months and was seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet. He provided great insight from an owners perspective and I decided to visit the dealership that day. He mentioned I should work with Chris as he is also a Volt owner. Chris was a fountain of knowledge on the Volt. He went above and beyond to make sure I understood the vehicle, and some of its unique properties. After purchasing, Chris setup the vehicle to my liking, activated OnStar, paired my cell phone, and gave me his cell number to call for any questions. This was my first experience at an American car dealership. I previously have owned Japanese and German vehicles, but the technology of the Volt brought me in. I have heard a lot of negative things being said about American car dealers in the past, but my experience at Carl Black Chevrolet with Chris Crag has been second to none. More

Jim Darity and the managers were very helpful in our buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. More

First of all, my salesman, Jim Darity, was able to entice me into the dealership by a simple phone call. He was professional and knowledgeable coupled with an easy manner and a good sense of humor. Wh entice me into the dealership by a simple phone call. He was professional and knowledgeable coupled with an easy manner and a good sense of humor. When I arrived at the dealership I was greeted amiably by all, offered a beverage and treated to lunch and popcorn. Later that day, Carson the finance manager, was able to get me an interest rate that made me smile! Carl Black does what they say...period. They made me happy and rescued me from buy-here pay-here xxxx. Thanks boys! xoxo More

I WENT TO CARL BLACK TO CONSIDER THE PURCHASE OF A NEW CAR AND COULD NOT BELIEVE THE EXCELLENT TREATMENT AND ATTENTION I WAS GIVEN. THE SPARK I HAD CONSIDERED WAS OUT OF STOCK, BUT AN EMPLOYEE WHO HAD JUS CAR AND COULD NOT BELIEVE THE EXCELLENT TREATMENT AND ATTENTION I WAS GIVEN. THE SPARK I HAD CONSIDERED WAS OUT OF STOCK, BUT AN EMPLOYEE WHO HAD JUST PURCHASED ONE OFFERED HIS PERSONAL CAR FOR ME TO INSPECT. I WAS AMAZED AT THE PROFESSIONAL BEHAVIOR AND VAST KNOWLEDGE SHARED BY ALL THE MANAGERS AND, OF COURSE, CHRIS CRAIG MY SALESPERSON. HE ALLOWED ME TO SHARE MY NEEDS AND THEN RECOMMENDED THE SONIC. AFTER A TEST DRIVE HE ASKED IF I WOULD LIKE TO SEE SOME NUMBERS. THERE WAS NO PRESSURE AT ALL. I WOULD HAVE LEFT IF I HAD FELT ANY STUPID OLD TIMEY BEHAVIOR, BUT EVERYONE WAS GREAT. THEY OFFERED ME A FAIR TRADE AND THEN NEGOTIATED AN EVEN HIGHER NUMBER FOR MY CAR. I HAD BEEN TO THREE OTHER DEALERS AND IF ANY OF THEM HAD SHOWN SUCH PROFESSIONALISM I WOULD HAVE NOT HAD TO SHOP AS FAR AWAY FROM HOME. I PURCHASED MY NEW CAR AND COULDN'T BE HAPPIER! I HOPE THIS LITTLE NOTE IS READ BY ANYONE LOOKING FOR A NEW CAR OR TRUCK BECAUSE IT SHOULD SAVE THEM TIME AND CREATE A GREAT EXPERIENCE FOR THEM AS IT DID FOR ME. I PERSONALLY WISH TO THANK EVERYONE AT CARL BLACK FOR A SUPER AND BEST CAR PURCHASING EXPERIENCE OF MY LIFE. More

Good Customer service and helpful staff. Very determined to sell me the car and after a couple of hours i was content on the price. Overall good experience, however i wish they would include a couple of reg to sell me the car and after a couple of hours i was content on the price. Overall good experience, however i wish they would include a couple of regular maintenance after you purchase your vehicle from the dealership... at least 1 or 2, especially on a leased vehicle. In the end it was a good experience and i am happy with my purchase. More

My experience at Carl Black Dealership was one that offered excellent customer service and these employees devoted their time into helping get me in a new car. I was truly blessed because I am a colleg offered excellent customer service and these employees devoted their time into helping get me in a new car. I was truly blessed because I am a college student and working mother who was having several car issues with my previous car. Jim Darity and Carlson went far and beyond to get me in a new car and with affordable payments. They worked on this deal for me for two longs days, I waited patiently and had faith in both of them and when things looked grim for me they came through each time and seal the deal with the help of Eugene. This dealership is amazing, everyone was so helpful and showed excellent customer service skills in the work place. I am recommending friends, co workers, and family to Carl Black Dealership if they are looking for a new car, it can happen. I had faith and was blessed with a wonderful gift. More