Carl Black Chevrolet Buick GMC

Outstanding Customer Service, No Pressure I had a very pleasant experience working with Abe test driving a 2015 Silverado. He was patient and listened to everything I had to say and thoroughl I had a very pleasant experience working with Abe test driving a 2015 Silverado. He was patient and listened to everything I had to say and thoroughly paid attention to everything I was looking for in a truck. We walked the lot and looked at the details on nearly every new Silverado 1500 in every trim. We took a drive in the one that checked all the boxes on my list of needs. Abe was excellent to work with, super nice guy, and didn't force me into anything, as most salesmen are depicted. He worked with a sales manager, Ish, who bent over backwards to get me great price on the truck. He sweetened the deal, but I personally decided to wait until I could save a little more money to afford a new truck. While I didn't purchase that day, I intend on returning to give Carl Black of Orlando my business. More

STAY AWAY!!!!!!! Corey, the salesman greeted me with a big smile when I told him I was there to test drive the 2013 Camaro they had advertised. He went to get the keys Corey, the salesman greeted me with a big smile when I told him I was there to test drive the 2013 Camaro they had advertised. He went to get the keys and a few minutes later told me we were not allowed to test drive that or any performence vehicles until we bought it. I explained I had chatted with an online consultant about this car and was not told this. He seemed just as suprised as I was. I then went to his manager very upset and explained I had just driven an hour to get there, paid tolls and now was being told I wouldn't drive it unless I bought it first! "Company policy" on any high performance vehicles was his answer! After telling him about my online chat with his saleman and talking to Corey, and neither knowing about this policy, he decides that he will go on a test drive with me. But this is the first time he has done this. He tells Corey to go get the keys and a few minutes later Corey returns and says the car is under a recall from GM and cannot be driven. As a matter of fact, we could not test drive any of the camaros because of some recall. When asked about the recall, he said he would go find out. Comes back and tells me that don't have that specific info! What a bunch of BULL. The ZL1 i was looking at had 1916 miles on the sticker. No test drives huh. They thought they were going to strong arm me into signing a contrct on a car I haven't driven. I would never go back!!!!! Was even thinking about buying a car for the wife also. With a credit score of 865 and no dept, they will never get my service!! There are many other dealers out there BUYER BEWARE!!!!!!!! More

Ripped Off .. Bought TWO brand new Buicks. 6 months after purchase we needed the paperwork for taxes - upon reading the docs thoroughly we discovered we were charg Bought TWO brand new Buicks. 6 months after purchase we needed the paperwork for taxes - upon reading the docs thoroughly we discovered we were charged over $4000 per car in non essential fees ... "service and maintenance" was the listing. A MSN of $28k. was out the door at $34,7000!!!! Totally then advantage off. I don't know how these people sleep at night! Despicable. More

Best Experience Yet! My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games a My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games and run us through the gauntlet but from the time we pulled in the parking lot of Carl Black the experience was the best ever. We are not new to the car buying experience and have owned quite a few vehicles so we are used to the typical way things happen. Immediately after arriving we were greeted by Gary Hull (Salesman). Gary was very genuine and immediately wanted to help us. Within 2 minutes of being at the dealership we were introduced to Lance Martin (Sales Manager) who welcomed us and asked us what we were looking for and what he could do to help. These guys worked quickly and without any games helped us locate the exact vehicle we were looking for. Knowing the time was coming where we would need to negotiate I was pleasantly surprised when Lance laid out the entire deal and explained everything to us. The whole process was very transparent and felt both natural and "easy". During the financing portion Travis Hanes (Finance Manager) made us feel very comfortable and laid out a ton of options for us. We never felt played or like we were getting taken and though our salesman Gary was a "salesman" he really took the time to get to know us and talk about us and didn't throw out the typical cheese the typical sales guy would. The experience was A++ and I would recommend them to anyone. I felt at home and like I was being treated with the utmost respect and care. I will be purchasing another vehicle in the near future and given the experience I had there is no question in my mind the first stop will be to this dealership and the team of professionals who made our experience second to none! Thank you Gary, Lance and Travis! More

Cowboy was the best sales consultant that I have ever worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will se worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will send everyone I know to see him! Thank you so much Cowboy! More

Made an appointment, arrived 30 minutes early but still waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is in the market for a new car. Not sure I'll be back, even though I live close and own a Chevy. They made it obvious they didn't want or appreciate our business. More

The dealership is great when you go to purchase a vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they will not call you back I would avoid these guys like the plague More

Took forever to purchase this car, salesperson was upset that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I called him back. Sent check the very next day and he still kept calling even though it arrived there the day after I sent it. He even stapled the check to the paperwork as he STATED he didn't want to lose it. Then he called back again 5 months later for something else he messed up, I felt I was being harassed. More

During the last week of December 2012, since we were in need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day.Our first stop was Carl Black since it was the closest Chevy dealer around the area. Once we got out of our car, we told the sales person(Mr. Alex Oliveras) about our expectations regarding prices, down payments, loan interests and monthly payments. To our surprise, Alex was very polite and did not pressure the sale. He acted more like an information provider than a salesman. He was very detailed in terms of the 2012 and 2013 Chevy Cruze that were on sale. Also, Mr. Johntry was very helpful in terms of the financial process. We now own a very nice Chevy Cruze with a monthly payment that we can afford. We are very pleased with the Cruze, and the services we received from Carl Black and we definitely recommend Car Black. More

Chris is the most knowledgable car salesman I've ever met! He knew everything about the Volt and he was a reason why I wanted to get the car. met! He knew everything about the Volt and he was a reason why I wanted to get the car. More