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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,561 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,561 reviews

January 07, 2023

Brian was rude and disrespectful. Laughed at things we questioned, very pushy, and you could obviously tell he was very frustrated. Not how you should treat costumer’s. Very unprofess More

by Angel777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryan Levitt, Lily Reguera
January 07, 2023

Lilly was very aggressive and pushy. She would not listen and would talk over us! Felt very disrespected and belittled. After continuously trying to tell her we weren’t interested in the More

by Angel777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryan Levitt, Lily Reguera
January 01, 2023

Great experience. Just pick up my 2023 C8. Leo my sales rep was phenomenal. He understood my needs and wants, he worked with me as I custom ordered my dream car and ke More

by Alex C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

Best salesman at the store honest courteous very helpful knows everything about the business can I answer any question if she doesn’t know she’ll ask and find out was able to get my truck all set up I walke More

by treuair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizzie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

This dealership called me and told me a Suburban I previously inquired about had just been delivered. I have been looking for one. I went over and was able to look at it. I tried to discuss their bott More

by Muscle56
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Louis Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2022

Josh Crittle was great, we connected with him immediately. He was so real and straight foward, which is not what you always get when purchasing a vehicle. He treated my husband and I with respect More

by Chase & Brittany Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs, Josh Crittle
November 07, 2022

This is the best dealer in Orlando. Carlos Vega was amazing. Super friendly and understanding with my budget and expectations. Super friendly staff and a good selections of cars. You ca More

by anasehn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Vega
November 06, 2022

Contacted them to purchase a vehicle as they advertised click buy and drive. They wanted me to come to dealer to test drive. I already know how this car drives and was looking to purchase without the BS sa More

by snowflyers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dowain Nunes
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2022

Save your time and go to any other dealership. Worst customer service ever. Lilly shouldn’t be allowed to sell rocks and their “GSM” Bryan is total trash. More

by KelM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan, Lily Reguera
Oct 06, 2022 -

Carl Black Chevrolet Buick GMC responded

Ms. Marsh we are sorry to hear about your sales experience. This doesn't sound like the experience we strive for. If you would like to speak with someone from our management team please contact us at 407-426-3000. Thank your for your feedback we look forward to speaking with you.

September 09, 2022

My lease was up on my vehicle. I didn’t know which was best for me whether to buy my car or lease another. Ryan was extremely helpful in guiding me to make a good choice for me. Al More

by mcisco54
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sibble-Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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