Carl Black Chevrolet Buick GMC

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership! More

Recently traded for a used Ram 2500. The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was The whole thing felt rushed. I was told that they would put fuel and DEF in the truck and that the truck had been fully serviced. Was told there was a second key FOB and that they would mail it to me when they found it. ALL LIES! Left with the fuel and DEF on empty and a week later the engine light comes on and the truck regens a lot. Come to find out when I checked the oil and air filter it had never been serviced. Air filter was completely blocked and the oil dip stick showed it over full by a lot. Both of which cause the engine light to come on, frequent regens and under-boost. Local dealership confirmed this when they pulled the codes from the ECM. Talked to my salesmen ( Reece ) a number of times and seems they don't want to do anything for me. Cost me over $500 to get the truck fixed and serviced and will cost me an additional $250 for another key FOB. If you are considering this dealership for service or purchasing a vehicle, DON'T! They're scam artist and don't look out for there customers. Hands down the worst experience I've ever had at a dealership! More

Don’t take your car here for service. They are not trustworthy and will overcharge. They charged me a $100 to diagnose a bad negative battery terminal plus an additional $200 to replac They are not trustworthy and will overcharge. They charged me a $100 to diagnose a bad negative battery terminal plus an additional $200 to replace the $20 part. Worst of all they did not fix the underlying cause of a simple intermittent starting issue. More

I agree with a lot of the other reviews. Do not take your vehicle there for service of any kind! They are not trustworthy. Talked me into replacing an engine in my truck and how I would b Do not take your vehicle there for service of any kind! They are not trustworthy. Talked me into replacing an engine in my truck and how I would be good for years... Came back 6 months later and they quoted me $13,000 for a new transmission, new power steering and new brakes. They do not communicate at all and take no accountability More

They don’t know what they have in stock. In Hiram and Kennesaw locations they have failed to contact me when something comes in, and what they have online is not in their inventory. In Hiram and Kennesaw locations they have failed to contact me when something comes in, and what they have online is not in their inventory. More

I would like to share the bad experience I am having with Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go Carl Black Kennesaw. I bought a truck a few months ago and at 20,000 miles the engine light came on and the car started having problems. I had to go to the store with a tow truck and then my headache started (09/20/23). They registered my details and told me that it would take up to 7 days to give me a diagnostic, because I hadn't scheduled the service. As if I would guess that my car would turn on the engine light! Until today (09/27/23) I haven't even received a call or an email saying anything about my car. And this is my work car. I went to the store on 09/23/23 and they didn't pay me any attention, they just told me that the car hadn't yet been diagnostic. When you get there to buy a car, you are treated very well. But after the sale is made, the treatment changes completely. I do not recommend it to anyone, and I will certainly never do business with this store again. I've never felt so bad. It's been 7 days and no contact has been made yet. I've always liked Chevrolet, but after this experience, I'm going to switch to another brand! More

Service department is horrible! They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmissi They told me I needed a new transmission for $8600. I took my vehicle to Aamco and they fixed my problem for $575.00. It was only a dented transmission oil pan. Carl Black GMC didn’t notice it and tried to get me to pay for a new transmission. Shame on you Andre in the service department. I won’t be back. More

I have purchased from Carl black in the past having a good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he cou good experience 2017. 5/28/23 was a different deal. I went to view a 2023 Camaro ss I was greeted by a salesperson Brian Mobley. He asked how he could help I asked him to evaluate my trade. The offer was complete insulting, Brian could not give me any info on financing rates only I would have to apply for financing online to find out! …. What? He called me back and asked what would it take to get me in the car. I mentioned doing better on my trade. He replied he would get back to me. He never did. I texted and emailed multiple times with no response. It’s like they don’t want to seek you a car. Carl black ain’t what it use to be. Sad I would give no stars if I could. More

I will not be buying from Carl Black again. I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On Jan 4 2022 I went into the dealership to place an order for a Chevrolet Suburban Z71 with the 6.2 V8. I had met with theor top salesman, Alex. I again asked if there was a mandatory dealer add over MSRP, was told no once again. We shook hands and placed the order for the vehicle. (After I left, I communicated I wanted a sunroof, we had to order a 2nd because the first didn't have a sunroof, this is relative to a later issue) 2 months later, the vehicle arrives, we go to do all the paperwork and there is the mandatory fee of $3xxx. Alex tells me we will work it off when we trade this Suburban in on the next one with the sunroof (this was at the height of used vehicle prices, they would mark it up and sell at a high price very quickly. The sunroof would still be $1500 or maybe free depending on the trade value at the time). I kept asking about the replacement Suburban, month after month they said any day. Finally was told it was "cancelled" by Chevrolet and we could try to reorder for the next year's model. The vehicle base price had increased $1500 and the used market calmed down, I would end up losing on it in the end. I elected to keep the Suburban, it just got a new engine at 28,400 miles. I should have waited and found a dealer anywhere else to get it at MSRP rather than pay the premium to a dealer 45 mins away from my house. More

Service Dept is absolutely terrible! Bad attitudes, SUPER long wait times, and shoddy work. brought to general manager’s attention… he gave me his business card and said “if I can help, Bad attitudes, SUPER long wait times, and shoddy work. brought to general manager’s attention… he gave me his business card and said “if I can help, call my cell phone”. No thanks! Purchased several vehicles here and always brought them in to this service dept… but NEVER again! More