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Carl Black Buick GMC
Roswell, GA
431 Reviews
Welcome to Carl Black Buick GMC Roswell, your premier Buick GMC dealership with luxury cars for every type of driving style. With your preferences and lifestyle in mind, we will help you find the perfect new 2018 Buick or GMC. Or, if you prefer, take your favorite pick out of our huge selection of affordable pre-owned models! Our team of approachable and experienced auto sales professionals will make buying a new or used car an enjoyable and truly special experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 431 reviews
June 02, 2012
On Memorial day we were shopping for a car with a low lease. We didn't have much time at any one dealership since we needed to shop around. When we got to Carl Black in Roswell, they claimed they can hel lease. We didn't have much time at any one dealership since we needed to shop around. When we got to Carl Black in Roswell, they claimed they can help and it would only take a minimum of 15min for our info and to look @ our truck which we would trade in. The salesman kept saying 10 more minutes, and they would have a price for us. After almost one hour, we left. That evening they called us and said they have a deal and the car being priced would be driven down from Kennesaw. Once we thought about it, we decided against it and told them we are passing on the deal. A few days later they called and gave us a better deal, which we could not pass up. We agreed to it and my husband was leaving work early the following day to give in his truck and pick up the new vehicle around 2pm. Once he got to the dealership, they claimed that the car still needed to be driven from Kennesaw (which on Memorial Day they claimed it was on its way). They told him to come back in a few hours. After waiting, they finally called and said the car (which they claimed was BRAND NEW at the start) had 3000 miles on it and used on a Golf Course. After all the time wasted, we called back and left a message with salesman Eric that we would like a shot @ a car they had on the lot. Our call was never returned. I have never dealt with such poor Customer Service and their bottom line is $$$$$. I will never deal with Carl Black again More
by nerinapicinic
Employees Worked With
eric and justin
