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CardinaleWay Volkswagen
Corona, CA
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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224 Reviews of CardinaleWay Volkswagen
November 04, 2019
We brought our Sportwagen in for an oil change and they charged a $31 Labor charge. We normally bring our car to Ontaro Volkswagen for oil changes and repairs. Their labor charge is $9-$11. Corona is rippi charged a $31 Labor charge. We normally bring our car to Ontaro Volkswagen for oil changes and repairs. Their labor charge is $9-$11. Corona is ripping people off! The sad thing is that the Service Manager, Diana could have salvaged a client but instead did not care to lose a client because she would not budge on the labor charge. Good riddens! More
by Ripped off
Employees Worked With
Diana
June 25, 2019
Charging for warranty work 😡 On April 22, 2019, my 2014 VW Touareg TDI stopped running in Norco, California. The closest VW dealership was Cardinaleway VW in Corona, so AAA towed On April 22, 2019, my 2014 VW Touareg TDI stopped running in Norco, California. The closest VW dealership was Cardinaleway VW in Corona, so AAA towed our car to that location. Up to this point, our go-to VW dealership was VW South Coast in Santa Ana. but I thought this would be a good opportunity to try Cardinaleway VW. . Cardinaleway VW Corona determined our Touareg had a catastrophic High Pressure Fuel Pump (HPFP) failure. When the HPFP fails, it sends fragments of metal through the entire fuel system, necessitating replacement of every fuel component, with exception of the gas tank. It is an extensive and intensive repair. Needless to say, replacing the entire fuel system means the service technician is touching / leaning across / brushing against most parts under the hood as he replaces every fuel system part. Cardinaleway Service department had the car from April 22, 2019 to May 16, 2019. All HPFP repairs were covered under warranty. We picked up the vehicle on May 16, 2019 at Noon. On the way home from the dealer, the engine light came on. This was 5 miles after leaving the dealership. I called Cardinaleway VW Service Manager. She and I agreed I should bring the vehicle in the next morning, May 17, 2019. On May 17, I returned to the Cardinaleway VW Corona and was again helped by Service Manager. After waiting for 2 hours, she reported the vehicle was running a P0101 fault code which means there was a problem with the Mass Airflow Sensor (MAF). Stated we needed a MAF Sensor and was $562.14 out of pocket because the MAF was not covered under extended warranty. I asked if the error code might be something related to the HPFP workmanship since the service department had to disassembled and reassembled the whole fuel system. She said, “ No, you need and new MAF, it costs $562.14 and it is NOT covered under warranty.” . None of this seemed correct. I decided I needed a second opinion. My gut feeling was the car was running an error due to faulty assembly from the lengthy HPFP repair and it was not a $562.14 MAF repair. I immediately took it to VW South Coast Service Department in Santa Ana where they took their time to read the P0101 fault code. And they actually popped the hood to look for the problem, South Coast service technician discovered the breather hose to the MAF was not attached! VW SC attached the breather hose and fault code cleared. Service Technician said the breather hose was removed during HPFP repairs. He also said if I needed a new MAF (which I did NOT) it would have been covered under VW extended warranty. After visiting, VW South Coast, I found out: 1. My MAF was not broken, instead Cardinaleway service technician did not reattach the breather hose when reassembling the fuel system. 2. VW CardinaleWay said I needed to pay $562.14 out of pocket for a part covered under extended warranty. Makes me wonder. Why did they insist it was broken? Why did they insist I pay out of pocket? I am now working with VWA on an ethics complaint. More
by cally45455
Employees Worked With
I will type in after litigation is complete
March 05, 2019
great experience purchasing a vehicle I worked with the internet agent, Brian Dulaney. He was prompt in responding to my inquiries, and provided transparent pricing. He also was nice eno I worked with the internet agent, Brian Dulaney. He was prompt in responding to my inquiries, and provided transparent pricing. He also was nice enough to show me the features of the vehicle. More
by metarzan17
Employees Worked With
Brian Dulaney
December 31, 2018
Fair and honest pricing I called a bunch of VW dealers in SoCal and they were the lowest price and honored the phone-quoted price. Brian Dulaney was great and everything went I called a bunch of VW dealers in SoCal and they were the lowest price and honored the phone-quoted price. Brian Dulaney was great and everything went without a hitch on the dealer side. After sales questions were answered quickly. Thanks! More
by Brian C
Employees Worked With
Brian Dulaney
December 29, 2018
Bought first car, good experience Bought my first car and had a positive experience at this dealership and with Johnny. He made sure I was comfortable and I left happy and with a car I Bought my first car and had a positive experience at this dealership and with Johnny. He made sure I was comfortable and I left happy and with a car I love! More
by Cailin R
Employees Worked With
Johnny Villa
November 28, 2018
Great Experience Went to about 4 different dealerships and I’ve just had the best experience with Andrew from start to finish. Just amazing prices and transparency. Went to about 4 different dealerships and I’ve just had the best experience with Andrew from start to finish. Just amazing prices and transparency. More
by Valery V.
Employees Worked With
Andrew Redding
November 28, 2018
5 Stars for Andrew! Had a great experience working with Andrew. He helped us find the car we were looking for and worked with us on getting a great deal! Financing was qu Had a great experience working with Andrew. He helped us find the car we were looking for and worked with us on getting a great deal! Financing was quick and easy, the whole transaction was a great experience. More
by tiffe63
Employees Worked With
Andrew
November 27, 2018
1st golf r Just got my 1st golf r. Andrew and Joanne were very helpful and informative. Would be likely to come back for my next car. Nice and helpful people. Just got my 1st golf r. Andrew and Joanne were very helpful and informative. Would be likely to come back for my next car. Nice and helpful people. More
by Danieltovarmartinez
Employees Worked With
Andrew and Joanne
November 24, 2018
Price so good we drove from Oceanside We found this car online and knew we had to take a look. We contacted Andrew at the dealership and from start to finish he was so helpful. Great servi We found this car online and knew we had to take a look. We contacted Andrew at the dealership and from start to finish he was so helpful. Great service and a great guy! And now we are in the car we love! Thank you Andrew! More
by Sarah&Phil
Employees Worked With
Andrew Redding
November 20, 2018
Got another great deal! Met with Andrew for our 7th Car from here. Got an Atlas this time and the deal was really good. Will be back again! Thanks guys! Met with Andrew for our 7th Car from here. Got an Atlas this time and the deal was really good. Will be back again! Thanks guys! More
by RicardoE
Employees Worked With
Andrew Redding
