CardinaleWay Mazda Peoria - Service Center

I was treated very well and my car was taken care of in a timely manner. This is my second visit to the dealership and I will have all servicing performed at this dealership. timely manner. This is my second visit to the dealership and I will have all servicing performed at this dealership. More

My 2011 Miata MX-5 included "free tires for life" andhas been for a slow leaking tire three times since Jan of this year. Since most of the mileage was local, the air pressure leakage was iden life" andhas been for a slow leaking tire three times since Jan of this year. Since most of the mileage was local, the air pressure leakage was identified by the "Lo Pressure" light on the dash and the loss was minimal, but the reason for the problem could not be identified. At my third visit, I expressed deep concern because we were taking a cross country trip to celebrate my wife's retirement. I was assured that the pressure was good and not to worry. We left Peoria, AZ and drove to Holbrook, AZ; lo and behold, the LP indicator came on just a few miles down the road. I found the pressure a few lbs low and reinflated the tire. The problem persisted to the point where I was stopping to add air in Grants, Albuquerque, Amarillo, and Tulsa. The dealer in Tulsa refilled the tire with Nitrogen (as the other three were), but could not explain the failure. By the time we drove to Indiana, the air pressure was falling at an alarming rate and I called Mazda Roadside Assistance (Great, by the way!) I had made reservations in New Hampshire for the foliage season some months earlier and had a time crunch to manage. It was also Sunday, and I could not be guaranteed that dealers in that area would be open on Monday. The tow truck operator opened his shop to see if He could identify the problem; he couldn't either. I opted to replace the tire to salvage at least part if the day, but in the process of the tire change, the operator broke the sensor stem (replaced with a rubber one) to get us back on the road. My decision proved to be a good one, as the low pressure problem disappeared for the remainder of the journey. Upon my return to Peoria, I scheduled a service visit to this dealer to replace the valve stem sensor and to be reimbursed for the tire. I was toldt that "Tires for Life" did not apply to road hazzards, or in this case, evil spirits. Please understand that "Tires for Life" was described by two different salesmen (long since gone) as anything that caused the tire to be replaced, but as Yogi Berra once exclaimed, "Verbal agreements aren't worth the paper they're printed on." I was told THIS time that the guarantee only applies to worn tread. The net result was unnecessary consternation and concern throughout the trip, lost travel time that required extended travel hours to get back on schedule, and the costs of a new tire and airvalve sensor. In all other service aspects, the service department has been exemplary; Zenus has been particularly helpful in assuring that, with the exception of this tire, we as customers were happy. This experience should never have happened! More

I bought my Mazda 3 there last April, I have been more than pleased with the service and customer service. I have been there for every oil change and they have remained professional and courteous. than pleased with the service and customer service. I have been there for every oil change and they have remained professional and courteous. More

Zenus has helped me for a few years. He always remembers me and my disability. He always has a smile and greets me like we are best friends. Zenus makes me feel comfortable so I can relax while waiting fo me and my disability. He always has a smile and greets me like we are best friends. Zenus makes me feel comfortable so I can relax while waiting for my car. Thank you very much More

Very knowledgeable and very helpful. Took the time to explain to me what was being done with my vehicle when it wasn't performing as it should giving me piece of mind, something I rarely got at other dea explain to me what was being done with my vehicle when it wasn't performing as it should giving me piece of mind, something I rarely got at other dealerships. What impressed me the most was how thorough the technician (Jacob) was in diagnosing my problem and Zenus being very accurate on the completion of my car's repairs. Overall great experience. More

Great dealership. Zenus always greets me and makes sure I am taken care of. He is an awesome service associate and I can count on him for an honest appraisal and a smile! I am taken care of. He is an awesome service associate and I can count on him for an honest appraisal and a smile! More

I have purchased two Mazda 6's from Bidulph which is now CardinaleWay. Zenus Pridgen has always been my Service Advisor. I trust Zenus to give me the best possible service at the best possible price. No CardinaleWay. Zenus Pridgen has always been my Service Advisor. I trust Zenus to give me the best possible service at the best possible price. No one touches my Mazda but Zenus and his staff of capable service technicians. More

Zenus is the best service advisor I have ever worked with. He is very professional and explains things so I can understand. There is a Mazda dealer right around the corner from where I live but I will with. He is very professional and explains things so I can understand. There is a Mazda dealer right around the corner from where I live but I will drive out of the way to work with Zenus. More

Very prompt service when I dropped my car off and picked it up. Checkout only took about a minute tops! I do really wish you could vacuum the interior of the car but am satisfied with the overall service a it up. Checkout only took about a minute tops! I do really wish you could vacuum the interior of the car but am satisfied with the overall service and exterior wash! Thank you! More

Although I live in Anthem, and pass by another Mazda dealership on my way to Cardinale Way Mazda, I will continue to do so because of the excellent care Doug Morey takes with all our vehicles. This is t dealership on my way to Cardinale Way Mazda, I will continue to do so because of the excellent care Doug Morey takes with all our vehicles. This is the only dealership I have been to where the Service Technician actually explains everything he did to service or repair your vehicle. As long as Doug works at Cardinale Way, we will continue to make the drive to Peoria. More