CardinaleWay Mazda Peoria - Service Center

Bought my car new here almost 20 years ago, Service has been excellent all these years. Everyone has been great. Steve has been my service guy the last few years. Special thanks to him. been excellent all these years. Everyone has been great. Steve has been my service guy the last few years. Special thanks to him. More

Not sure how any other department will treat a customer but I had a really bad experience in service. Even after I told Kyle that he was not communicating and if he can keep me updated he would not return but I had a really bad experience in service. Even after I told Kyle that he was not communicating and if he can keep me updated he would not return calls even after leaving voicemails. I ended up removing my car from the dealership without any work being performed other than the transmission oil change. More

Pleasant experience with Service Advisor Kyle. He told me what to expect and delivered exactly that. He told me what to expect and delivered exactly that. More

Took us in at the last minute for a next day appointment for an oil change. for an oil change. More

Quick and accurate service in a reasonable amount of time. Will come back again. Thanks time. Will come back again. Thanks More

U had a great experience here until my 3rd car. ..now everytime I go in it's just lies...every single time... ..now everytime I go in it's just lies...every single time... More

Went for oil change. Was told it could take up to 2 hrs. Asked why, last time was 1 hr. Steve said he'd try to have it sooner. Car was done after 1 hr and 15 min. Was told it could take up to 2 hrs. Asked why, last time was 1 hr. Steve said he'd try to have it sooner. Car was done after 1 hr and 15 min. More

The service dept got my vehicle in, had it programmed, when it didn't work, they took the time to figure out what was done and what was needed to remedy the issue. turned out great after all done. when it didn't work, they took the time to figure out what was done and what was needed to remedy the issue. turned out great after all done. More

- Rep had a hard time remembering requests from prior conversation. - Called me to head over when the vehicle was finished in 30 mins but ended up waiting an hour - "Comped" my oil change for the inc conversation. - Called me to head over when the vehicle was finished in 30 mins but ended up waiting an hour - "Comped" my oil change for the inconvenience but I have a maintenance package when I leased the vehicle so I've never paid for the oil changes so he clearly didnt review my records/contract in the system. - Washed my car and gave it to me wet so now theres a lot of wet marks. More wet marks than taking my car through a drive thru. - I am pleased that I mistakenly made the appointment with Tempe unknowingly and the Peoria location took me in anyways. - At the end of the day, the service was completed but there seems to be miscommunication internally. More

They have always been very professional with me, and have taken care of any and all issues that have came about. taken care of any and all issues that have came about. More