692 Reviews of CardinaleWay Mazda Mesa - Service Center
Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and other things. They did some work on my car a few weeks ago. While my car was there I asked them to look at a few other things since my car still has the warranty for a few miles. They did one out of the three things I asked them to look at. I called and left a "not so nice message" since being cool about things has had no effect until I do a survey for them. "Like I stated in another review here". Eddy there service guy called me back telling me I never asked them to look at the other things that are not functioning correctly. He told me I just like to argue and pretty much telling me I'm lieing. Well he is the only service guy I was working with, how many customers does he see a day. So you tell me who remembers the conversations better. I'm sorry cardnale if my job does not let me continue to bring my car in over and over agin because you guys can't write down what I am bringing my car in for and forget these other things. I guess warranty means "take your chances." Ill just fix the issues myself. if I seem like I want to argue it is because after all this time they still can't get it right and I'm a wits end with them. And like I said look at the reviews they were getting up until two months ago. Now tell me that a dealership can fix that much in 8 weeks when they have been that poor for how long? "Cardinale Way Mazda wrote on 3/25/2010 1:04:39 PM: This is Phil the General Manager of Cardinaleway Mazda You simply are a customer that we just wish we hadn't sold a car too. You are one of those customers that just can't be satisfied, so we would like you to take your business elsewhere and i will call the Gm at Berge and Earnhardt to warn them." More
We had incredible service from the dealership. Ric Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have al Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have already referred others for service. We appreciated the thoroughness of the service visit. More