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CardinaleWay Mazda Mesa - Service Center

Mesa, AZ

5.0
692 Reviews

692 Reviews of CardinaleWay Mazda Mesa - Service Center

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March 13, 2010

Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot More

by 92gsxr7501029
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
eddy in service
Mar 25, 2010 -

CardinaleWay Mazda Mesa responded

To; 92gsxr7501029, Reading your review, it is difficult to determine what exactly it was that Eddy in our CardinaleWay Mazda Service Dept. neglected to write down and not get completed. You make no specific mention of what we did wrong, other than your primary complaint about our customers posting mostly positive reviews. We would like to resolve your repair issues before your warranty runs out, so please contact our service department, or give us a way to reach you so we can take care of the issues you are having with your Mazda. All of us at CardinaleWay Mazda sincerely desire and work diligently at taking care of our customers, we may not be perfect, but when we do make a mistake, we will do what is necessary to make it right. It is difficult to make anything right when you will not describe what we did not do. You should also know that DealerRater uses some fairly sophisticated technology to make it virtually impossible for any dealership to post reviews on themselves. The reason for our positive reviews is that we now ask all our customers to post a review on their sales and service experience with our dealership on DealerRater. Fortunately for us, the vast majority of our customers seem to appreciate the care we take to ensure that they are treated exceptionally well and get the best value in either servicing or buying their vehicles from us, which is what those positive reviews show.

December 18, 2009

We had incredible service from the dealership. Ric Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have al More

by keithpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
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