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694 Reviews of CardinaleWay Mazda Mesa - Service Center
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March 30, 2010
The Cardinale service department has never let us down. They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often g They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often greeted by Nick who does so with a smile and bends over backwards to get our car in and worked on. He gives us personal attention and even called us by name today when we came in. More
by pennyday
March 29, 2010
Due to a scheduling error, my appointment was set for 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs stay after as well in order to service my vehicle. I appreciate them doing this more than I can say, especially since I live about an hour away and having to come back would have been very frustrating. They chose to honor the time that was booked for me although it was an inconvenience to them. They were incredibly kind, welcoming, and did not rush through servicing my car. I can't say enough about this dealership and the service staff. Thank you! More
by leigh.mitchell119
March 13, 2010
Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and other things. They did some work on my car a few weeks ago. While my car was there I asked them to look at a few other things since my car still has the warranty for a few miles. They did one out of the three things I asked them to look at. I called and left a "not so nice message" since being cool about things has had no effect until I do a survey for them. "Like I stated in another review here". Eddy there service guy called me back telling me I never asked them to look at the other things that are not functioning correctly. He told me I just like to argue and pretty much telling me I'm lieing. Well he is the only service guy I was working with, how many customers does he see a day. So you tell me who remembers the conversations better. I'm sorry cardnale if my job does not let me continue to bring my car in over and over agin because you guys can't write down what I am bringing my car in for and forget these other things. I guess warranty means "take your chances." Ill just fix the issues myself. if I seem like I want to argue it is because after all this time they still can't get it right and I'm a wits end with them. And like I said look at the reviews they were getting up until two months ago. Now tell me that a dealership can fix that much in 8 weeks when they have been that poor for how long? "Cardinale Way Mazda wrote on 3/25/2010 1:04:39 PM: This is Phil the General Manager of Cardinaleway Mazda You simply are a customer that we just wish we hadn't sold a car too. You are one of those customers that just can't be satisfied, so we would like you to take your business elsewhere and i will call the Gm at Berge and Earnhardt to warn them." More
by 92gsxr7501029
Employees Worked With
eddy in service
December 18, 2009
We had incredible service from the dealership. Ric Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have al Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have already referred others for service. We appreciated the thoroughness of the service visit. More
by keithpeters
Employees Worked With
Ric Bakutis
