CardinaleWay Mazda Mesa - Service Center

Best Mazda Service I was passing through Mesa, AZ and was time for routine service. The windshield washer had also been down for three months due to rodent damage. I s I was passing through Mesa, AZ and was time for routine service. The windshield washer had also been down for three months due to rodent damage. I stopped at CardinaleWay Mazda due to their high rating to see what could be done. Nick Santarsiero, Assistant Service Manager, welcomed me like a dear old friend. My service tech, Brandon, serviced the car in short order, repaired the windshield washer hoses and wiring and applied rodent repelling tape I had bought. I whole heartedly recommend Nick, Brandon and the entire CardinaleWay team for great Mazda service and a very pleasant experience. More

Fantastic as usual Again, Nick Santarsiero came to the rescue and replaced a dead battery on my wife's 2012 Mazda in no time so that I could go back to work, despite the Again, Nick Santarsiero came to the rescue and replaced a dead battery on my wife's 2012 Mazda in no time so that I could go back to work, despite the fact that they were incredibly busy. Why would I go anywhere else? Miguel Alonso More

88,000 mile service I took my wife's 2012 Mazda for its 88,000 mile service. As usual, Nick Santarsiero, my service adviser was great, friendly, knowledgeable and sugges I took my wife's 2012 Mazda for its 88,000 mile service. As usual, Nick Santarsiero, my service adviser was great, friendly, knowledgeable and suggested the necessary services for the mileage. I am always treated like a king here at Cardinale Way Mazda. Nick and the Mazda service team are simply great!! Time and time again!! I also consulted a couple of things about my new CX-5 with Carlo Ruzol, whom always seems to find me there when I bring a car for service. You guys rock! Miguel Alonso More

Satisfying experience.. I received a good deal and was able to get me in and out quickly . I absolutely love my new Mazda 6 touring.. I recommend my family and friends to b I received a good deal and was able to get me in and out quickly . I absolutely love my new Mazda 6 touring.. I recommend my family and friends to buy cars at Mazda CardinaleWay.. More

Ignore the warnings given by the car???? I've been having many issues with my vehicle since I bought it in 2015. After multiple dealerships, I thought Cardinale Way would help. Nick was a won I've been having many issues with my vehicle since I bought it in 2015. After multiple dealerships, I thought Cardinale Way would help. Nick was a wonderful service advisor, but they were unable to solve my issues involving braking malfunctions. They actually told me to ignore my car's warnings when it tells me I'm about to have a collision when it was being triggered sporadically with nothing in the path of the car. I reached out to Mazda corporate regarding the lack of resolution from the dealer and during a conference call between me, Mazda corporate, and the dealer service manager, Jerry, things got a little heated although no vulgarity or name calling was used in any way. This resulted from Jerry refusing to answer basic questions. Jerry disconnected from the call and now refuses to service the car because he's apparently "too uncomfortable" to work with me, even though I've been polite and courteous on all my visits. In my opinion, Jerry is acting inappropriately. I don't think they want to deal with the problem because they'd rather pass the buck. And I certainly don't want to waste my time on a dealership that isn't willing to fix a practically brand new vehicle. Even Mazda corporate expressed disappointment in their supposed "discomfort" in working with me again. Definitely do not recommend this dealership to anyone. Take your business elsewhere. I know I will be. More

Emergency Battery Replacement I Had no juice in my Mazda 3 2.5 2012 battery this morning. Called AAA. They jump started the car, but the battery did not have enough juice to let m I Had no juice in my Mazda 3 2.5 2012 battery this morning. Called AAA. They jump started the car, but the battery did not have enough juice to let me drive the car (steering wheel locked and other things). Called a AAA tow truck. I went along to Mazda. In about an hour, Nick Satarsiero and his team replaced the battery at no cost because I bought it here 2 years ago and it had a 3 year warranty. Again, Nick just took care of me with promptness, friendliness and incredible care. That's why I keep coming here to buy cars and to service them (now for over 10 years). Do I wanna change my dealership? No Way...Thank you Nick. Miguel Alonso More

They stand behind everything they say & above expectations! I purchased my 2015 Mazda CX-5 about 3 months from Cardinale Way in Mesa. Our Salesman, Wayne, was very knowledgeable and helpful. There wasn't a lo I purchased my 2015 Mazda CX-5 about 3 months from Cardinale Way in Mesa. Our Salesman, Wayne, was very knowledgeable and helpful. There wasn't a lot of pressure to buy and he let us think about it without pressure. He replied to text messages from later in the evening to before his shift even started in the morning. After purchasing my car, we had some issues. Mostly to do with the financing part. We were very delighted by the way they handled the issues. They stood behind their employees and at the same time understood our concerns. We went in a bit upset and came out very happy. It is when you don't have a perfect transaction, that you can really know if they are going to honor, stand by or take care of their customer. You can put that the customer truly matters on your window, but it is standing behind it that matters. And Cardinale Way Truly does do that!! I have brought my car in three times for minor issues and every time I have been there, they have treated me terrific! When Gary, the serviceman for my car, found out how much I loved red cars (and mine is grey) he has made a point of making sure my loaner would be a fun red car!! They have treated each issue with respect and not made me feel petty for being concerned or wanting them looked at. Not only would I recommend them 100%, but I am devoted to them and plan if I need another vehicle in the future, that is where I am going!! More

Putting customers first While having one of our mazda's serviced, I asked the parts desk about obtaining a new fob for our other mazda. My fob was 10 years old and when I While having one of our mazda's serviced, I asked the parts desk about obtaining a new fob for our other mazda. My fob was 10 years old and when I took it apart to replace the battery, I discovered the interior plastic parts were broken which made it impossible to rebuild. Steve, in the service dept., overheard and came over to me. He keeps spare fob parts at his desk and was able to "frankenstein" my fob, saving me hundreds of dollars in replacement/programming costs. In customer service myself, I can only say that I was greatly impressed by Steve's initiative (and by a company's encouragement of said employees). We have purchased 2 vehicles from Cardinale Way, our experiences with both sales and service have been pleasant and professional. More

Excellent Service! Nick is a huge reason I continue to lease with Cardinale Way Mazda in Mesa, AZ. I can't say enough about your passion for customer service, your grea Nick is a huge reason I continue to lease with Cardinale Way Mazda in Mesa, AZ. I can't say enough about your passion for customer service, your great advice and referrals. You stand above the rest. Always answer my calls and call back immediately if on the other line and seamless service. I actually look forward to it! Thanks Nick! More

84,000 mile service I took my wife's car to Cardinale Way Mazda for a =n 84,000 service. As usual, great service, friendly, attentive, professional and reasonable. What I took my wife's car to Cardinale Way Mazda for a =n 84,000 service. As usual, great service, friendly, attentive, professional and reasonable. What can I say. I have been buying Mazdas for 10 years here and taking them to their due services always. I have never had a complaint. Nick Santarsiero, my service adviser during these past 10 years, is simply the best!! Thank you my friend!! Miguel Alonso More